HelpDesk

Learn HelpDesk from A to Z! 👉 youtu.be/OE7BhhHuoDQ?si… Not using HelpDesk yet? See what your business can gain by installing it. Already a HelpDesk user? Make sure you know all its features to get the most out of it.

📱 Scrolling your phone right now? Your customers are doing the same. SMS is where the conversation happens — and agentic automation is what turns that conversation into revenue. Join Peter Sarzyński (Text) and Nina Tomczak (2way) live on March 25: bit.ly/4rxEcvz

@rodrigovitali2 Hello Rodrigo! Please get in touch with us via the chat widget on our website 💬Our agents will guide you through the process helpdesk.com

@helpdeskcom I am formally requesting the immediate cancellation of the subscription I purchased today. As the subscription was initiated today and remains within the current billing period, I expect a full refund in accordance with your stated refund policy

Every chat, every cart, or every visit is a revenue opportunity. Here’s the stack Shopify stores use to capture it: youtube.com/watch?v=NYvcKn…

@edramseyonline @Capterra @SoftwareAdvice @Text_HQ Looks like we’re supporting the people who support the world 💚 Comments like this make our day!

@helpdeskcom @Capterra @SoftwareAdvice @Text_HQ Great job! Our nonprofit would be lost without @helpdeskcom! Thanks for your support!

Two new badges. One clear theme. 🏅🏅 @HelpDeskcom earned new recognition from @Capterra and @SoftwareAdvice — thanks to feedback from teams managing support every day. Easy to use. Easy to adopt. Powered by @Text_HQ to keep your growth safe. Congrats, Texters!

At peak times, support takes the pressure — and protects revenue. See how the @STSpolska team keeps 50,000 chats under control without burning out staff. Great service doesn’t just help customers. It keeps them. If you’re scaling your business, @Text_HQ products are built to handle this pressure.

You know what brings Zapier, HubSpot, Shopify, and your WordPress together? HelpDesk integrations. Turn your help desk into the center of your workflow. With HelpDesk, you can connect the tools you already use — @LiveChat and @Chatbotcom for support, WordPress, Webflow, and OpenWidget on your site, Shopify, and Contact Form 7 for ecommerce and forms, plus Slack, Jira, HubSpot, Salesforce, GitHub, and Zapier to tie everything else together. Instead of switching between apps and performing repetitive tasks, these integrations help you automate your work and stay focused on achieving results. Check them out and build a connected system that helps your business grow. Our chat widget is always live on our website, so you can reach out anytime you have questions 💬 bit.ly/4bfr2P5 Powered by @Text_HQ

In Progress: Scheduled maintenance is currently in progress. We will provide updates as necessary. stspg.io/853f7vcyk43n?u…

Scheduled (Dec 30, 2025, 09:00 CET): We’d like to inform you in advance that on December 30, 2025, we will be transitioning to a new provider for our status page service. This change is being made to better align with our operational … stspg.io/853f7vcyk43n?u…

If your year was measured in chats, queues, and follow-ups, we hope the holidays are measured in laughs, rest, and good company. Happy holidays from Texters! @Text_HQ @LiveChat @Chatbotcom @HelpDeskcom PS: This one doesn’t need a reply.

We handled the security checks so you don’t have to worry about them. We’re now SOC 2 Type 1 attested ✅ It basically means: 👉 “Security? Checked. What’s next on my list?” That leaves you more time to focus on what matters most: your customers’ experience.

HelpDesk powered by @Text_HQ just got a shoutout ✨ Thanks, @SW_Reviews, for recognizing great support in action.

Resolved: The incident has been resolved stspg.io/bt706c5xysp2?u…

@Shay_pes Nothing beats real user feedback. Thanks so much for sharing!

@helpdeskcom Works, freeing reps to troubleshoot and educate cuts unnecessary refunds and slashes CS workload.

If your #ecommerce inbox feels chaotic during busy seasons, HelpDesk cleans it up fast. 🎟️ ✦ AI summaries show you the whole case at a glance. ✦ Automations handle repetitive work so your team can focus on real problems. ✦ Tickets get sorted, tagged, and resolved faster with AI doing the heavy lifting. Explore HelpDesk AI: 👉 bit.ly/4in8LB3 Powered by @Text_HQ

Sometimes you wish you could read your customers’ minds just to stop another sale from slipping away, right? 🔮 Well… good news: AI can’t do that (phew!), but it can spot the patterns way before a human ever could. More in the video: youtube.com/watch?v=J0p0yc…

Every ecommerce team hopes for a December miracle. Don’t wait for it — let’s make it happen together. Join Kuba Ruszkiewicz on December 4 at our open Text webinar 👇👇👇 bit.ly/3LPjc48

“𝑨 𝒎𝒆𝒔𝒔𝒂𝒈𝒆 𝒄𝒐𝒎𝒆𝒔 𝒊𝒏 — 𝒂𝒏𝒅 𝒊𝒕’𝒔 𝒎𝒐𝒓𝒆 𝒕𝒉𝒂𝒏 𝒋𝒖𝒔𝒕 𝒂 𝒄𝒉𝒂𝒕 𝒃𝒖𝒃𝒃𝒍𝒆. 𝑰𝒕 𝒂𝒓𝒓𝒊𝒗𝒆𝒔 𝒘𝒊𝒕𝒉 𝒇𝒖𝒍𝒍 𝒄𝒐𝒏𝒕𝒆𝒙𝒕: 𝒑𝒖𝒓𝒄𝒉𝒂𝒔𝒆 𝒉𝒊𝒔𝒕𝒐𝒓𝒚, 𝒑𝒓𝒆𝒇𝒆𝒓𝒆𝒏𝒄𝒆𝒔, 𝒄𝒂𝒓𝒆 𝒍𝒆𝒗𝒆𝒍, 𝒂𝒏𝒅 𝒆𝒗𝒆𝒏 𝒔𝒆𝒏𝒕𝒊𝒎𝒆𝒏𝒕.” — Dawid, our Customer Experience Researcher Text App brings @Chatbotcom , @helpdeskcom , and @LiveChat together into one seamless experience. Every conversation, task, and ticket is in a single place, so your team can focus on helping, not hunting. Curious to see it in action? 🎬 Watch this and other product videos on our Edu hub — and see how Text App makes workflows that actually flow. bit.ly/3LIF6G6 Powered by @Text_HQ

Your best customers have a pattern 🔍 Find it, define it, and scale it. Learn how to create an 𝗜𝗱𝗲𝗮𝗹 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗣𝗿𝗼𝗳𝗶𝗹𝗲 — so your support, sales, and marketing teams always know exactly who they’re talking to. Read more on the HelpDesk blog bit.ly/3JkwYuO Powered by @Text_HQ

𝗬𝗼𝘂𝗿 𝘁𝗲𝗮𝗺’𝘀 𝘁𝗼𝗼𝗹𝘀 𝘀𝗵𝗼𝘂𝗹𝗱𝗻’𝘁 𝗯𝗲 𝗮𝗻𝗼𝘁𝗵𝗲𝗿 𝘀𝗼𝘂𝗿𝗰𝗲 𝗼𝗳 𝘄𝗼𝗿𝗿𝘆. With Text products, every chat, ticket, and interaction is protected — because customers don’t just share questions; they share personal data, payment details, and trust.