Twitch Support

Listen: we hate viewbots. They hurt Twitch as a business, our creators and our community. Hear from @djclancy999 on our three main challenges in tackling this issue:

What can you do if you’re being maliciously botted? @djclancy999 announced a new feature that allows you to cap your visible viewcount! We know streamers don’t like their CCV data being falsified, and capping prevents bad actors from getting the results they want:

We’ve seen questions about how bots impact discovery. Our teams looked into this closely, and found that actual impact to discovery is super low. @djclancy999 addresses how this works in categories with high to low sorting on both Web and Mobile:

Why not just eliminate bots from our CCV calculation? We do! @djclancy999 addresses the nuance of this, and how our new tools will further assist:

We've seen claims that Embedded views are a common way people viewbot. @djclancy999 Highlights we're always monitoring this, but only 0.37% of our hours watched currently come from embeds:

There has been a lot of discussion and questions from the Twitch community recently — about viewbotting, discovery, and more. I will be going live on Thursday at 4pm PDT from my channel twitch.tv/djclancy to talk about some of these issues and answer questions.

Custom Power-ups let Chat shape the stream ✨ You define the Power-Up - like talking in a weird voice or in-game choices - set the Bits amount, and then your community activates them right on-stream. Set them up, here: dashboard.twitch.tv/viewer-rewards…

Creator Badge Drops let you reward Chat for being part of your biggest moments like subathons or anniversaries 💜 Design a custom badge, set the event details, and viewers unlock them via watch time or subs. Set one up, here: dashboard.twitch.tv/viewer-rewards…

New features alert 🚨 Introducing Creator Badge Drops and Custom Power-ups, two new ways to boost your earnings while spreading hype with your community, available to all eligible monetizing streamers. Read more in our blog or our thread below 🧵 🔗 blog.twitch.tv/en/2026/05/19/…

📢 Starting today, Channel Points, emotes, subs, Bits, and badges are available to all streamers on Twitch - no Affiliate status required! These tools help you build a community from day one 💜 Enroll and complete your setup in your dashboard today: 🔗 dashboard.twitch.tv/monetization/r…

We're gradually rolling this experiment out to a small group of streamers first to learn and iterate. If you don't have the feature to begin with, we'll be sure to update here when it rolls out further 💜

We're testing a new way for streamers to recognize their viewers with Streamer Shouts 💜 Personalized messages sent to groups of viewers post-stream to celebrate moments and milestones - delivered straight to their Activity Feed 💬

Drops have had a makeover! You can now see a channel's active Drops, and how close you are to earning them, right below chat 💜 Stay in the action and never miss a Drop - no more navigating away to check your progress

A note on our work to combat viewbotting, from CEO Dan Clancy: There’s been a lot of discussion recently about viewbotting on Twitch, and I wanted to share an update on our enforcement efforts. Viewbotting is bad for our business. We don't benefit from it, and we believe it harms the creator ecosystem overall. However, effectively combatting viewbotting is challenging. As we deploy updates to our real-time detection algorithms, viewbotting companies quickly respond with updates to avoid detection. Also, our detection systems must be precise to ensure that legitimate viewers are appropriately counted. Today, we’re introducing a new enforcement type that we plan to roll out over the next few weeks. For channels identified as persistently viewbotting, we will apply a cap to the streamer’s CCV for a fixed period of time, on all of the Twitch surfaces. The cap will be based upon historical data regarding that creator’s non-viewbotted traffic. Repeated violations will result in longer penalties. Streamers will be notified when an enforcement is applied, along with the duration of the penalty, and can appeal through the appeals portal. While streamers will be notified, we will not make a follow-on announcement when we begin issuing these enforcements, and will not publicly share details about when and where these enforcements are applied. Unfortunately, providing details simply makes it easier for companies to work around our interventions. We believe this approach will help us make meaningful progress against viewbotting. We will continue refining our systems and expand when we apply these enforcements over time. - Dan Clancy

Learn more in our dedicated blog post, here: link.twitch.tv/MineCraftTinyT…

🐣 Minecraft’s Tiny Takeover Sponsored Campaign is LIVE and it’s open to both Partners AND Affiliates! 💰 Stream Minecraft to earn up to $1,000 🔴 Featured front page shelf April 6-8 🎁 Viewers get exclusive rewards for watching or subbing Limited spots - sign up ASAP 💜

View the full schedule, and get your tickets NOW to the biggest weekend in live streaming. Hurry! Ticket prices increase 22 April. twitch-web.app.link/e/Jj71Ja0Id1b

TwitchCon is evolving with you 💜 Check out our latest blog for updates to IRL Streaming, Meet & Greets, Security & Staffing and more at the event: 🔗 link.twitch.tv/TwitchCon26Bui… Tickets go live soon! 🎟️

🧪 We're testing a new Gifted Sub experiment to random users called Gift 'em All 🎁 This will gift a Sub to all eligible viewers - who are both following and not currently subscribed 💜 A fun way to gift to the folks currently watching! Learn more: 🔗 #giftemall" target="_blank" rel="nofollow noopener">link.twitch.tv/giftsubscripti…

Disconnect Protection: If your connection drops, your stream won’t immediately end. Your viewers will see a BRB screen for up to 90 seconds while you reconnect. This helps prevent streams from ending when reception dips, and provides a better experience for your community.

Multitask while streaming: You can now use other apps on your phone while live. Your stream continues in picture-in-picture so you can check messages, maps, or notifications without ending your broadcast.

We’ve made a few updates to mobile streaming on Twitch to make going live from your phone easier: 💜 Improved Community engagement tools 📱 Multitask while streaming 🛜 Disconnect Protection Learn more in our thread below 👇