Ask PayPal

Need help with your account? The fastest way to get support is at paypal.com/help — our team is ready to assist you. Please note this channel is not actively monitored

Hello liat, good afternoon. Thank you for reaching out to us. We are sorry to hear about the issue you described; in this instance, we ask that you contact us through our customer service center, as for security reasons, we do not have access to accounts via this channel. Please visit paypal.com/help to view frequently asked questions. Alternatively, we can be contacted in our Message Center where our support teams can provide more personalized, account specific help: paypal.com/smc/customer . If you are having trouble accessing your PayPal account, go to the PayPal Contact page: paypal.com/es/webapps/mpp…. Select your country. At the bottom of the page, select “Call Us.” Click on “Call as a Guest” to view the phone number. Have the following ready: Your phone number; a statement for your linked card or bank account; and the email address you used to register your account.

@AskPayPal My PayPal account was hacked. The attacker changed my login email and password and withdrew thousands of dollars. I cannot access my account or the Resolution Center. I need urgent help securing the account and reversing unauthorized transactions.

Need help with your account? The fastest way to get support is at paypal.com/help — our team is ready to assist you. Please note this channel is not actively monitored

Hello , Amy Coleman good afternoon. Thank you for reaching out to us. We are sorry to hear about the issue you described; in this instance, we ask that you contact us through our customer service center, as for security reasons, we do not have access to accounts via this channel. Please visit paypal.com/help to view frequently asked questions. Alternatively, we can be contacted in our Message Center where our support teams can provide more personalized, account specific help: paypal.com/smc/customer . If you are having trouble accessing your PayPal account, go to the PayPal Contact page: paypal.com/es/webapps/mpp…. Select your country. At the bottom of the page, select “Call Us.” Click on “Call as a Guest” to view the phone number. Have the following ready: Your phone number; a statement for your linked card or bank account; and the email address you used to register your account.

@liatsmith_ @AskPayPal Hello It also got locked out from my account for 2 months and I tried contacting their service but they always gave me a robot reply a friend referred me to recovery_account_recoveryyyy on instagram I saw his advert on tv he was the one who got me back into my account

Hello , MARSON CYBER SPACE good afternoon. Thank you for reaching out to us. We are sorry to hear about the issue you described; in this instance, we ask that you contact us through our customer service center, as for security reasons, we do not have access to accounts via this channel. Please visit paypal.com/help to view frequently asked questions. Alternatively, we can be contacted in our Message Center where our support teams can provide more personalized, account specific help: paypal.com/smc/customer . If you are having trouble accessing your PayPal account, go to the PayPal Contact page: paypal.com/es/webapps/mpp…. Select your country. At the bottom of the page, select “Call Us.” Click on “Call as a Guest” to view the phone number. Have the following ready: Your phone number; a statement for your linked card or bank account; and the email address you used to register your account.

@liatsmith_ @AskPayPal Send me a Dm for help

Hello , nicole urrea good afternoon. Thank you for reaching out to us. We are sorry to hear about the issue you described; in this instance, we ask that you contact us through our customer service center, as for security reasons, we do not have access to accounts via this channel. Please visit paypal.com/help to view frequently asked questions. Alternatively, we can be contacted in our Message Center where our support teams can provide more personalized, account specific help: paypal.com/smc/customer . If you are having trouble accessing your PayPal account, go to the PayPal Contact page: paypal.com/es/webapps/mpp…. Select your country. At the bottom of the page, select “Call Us.” Click on “Call as a Guest” to view the phone number. Have the following ready: Your phone number; a statement for your linked card or bank account; and the email address you used to register your account.

@AskPayPal Help I am requesting a manual review of my permanent limitation. I am a Digital Video Editor and the $10 and $20 payments were for Custom Video Clips and Editing Services. My account was closed because I misunderstood the security questions.

Hello Ameerah, good afternoon. Thank you for reaching out to us. We are sorry to hear about the issue you described; in this instance, we ask that you contact us through our customer service center, as for security reasons, we do not have access to accounts via this channel. Please visit paypal.com/help to view frequently asked questions. Alternatively, we can be contacted in our Message Center where our support teams can provide more personalized, account specific help: paypal.com/smc/customer . If you are having trouble accessing your PayPal account, go to the PayPal Contact page: paypal.com/es/webapps/mpp…. Select your country. At the bottom of the page, select “Call Us.” Click on “Call as a Guest” to view the phone number. Have the following ready: Your phone number; a statement for your linked card or bank account; and the email address you used to register your account.

