Hybrid Agentware would replace all of the admin backend of a piece of software with a set of instructions. So you just tell the agent what you need to set up and the agent sets everything up directly in the database.
You want to set up a new client in a piece of CRM software. There is no back-end to do this. You just tell the agent the client name and it goes, does the research and pushes the information directly into the database.
It's a recognition that you can flip back to things being done manually, but instead of being done manually by people, they're done manually by agents. It's a system administrator model where the administrator is the agent.
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