Twitch Support

TwitchCon is evolving with you 💜 Check out our latest blog for updates to IRL Streaming, Meet & Greets, Security & Staffing and more at the event: 🔗 link.twitch.tv/TwitchCon26Bui… Tickets go live soon! 🎟️

Errr what year is it?! twitch.tv/_xarth

View the full schedule, and get your tickets NOW to the biggest weekend in live streaming. Hurry! Ticket prices increase 22 April. twitch-web.app.link/e/Jj71Ja0Id1b

🧪 We're testing a new Gifted Sub experiment to random users called Gift 'em All 🎁 This will gift a Sub to all eligible viewers - who are both following and not currently subscribed 💜 A fun way to gift to the folks currently watching! Learn more: 🔗 #giftemall" target="_blank" rel="nofollow noopener">link.twitch.tv/giftsubscripti…

Disconnect Protection: If your connection drops, your stream won’t immediately end. Your viewers will see a BRB screen for up to 90 seconds while you reconnect. This helps prevent streams from ending when reception dips, and provides a better experience for your community.

Multitask while streaming: You can now use other apps on your phone while live. Your stream continues in picture-in-picture so you can check messages, maps, or notifications without ending your broadcast.

We’ve made a few updates to mobile streaming on Twitch to make going live from your phone easier: 💜 Improved Community engagement tools 📱 Multitask while streaming 🛜 Disconnect Protection Learn more in our thread below 👇

@esportsjatt This should all be resolved for you now 💜

@TwitchSupport Thanks!

heyyyy @TwitchSupport I guarantee you I didn't sell this account I've been the same me for 14 years

Thank you! Apologies for the inconvenience here, the team did receive the appeal through the portal but due to the type of case they just wanted to do some double checking to ensure the bad actor didn't accidentally take over any of your other accounts (Email, etc). Please allow up to 24 hours for the team to dig into everything and they'll contact you with next steps 💜

@TwitchSupport Thanks twitch support! I submitted an appeal yesterday through the appeals portal, but submitted a fresh one using your links case number: 10008800

📣 Today, we're taking a step to modernize how we enforce our rules. Up until now, if you broke a lower severity policy, you lost access to all of Twitch. One size fits all enforcement doesn't really work, so we are making changes. Starting today, Twitch users who break lower severity rules will lose access to the specific feature they used to violate our policies — like streaming or chat — rather than losing access to Twitch entirely. This is about giving users the chance to grow from mistakes, while also prioritizing safety. 💜 For more info, check out our blog: safety.twitch.tv/s/article/Mode…

Hey Nate, the relevant team has looked into this and your account has been reinstated. Although the team tries to take into account factors that may indicate conversation is between friends/long term-community members, the best way to avoid confusion is ensuring you're not typing anything that may be misconstrued.

Dear @TwitchSupport , I’m a streamer @nateever1 on Twitch and I’m requesting a human review of my indefinite suspension appeal. I’ve been streaming on Twitch for 4 years and have put so much into building my community on this platform. I believe there’s been a misunderstanding, and I would never intentionally break the rules. I hope this message and video reach someone who can take another look. Sincerely, NateEver1

70/30 split was not taken away. Creators that were grandfathered into 70/30 were moved to Level 2, there's no requirements for these creators.

@emilycctwitch @zachbussey Streamers that this affects will have received an email.

@TwitchSupport @zachbussey How do we find out if we are one of the limited streamers?

Twitch has informed creators who were previously under guaranteed legacy 70/30 sub-split contracts that they have been moved to the Plus Program. For now, they retain a 70% split on subs, though it's unclear whether this is in perpetuity.

We have longstanding agreements with a limited number of streamers who have been with Twitch since its early days. We are honoring these historical contracts and we are not changing payout structure or requirements to sustain their payout structure with this change. Today's change is a backend technical update to migrate everyone to the same system to help us streamline payouts.

Streamer Kalei is furious after getting an email from Twitch revoking her grandfathered Esports contract that included a 70/30 revenue split with 2 years remaining 😬

🛠️ We have resolved the issue causing some past broadcast VODs to be corrupted upon creation. Some VODs that started during this issue between 6PM and 10PM PST on Thursday 12th of Feb may still be affected.

🔎 We are investigating an issue causing some past broadcast VODs to be corrupted and non-viewable. At this time, we do not believe Clips are impacted and encourage users to clip key moments during streams while this issue is ongoing. We will provide further updates here.