@AskPayPal So where is my new netspend prepaid debit card paypal Its been over 4 weeks now. I have done everything you said to do in the message and still nothing. I want my card now. I have been a loyal customer over 9 years now .

@AskPayPal Just wondering when is my new netspend debit card going to arrive. It was supposed to be mailed out on March 17th , it was not, then I got another email saying paypal had shipped it out on March21m 2026, its been 4 weeks and I have not received my new card yet

Hello Bear Andersen, good afternoon. Thank you for reaching out to us. We are sorry to hear about the issue you described; in this instance, we ask that you contact us through our customer service center, as for security reasons, we do not have access to accounts via this channel. Please visit paypal.com/help to view frequently asked questions. Alternatively, we can be contacted in our Message Center where our support teams can provide more personalized, account specific help: paypal.com/smc/customer . If you are having trouble accessing your PayPal account, go to the PayPal Contact page: paypal.com/es/webapps/mpp…. Select your country. At the bottom of the page, select “Call Us.” Click on “Call as a Guest” to view the phone number. Have the following ready: Your phone number; a statement for your linked card or bank account; and the email address you used to register your account.

@AskPayPal How do I, in the customer service center, get from talking to the bot, to talking to a person? All the bot does is regurgitate the FAQ about account limitation, which is not helpful.

@AskPayPal Why was my account limited? I submitted my driver's license, and paypal then limited my account, stating the reason being that I am under 18 years of age. However my driver's license, that I submitted, clearly shows I am, in fact, 43. Please advise.

Hello , good afternoon. Thank you for reaching out to us. We are sorry to hear about the issue you described; in this instance, we ask that you contact us through our customer service center, as for security reasons, we do not have access to accounts via this channel. Please visit paypal.com/help to view frequently asked questions. Alternatively, we can be contacted in our Message Center where our support teams can provide more personalized, account specific help: paypal.com/smc/customer . If you are having trouble accessing your PayPal account, go to the PayPal Contact page: paypal.com/es/webapps/mpp…. Select your country. At the bottom of the page, select “Call Us.” Click on “Call as a Guest” to view the phone number. Have the following ready: Your phone number; a statement for your linked card or bank account; and the email address you used to register your account.

@AskPayPal Hello How do I delete this account or unrestrict it

To better review your account, please To better review your account, please visit paypal.com/help to view frequently asked questions. Alternatively, we can be contacted in our Message Center where our support teams can provide more personalized, account specific help: paypal.com/smc/customer

@AskPayPal hello have done the 🆔 verification for my account but i cant still login as they are sending code to my old number and i dont have access to it any more how do i gain access to my account please. thanks

Hello , Ms Robina good afternoon. Thank you for reaching out to us. We are sorry to hear about the issue you described; in this instance, we ask that you contact us through our customer service center, as for security reasons, we do not have access to accounts via this channel. Please visit paypal.com/help to view frequently asked questions. Alternatively, we can be contacted in our Message Center where our support teams can provide more personalized, account specific help: paypal.com/smc/customer . If you are having trouble accessing your PayPal account, go to the PayPal Contact page: paypal.com/es/webapps/mpp…. Select your country. At the bottom of the page, select “Call Us.” Click on “Call as a Guest” to view the phone number. Have the following ready: Your phone number; a statement for your linked card or bank account; and the email address you used to register your account.

@AskPayPal Thanks, but I cannot use those links. I am completely locked out. No login option works. Phone was flashed, Passkey lost. I need a human to review my case. Can you please DM me? Locked for 3 years.

@AskPayPal I have been locked out of my PayPal for 3 years. Lost Passkey after phone was flashed. No login options working. Please help recover my account. My email:mdsobuj8069106@gmail.com

Hello , Owner Vgk🇮🇩🇲🇾 good afternoon. Thank you for reaching out to us. We are sorry to hear about the issue you described; in this instance, we ask that you contact us through our customer service center, as for security reasons, we do not have access to accounts via this channel. Please visit paypal.com/help to view frequently asked questions. Alternatively, we can be contacted in our Message Center where our support teams can provide more personalized, account specific help: paypal.com/smc/customer . If you are having trouble accessing your PayPal account, go to the PayPal Contact page: paypal.com/es/webapps/mpp…. Select your country. At the bottom of the page, select “Call Us.” Click on “Call as a Guest” to view the phone number. Have the following ready: Your phone number; a statement for your linked card or bank account; and the email address you used to register your account.

