Be Wiser Insurance

@ASL0205 Hi, We are not currently experiencing any issues with our live chat system. We apologise that we were experiencing a high volume of chats yesterday but please try again today should you still need to contact us. Kind regards, Michelle @ BeWiser Insurance

@BeWiser are there issues with Live Chat ?

Please be aware of fake accounts. We will only contact customers from @BeWiser on X in response to queries or complaints. We will never ask for bank details or request personal info via third‑party sites. For support, message @BeWiser or visit bewiser.co.uk/contact-us

Happy Holidays! Please be aware of our opening hours should you need to contact us during the festive period.

We will be observing the national 2 minutes silence today at 11am, if you’re on the line at that time we’ll make you aware of this, the line will go silent but please hold whilst we pay our respects. #WeWillRememberThem

@manojranaweera Thanks for your message. I can see you have spoken to our live chat team and are in the process of sending in a document to resolve the outstanding query. If you need any further support please reach out to our live chat team who will be happy to help. Kind regards, BeWiser

@BeWiser Can you please stop sending noreply emails, no reply text messages when I clearly cancelled the direct debit so your automated renewal will not go through? Your own noreply email says it won't renew if the direct debit is cancelled.

Who's looking forward to the upcoming bank holiday weekend? 🙋🏻 If you need to reach us during this time, please be aware of our opening hours!

@lfc1975_u Hi, Thank you for your message. If you would like to join a live chat with ourselves then you are able to request a copy of the transcript for your records. Our team will be happy to help. bewiser.co.uk/contact-us Kind regards, The Social Media Team

@BeWiser any chance of a email address so I can ensure I have proof of a conversation with yourselves?

@lfc1975_u Hi, Thank you for your message. If you would like to join a live chat with ourselves then you are able to request a copy of the transcript for your records. Our team will be happy to help. bewiser.co.uk/contact-us Kind regards, The Social Media Team

@BeWiser why don't you have a email address where you can be contacted outside of working hours ?

@TanyalouiseG Hi, thanks for your message. I have sent you a DM so I can assist further. Kind regards, Chris @ BeWiser Insurance

@BeWiser I am missing calls from a lady called Stacie regarding a complaint I made online, but Yr hours are Mon -Fri 9am to 3pm. My working hours are Mon - Fri 8am - 4pm... you see my problem, my lunch is only 30 mins, not enough spare time, how do we resolve this.

@TanyalouiseG Hi, thanks for reaching out. I'm sorry you felt the charge to change to a private place was unreasonable. Some underwriters charge to charge to change information on a policy. If you wish to discuss this further, please reach out to our team via bewiser.co.uk/contact-us

@BeWiser I have just amended my registration Number, i was gifted a private plate, I accept the admin charge but why is the insurance another £49 its the same flippin car.....

@a_b245 Hi, thanks for your message. Please reach out to a member of our live chat team who will be able to send a copy of your documents via email. They can be contacted via bewiser.co.uk/contact-us Once on the page select the policy type, kind regards, Chris @ BeWiser Insurance

@BeWiser hi I still haven’t recieved my confirmation of my policy and it should of started today

@BeckySt09776461 Thanks for reaching out. If you have registered for the customer portal you can make changes to your policy via this. I'm sorry you weren't able to access our live chat team. This could be due to being overseas. You could try again via an incognito browser. Thanks BeWiser

@BeWiser I need to change my policy but live chat not working. Im abroad so can't call.

@jonny_ftc Hi, thanks for your message. Providing the car is roadworthy with a valid MOT you are covered to drive the vehicle pending the recall work being completed. Kind regards, Chris @ BeWiser Insurance

@BeWiser Hi Michelle, thanks for quick reply.. can you confirm that i am still able to drive it as well? I need my car for getting to work.. thanks

@BeWiser I have contacted u regarding the DS3 recall and u have advised they have not heard about this.. u advised me to cancel my insurance, however surely I need this if my car gets broken into ... can you clarify if I am still insured to drive my car whilst awaiting a fix

@jpatseymourjohn Hi, We are currently experiencing technical difficulties with our website which is why you are unable to access your online account. I do apologise for any inconvenience caused. However our telephone lines are still in operation. Kind regards, Michelle @ The Social Media Team

We've got another bank holiday weekend approaching 🥳 If you need to reach us during this time, please be aware of our opening hours!

@SpicyB9 I'm sorry to hear about the increase in your annual cost due to a small move. We work with insurers to calculate the cost based on the new information, which can cause the price to change and the detailed breakdown is not provided to us from them. Regards, The Social Media Team

@BeWiser so from around £350 a year to £1200 a year because it I've moved half a mile away? Lol I hope the police don't find out what you guys are smoking

Who's looking forward to the upcoming bank holiday weekend? 🙋🏻 If you need to reach us during this time, please be aware of our opening hours!

Just a quick reminder of our opening hours over the Easter bank holiday weekend. We hope you all have a wonderful break! 🙂

@Caineyface If you did not receive this then it seems that the complaint form was not received by ourselves. We would like to investigate your concerns so please could you either join a chat with our team or submit the form via the below link: bewiser.co.uk/contact-us, Thanks, TSMT

@BeWiser No

@BeWiser Still no reply from your complaints team! Thought you had 8 weeks to investigate a complaint as per FCA guidelines?