Dixa

Get exclusive insights from: 🎙️ Jose Herrera, Co-Founder & CEO, Hire Horatio CX 🎙️ Maurits Pieper, Head of Partnerships, Dixa 👇Save your spot before it’s too late! dixa.com/events/ride-th…

🎁Black Friday stress? Holiday season chaos? Not on our watch! Join our webinar next week to get the inside scoop on the 6 top tips that will help your eCommerce customer support conquer peak season. 👇

📷 Save your spot now!👇 dixa.com/events/london-…

Hey CX enthusiasts in London,are you ready for the coolest event in town? Join Dixa,Surfboard & @SentiSum on November 7th for the last #CXHappinessMeetUp of 2023! What if you could leverage AI to help your team be their best selves, so your customers always leave with a smile?

💜 To our loyal customers, our amazing team, and everyone who’s been part of our journey, THANK YOU! 👇Learn more about our G2 Fall journey : dixa.com/blog/dixa-on-g…

🤩In case you haven’t heard, we’re over the moon that Dixa has achieved 34 G2 Fall 2023 badges. YOU have awarded us in 7 different categories: 🥇Conversational support 🥇Customer self-service 🥇Contact center 🥇Contact center workforce 🥇Live chat 🥇Help desk 🥇Users love us 👇

But with great quality comes great customer expectations. ⭐️After three decades in the industry, how does Oliver Bonas continue to uphold its stellar reputation? 🎧Tune in to find out! bit.ly/3EN3bVw

🌍Whether you're a British listener who's already familiar with this beloved lifestyle store, or tuning in from around the globe, you're in for a treat. 🎁Oliver Bonas is all about quality and excellence, offering everything from clothing to gifts and homewares. 👇👇

🤝 We're back with another exciting episode of Customer Friendship™ Conversations.This time, we're discussing how to maintain high standards in this ever-evolving business landscape. 🛍️Join us as we chat with Becky Hickey, the Head of CS at the iconic Oliver Bonas!

🔸A sneak peek into their future plans and innovations. 🌐 This episode is packed with valuable insights that can help your organization thrive in the competitive world of customer satisfaction. Don’t miss it! bit.ly/3EN3bVw

Join us to discover: 🔸Strategies employed by Oliver Bonas to maintain their stellar reputation, 🔸The importance of customer feedback and how it drives the company’s constant improvement, 🔸How Becky keeps her team aligned with their brand's ethos, 👇👇

🎙️ New Podcast alert: What is the best way to live up to your brand’s high standards long-term? Find out with Becky Hickey of Oliver Bonas. 🎧 In this week's episode of Customer Friendship™ Conversations, we're exploring how to maintain exceptional brand standards. 👇👇

With Dixa, Podia’s customer service team was able to succesfully achieve: 🛎️ 95% CSAT 💬 36% reduction in inbound volume 🤗 23% decrease in First Response Time (FRT) 👇Click on the link and find more about Podia’s journey with us! dixa.com/customers/podi…

🧑🏻‍💻 They needed a platform that could offer them the right combination of customer service automation and human touch to provide the personalized service their brand promised. 👇👇

💪🏼 Staying lean and increasing efficiency while scaling up your customer service can be really challenging. 📈 @podia knows all about it. In 2022, they grew to serve more than 150,000 website owners and launched their freemium model that ramped up their support volume. 👇👇

🔌New integration alert! We are thrilled to announce our integration with @klaviyo ! You can easily surface your Klaviyo customer data in Dixa, giving your agents the context they need to deliver effortless customer experiences. 👇Learn more: dixa.com/integrations/k…

💌 Discover the art of nurturing #CustomerFriendship and the strategies that make Celebrate Company’s CX truly remarkable. 🎉Let's celebrate the power of remarkable customer service together! 🎧Listen now! dixa.com/podcasts/why-y…

🎙️ We’re excited to welcome Benedikt Peine, Tribe Lead Service at Celebrate Company, to the podcast! 🤝 Learn how Benedikt and his team ensure that every customer's journey is one worth celebrating. 👇

🌟 When your CS agents see their value, they’re motivated to keep doing better. 👇 Dive into our blog post and discover the 10 critical agent performance metrics you need to know! dixa.com/blog/10-critic…

📊 Knowing which performance metrics to track for your team is key to your success. 💯 Besides helping you measure your team’s effectiveness, the right metrics empower your agents by demonstrating their real-world impact! 👇