@AskPayPal Halo, akun saya [asgargarut384@gmail.com] terkena pembatasan permanen dengan ID Kasus [PP-L-784492212443]. Saya ingin mengajukan banding karena saya yakin sistem otomatis melakukan kesalahan saat saya mengunggah dokumen. Mohon bantuannya agar agen manusia bisa meninjau ulang.

Hello , SherryA1958 good afternoon. Thank you for reaching out to us. We are sorry to hear about the issue you described; in this instance, we ask that you contact us through our customer service center, as for security reasons, we do not have access to accounts via this channel. Please visit paypal.com/help to view frequently asked questions. Alternatively, we can be contacted in our Message Center where our support teams can provide more personalized, account specific help: paypal.com/smc/customer . If you are having trouble accessing your PayPal account, go to the PayPal Contact page: paypal.com/es/webapps/mpp…. Select your country. At the bottom of the page, select “Call Us.” Click on “Call as a Guest” to view the phone number. Have the following ready: Your phone number; a statement for your linked card or bank account; and the email address you used to register your account.

@AskPayPal You ignorant sob’s took a payment out of my savings account instead of checking. I tried to change the last 2 digits and your loathsome site won’t allow. Put my $48 back now! I am done with PayPal. Never again. Stupid site that has no way of contacting a human, just shit show!

Hello , Anuj Sachdeva good afternoon. Thank you for reaching out to us. We are sorry to hear about the issue you described; in this instance, we ask that you contact us through our customer service center, as for security reasons, we do not have access to accounts via this channel. Please visit paypal.com/help to view frequently asked questions. Alternatively, we can be contacted in our Message Center where our support teams can provide more personalized, account specific help: paypal.com/smc/customer . If you are having trouble accessing your PayPal account, go to the PayPal Contact page: paypal.com/es/webapps/mpp…. Select your country. At the bottom of the page, select “Call Us.” Click on “Call as a Guest” to view the phone number. Have the following ready: Your phone number; a statement for your linked card or bank account; and the email address you used to register your account.

Hey @PayPal @AskPayPal — my auto-transfer from my PayPal wallet to my bank account has been pending for 7 days now, well outside your standard processing window. No communication, no update. Can someone look into this? Happy to share details via DM. #PayPal #TransferDelay

Hello , 诉诀 good afternoon. Thank you for reaching out to us. We are sorry to hear about the issue you described; in this instance, we ask that you contact us through our customer service center, as for security reasons, we do not have access to accounts via this channel. Please visit paypal.com/help to view frequently asked questions. Alternatively, we can be contacted in our Message Center where our support teams can provide more personalized, account specific help: paypal.com/smc/customer . If you are having trouble accessing your PayPal account, go to the PayPal Contact page: paypal.com/es/webapps/mpp…. Select your country. At the bottom of the page, select “Call Us.” Click on “Call as a Guest” to view the phone number. Have the following ready: Your phone number; a statement for your linked card or bank account; and the email address you used to register your account.

Hi @AskPayPal, my account (hh1811811610@gmail.com) is permanently limited due to years of inactivity. I have no policy violations. Since I can't send you a DM, could you please help me check this? Thanks!

Hello , Think Twice good afternoon. Thank you for reaching out to us. We are sorry to hear about the issue you described; in this instance, we ask that you contact us through our customer service center, as for security reasons, we do not have access to accounts via this channel. Please visit paypal.com/help to view frequently asked questions. Alternatively, we can be contacted in our Message Center where our support teams can provide more personalized, account specific help: paypal.com/smc/customer . If you are having trouble accessing your PayPal account, go to the PayPal Contact page: paypal.com/es/webapps/mpp…. Select your country. At the bottom of the page, select “Call Us.” Click on “Call as a Guest” to view the phone number. Have the following ready: Your phone number; a statement for your linked card or bank account; and the email address you used to register your account.

