Jake Balston

$STAK on @Lemonade_Defi @nordle6 @Hachii85201298

@virginmedia I’ve emailed @TomMockridgeVM as the service I’ve received at every stage has been appalling. I’ve been lied to constantly and this has cost me money and time in my new home with my family.

@JakeBalston I'm sorry to hear this Jake, we endeavour to install all customer, however, sometimes we come across unexpected issues when we try to install our customer. Apologies for any disappointment caused. ^LC

I’d be interested to know if anyone else out in the twitter-sphere have had similar issues with @virginmedia and how they got it resolved? #virginmedia

@virginmedia An apology isn’t really good enough, I was told categorically I would have internet after having the site surveyed. I was also told by you to buy a dongle which has cost me money, you told me I’d be refunded that money once installed.

@SkyUK Thank you @SkyUK I’ve just sent you a message. You already sound far more helpful then anyone I’ve felt with @virginmedia

@JakeBalston Wow Jake, 😮 I can only imagine how frustrated you must be feeling. If you'd like to drop me a PM, I'll be happy to help you place a new order & see how quickly I can get your services up & running. 😃 ^VS twitter.com/messages/compo…

@virginmedia Yes that’s correct. Even though I was garunteed I’d have internet before Christmas. Then promised money to cover a dongle for which I’ve had to pay out of my own pocket. I was even told the cable was being pulled through but it got stuck. Which can’t be true if there’s no box.

@JakeBalston Very sorry to hear this, have they advised they can't install this at all now? ^LC

@virginmedia I was told a wire could be pulled through, and that a pull through had started but hit a block. Then today I’ve been told there’s no pull through whatsoever. No clarity from your end whatsoever.

@JakeBalston Very sorry to hear this Jake, have you been advised as to why we can't do your install? ^LC

@virginmedia have lied purely to protect their own interests at the cost to a previously valuable customer. They would’ve had a good idea that it wasn’t possible instead they’ve stopped me from getting internet before Christmas purely out of self interest.

All @virginmedia have done is lie, delay and cost me money since I’ve asked them to install internet back in November. Being promised that I’d have it in before Christmas and not at all after waiting in two days for install.

@virginmedia After all the issues we’ve had with the install and false promises made by @virginmedia we’ve been told by our install engineer that we can’t have internet. After being promised mid November we could have. I’ve now wasted time and money putting trust into this company.

@JakeBalston It should be option 1 for media, option 1 for billing, option 4 for questions about your billing. ^LC

@virginmedia These options take me to a moving house service. Not customer services. This extremely frustrating.

@JakeBalston OK, if you give the team a call on 150 / 0345 454 1111 option 1, option 1 then option 4, they will be more than happy to look into this further for you. ^LC

@virginmedia I’ve spoken to them several times. I’d like the confirmation that it’d be okay to keep using the dongle until installation in writing.

@virginmedia Nope no one has replied as of yet.

@JakeBalston Hi Jake, very glad to hear you have an alternative arranged. Have you spoken to the team about the costs since your tweet? ^LC

@virginmedia We’ve used 4GB of 30 in two days to watch family films and I’m concerned add ons when the 30GB run out are going to cost a considerable amount so would like the reassurance it’ll be covered.

@JakeBalston 1, 1 & 4 is the customer care team and they should be able to assist with this. ^JGS

@virginmedia I’m having to settle for a dongle between now and the 5th of January to keep internet on at home. I’ve been assured by the gentleman at your customer services that the cost of the dongle would be covered by yourselves. I like written confirmation please.

@virginmedia Just an FYI the numbers you told me to press didn’t take me to the relevant department.

@JakeBalston Please let us know how the call goes. ^JGS

@virginmedia Regardless I’ll call them again.

@JakeBalston Please call the team on 150//03454541111. Options 1, 1 & 4 they'll help further with this. ^JGS

@virginmedia With respect JGS I’ve been on the helpline several times with no real resolution.

@virginmedia No ones been in contact.

@JakeBalston Hi Jake have you spoken to the team since your tweets? ^JGS