CLEAR

@susanhedglin Hey Susan! Can you please send us a DM so that we can best help you out? Thank you!

@Clear hi clear team: I checked my email and didn’t get a receipt for PreCheck. Need it for business reimbursement. Can I get some help? Thanks!

@JakeMambo Hi Jake! Please send us a DM so that we can further assist with this matter!

@clear I have been trying for multiple days and at different times of the day to call your customer support line to get a status on a TSA Precheck KTN, but can never get through. When is the best time to call and how do I get in touch with anyone there?

@SoCalNative60 Hi Irene! When you have a moment, can you please send us a DM? Thanks!

@Clear Hello Clear On March 14 I applied for Clear Membership and San Diego Lindbergh Field Airport. The agent then asked if I wanted to also apply for TSA Pre. I asked was there an additional charge and he said no. But when I got to my in person appointment to complete the process at my local Staples, they for me that wasn’t right for him to say that it’s $79 right now, but if you are approved clear will refund you.

@vintageboombox Hey Angela! We are sorry to hear about your experience while visiting DCA. Can you please DM us? Thank you!

@Clear it’s a really bad look to have your agents yell at me when you have multiple other customers backing me up at the security line… just because traveling has been a mess lately doesn’t mean your agents at DCA have a right to take it out on me!!

@KissMyAds Hey!! Please send us a DM so that we can further assist with this matter!

@Clear - submitted a support ticket, haven’t heard anything back get, traveling in 14 hours. Please advise. #TSA #travel

@swinter30 Hey!! Please send us a DM so that we can further assist with this matter!

@Clear I have been on hold and chat hold for 2 hours. Are your people not getting paid? You charged me for a reservation I made but no record of the reservation in your system, do I need to spend all this time for your mistake

@WEschenbach Hi William! When you have a moment, can you please send us a DM? Thanks!

@Clear My name is William Ward Eschenbach. My birthday is 02/17/1947 I was born in Serbia My US Passport Number is Axxxxxxxxx My California Senior Citizen Real ID number is Mxxxxxxx On Monday Mar 25 I at 1:30 I went to the CLEAR booth at Staples in Santa Rosa, California for my TSA Precheck application. I applied, and was given the application number 75PZ-G115. On Wednesday 8 AM I got a text message saying "Your TSA PreCheck application has been approved. TSA has issued you a Known Traveler Number for immediate use. Tap here for more info tsaprecheckbyclear.tsa.dhs.gov/ktn-lookup" I went there and entered in all of my information. In response I got: "Information Not Found We couldn't find a record based on the information entered, etc., etc." So I emailed your support. No reply. I asked your digital assistant, "Halo". No answer I called your support line. THREE HOURS ON HOLD, and I gave up. I have an upcoming flight. Just what is going on??? HELP!!! Thanks, w.

A message from CLEAR regarding operations during this time.

@GlendaMaddle Hi Linda! Can you please send us a DM? Thanks!

@Clear Why are Clear lanes being closed right now and agents pulled to TSA lines when this is a separate service that we have paid for????

@IrishWeedBloke Hey! Can you please send us a DM so that we can best help you out? Thank you!

@Clear 100% impossible to get a @Clear support member on the phone - complete scammers - not worth the hassle of using an AI support staff. #travel #tech

"It's never been a better time to be a secure identity platform." - CLEAR CEO Caryn Seidman Becker

@gyndok Hi Geffrey! Can you please send us a DM? Thanks!

@Clear Is this what I am paying for?

@littlegitana Hi Laila! Can you please send us a DM? Thanks!

@Clear Chicago airport - one of your employees just promised us access to the Clear lane if we provided our email and phone number. After we followed him to the sign up kiosk, we learned we had to provide a credit card to gain access. Is this your standard business practice?

@golden1ne Hi! When you have a moment, can you please send us a DM? Thanks!

@Clear is clear concierge available for midway or ohare this week If I book

@scfood Hey Spencer! Can you please send us a DM so that we can best help you out? Thank you!

@Clear You don’t answer the phone. 90 minutes on hold.

@PhilHollowayEsq Hey Phil! Can you please send us a DM so that we can best help you out? Thank you!

It's clear that @Clear has no customer service whatsoever. Like none. I've been trying to get some assistance all day and when someone decides to respond - like every 5th attempt - I keep getting the runaround It should be called -notClear

@sportsbar_belle Hey Cait! We are sorry to hear about your experience while visiting ATL. Can you please DM us? Thank you!

@Clear why were you closed today in Atlanta?

@npj2112 Hey! Can you please send us a DM so that we can best help you out? Thank you!

@Clear I recently renewed my clear membership only to find out that you don’t take global entry and only real ID and passports. I don’t have a real id, so I reached out to find out how to upload my passport. The customer services rep was hostile and just cancelled my account.

@moflatley Hi Maureen! Thank you for your kind words. We can’t wait to see you in the CLEAR lanes!

@Clear Superb service always from your terrific team!

@jhatt Hey Jennifer! We love having you as a member! We hope to see you again soon!

@Clear It’s why I ❤️ you so much at DCA.

@oviosu Hey! Can you please send us a DM so that we can best help you out? Thank you!

.@Clear why am I being charged when I canceled? 👀