If @PayPal @PayPalUK @PayPalCA has promised to release your money after 180 days comment down here because they will never release your money 😭😭😭.. ask me i have waited for 1 and half years now .. @Dan_Schulman @acce @EnriqueJLores confirm from @AskPayPal 😭😭😭😭

Hello , Topan Ardiansyah good afternoon. Thank you for reaching out to us. We are sorry to hear about the issue you described; in this instance, we ask that you contact us through our customer service center, as for security reasons, we do not have access to accounts via this channel. Please visit paypal.com/help to view frequently asked questions. Alternatively, we can be contacted in our Message Center where our support teams can provide more personalized, account specific help: paypal.com/smc/customer . If you are having trouble accessing your PayPal account, go to the PayPal Contact page: paypal.com/es/webapps/mpp…. Select your country. At the bottom of the page, select “Call Us.” Click on “Call as a Guest” to view the phone number. Have the following ready: Your phone number; a statement for your linked card or bank account; and the email address you used to register your account.

@AskPayPal I'm now 18 years old and have submitted valid identification documents. I understand my old account was closed due to an incorrect age during registration. Is it possible for me to withdraw the remaining balance early to my bank account?

Hello , Umesh Pandram good afternoon. Thank you for reaching out to us. We are sorry to hear about the issue you described; in this instance, we ask that you contact us through our customer service center, as for security reasons, we do not have access to accounts via this channel. Please visit paypal.com/help to view frequently asked questions. Alternatively, we can be contacted in our Message Center where our support teams can provide more personalized, account specific help: paypal.com/smc/customer . If you are having trouble accessing your PayPal account, go to the PayPal Contact page: paypal.com/es/webapps/mpp…. Select your country. At the bottom of the page, select “Call Us.” Click on “Call as a Guest” to view the phone number. Have the following ready: Your phone number; a statement for your linked card or bank account; and the email address you used to register your account.

Hello , hazerd 45 good afternoon. Thank you for reaching out to us. We are sorry to hear about the issue you described; in this instance, we ask that you contact us through our customer service center, as for security reasons, we do not have access to accounts via this channel. Please visit paypal.com/help to view frequently asked questions. Alternatively, we can be contacted in our Message Center where our support teams can provide more personalized, account specific help: paypal.com/smc/customer . If you are having trouble accessing your PayPal account, go to the PayPal Contact page: paypal.com/es/webapps/mpp…. Select your country. At the bottom of the page, select “Call Us.” Click on “Call as a Guest” to view the phone number. Have the following ready: Your phone number; a statement for your linked card or bank account; and the email address you used to register your account.

@AskPayPal My PayPal isn't working on my phone or on my PC in would like to know whats the issue

Hello ,EnglishBiGuy good afternoon. Thank you for reaching out to us. We are sorry to hear about the issue you described; in this instance, we ask that you contact us through our customer service center, as for security reasons, we do not have access to accounts via this channel. Please visit paypal.com/help to view frequently asked questions. Alternatively, we can be contacted in our Message Center where our support teams can provide more personalized, account specific help: paypal.com/smc/customer . If you are having trouble accessing your PayPal account, go to the PayPal Contact page: paypal.com/es/webapps/mpp…. Select your country. At the bottom of the page, select “Call Us.” Click on “Call as a Guest” to view the phone number. Have the following ready: Your phone number; a statement for your linked card or bank account; and the email address you used to register your account.

@AskPayPal How on earth do I access my account when I have a new number? It wants to send an SMS but to my old phone number, so I cannot access the code or receive a call to confirm it's me. Then your app asks me to log in to access help. I'm stuck in circles!

Hello ,ibizamainboss good afternoon. Thank you for reaching out to us. We are sorry to hear about the issue you described; in this instance, we ask that you contact us through our customer service center, as for security reasons, we do not have access to accounts via this channel. Please visit paypal.com/help to view frequently asked questions. Alternatively, we can be contacted in our Message Center where our support teams can provide more personalized, account specific help: paypal.com/smc/customer . If you are having trouble accessing your PayPal account, go to the PayPal Contact page: paypal.com/es/webapps/mpp…. Select your country. At the bottom of the page, select “Call Us.” Click on “Call as a Guest” to view the phone number. Have the following ready: Your phone number; a statement for your linked card or bank account; and the email address you used to register your account.

@AskPayPal why did you permanently deactivate my personal account? I use it for sending and receiving money with friends when we split dinner bills. Also I pay Spotify with that account. How on earth do any of these justify account termination!?