Patient First

@billkinkle Hi William, Thanks for your kind words and for trusting Patient First with your care. ^MG

American Healthcare While my experience at @PatientFirst was amazing, here is a tale of American healthcare management. I was prescribed meds for pneumonia. My pharmacy closes at 8pm and it was 740 when I left urgent care. I asked them to switch the Rx to the closer 24 hour pharmacy across the street. I verified three times that the prescriptions were redirected to the 24 hour pharmacy. I left and went to the pharmacy. However, when I arrived the Rx hadn’t transferred electronically yet. I waited for about 30 minutes and the pharmacist said it was lost somewhere. At this point the urgent care was closed, so I wouldn’t have been able to contact them. I went home and bought a Primatine emergency inhaler. I went to the urgent care on 5/31. I am covered under my wife’s insurance. She changed employers and benefits became effective 6/1. My wife went to the pharmacy to pick up the prescriptions this morning and since it is now June first we had to pay over $100 out of pocket for prescriptions that were written on the date the policy was effective. I never considered how much our lives are controlled by having healthcare connected to employment.

@TheyreWitchy @TheyreWitchy We are sorry to hear you weren’t comfortable with the diagnosis you received at our center. Our Administrative Services team would appreciate the opportunity to communicate with you so we may learn more about your concerns. Please email Fawn.Martin@PatientFirst.com

@TikiRose @therabbithole @MedStarHealth Thanks for sharing your feedback. My name is Catherine and I’m sorry to hear you didn’t get the experience you expected. A member of our Administrative team would appreciate the opportunity to communicate with you. Please email Fawn directly at Fawn.Martin@PatientFirst.com

@therabbithole I've dropped @PatientFirst for @MedStarHealth. I didn't see MedStar paying for any ads for the Paris Olympics while charging their patients due to no response from an insurer. My sister works as a medical coder. I know why Patient First should have rerun info back through.

3 Layers of Debt: - Budget Deficit (1.4 trillion) - Current National Debt (31.5 trillion) - Unfunded Obligations (75.3 trillion)

@ginmin I’m sorry to hear you experienced wait. Due to our non-appointment setting, wait times may vary depending on complexity of care required. Visit times can be impacted by a number of factors, including medical emergencies, or urgent or complex diagnoses and treatments.

@Chaps_H2Heroes We are glad you are feeling better!

Got into an attic fan accident a few weeks ago. I stopped by Patient First in Chester to say "thank you" for sewing up my hand. Delivered Dunkin Donuts, gratitude goodies, to sweeten the appreciation. Thanks #Doc #MedicalProviders #PatientFirst for being caring professionals.

@NWFCUFoundation Patient First is happy to partner with such a great organization! ^MG

There's a few days left to donate to our Clean & Dream Youth Hygiene Drive in partnership with @PatientFirst. We are so grateful for the outpour of support for the youth in our community! Please consider donating hygiene items or monetary support at ddock.co/T9IDWFDQ43.

@patriot_jc We are happy to help support the students and players! ^MG

That's a wrap on Seniors Nights! A special 𝙏𝙃𝘼𝙉𝙆 𝙔𝙊𝙐 goes out to our sponsor, @PatientFirst!

@john_neata Hi, Thanks for sharing your concerns. Your comments provide us with useful insights as to what we need to do to improve. Our goal is to provide the most efficient and enjoyable experience that we can, so I’ll pass along your feedback and we’ll continue to make improvements.

@PatientFirst walked in to the silver spring location yesterday and Dr. Morales told me I need a Brain CT stat. I go get it done, called an hour later to check on the results and told that I will be called when they come in. I got the results from the imaging center but no call

@Anonynay Hi, I’m sorry to hear you weren’t comfortable with the diagnosis you received at our center. Our Administrative Services team would appreciate the opportunity to learn more and follow up with your concerns. Please email Fawn directly at Fawn.Martin@PatientFirst.com.

What can I do if I believe @PatientFirst ‘s dr misdiagnosed me 2 days ago? I’m on a flight in 4 days & i feel miserable!

@TrueFirst Hi, I am very sorry that your experience fell short of expectations. Providing friendly patient service is always our priority and we want to know if we fall short. Know that I have passed along your review since we try to use this feedback to create the best experience possible

@PatientFirst Waited in the room at the Odenton location! Dr Zhu came in. Tried to show her the prescription I was given the last time, which helped me. She snatched it from my hand threw it in my bag! SO RUDE!! Then she denied it. HOW DID IT END UP IN MY BAG

@Kenyan_247 Hi, you can see a list of our open positions on our website: patientfirst.com/careers

@Janise_OState @cvs @DeptVetAffairs Thanks for sharing your feedback. I’m sorry to hear about your dissatisfaction. A member of our Administrative Services team would appreciate the opportunity to communicate with you so we may learn more. Please email Fawn at Fawn.Martin@PatientFirst.com

@BlackCarrera Hi, unfortunately you would need to physically be in one of our four states: VA, MD, PA, NJ to conduct a telehealth visit. We don’t have any licensed providers for DC. ^MG

@PatientFirst Hi I would like to have a telehealth session while in DC (at work). Would it be ok to choose MD as a location? Or would I have to be home at my MD address to do this?

@HERD_ATHLETICS Congrats, Free!

Congratulations to Free Daley on being named this week's Patient First Athlete of the Week! Free is an outstanding student-athlete on and off the Track. Free is preparing for another Stellar Spring Track season, best of Luck!

@JolliffMiddle Patient First is happy to help support the students!

🎉🙌 A HUGE shoutout and heartfelt thanks to @PatientFirst for their incredibly generous donation towards our upcoming MakerFest on March 1st, 2024! 🌟 Together, we're empowering creativity, innovation, and community spirit. 🚀🎨 #Gratitude #CommunitySupport #MakerFest@JMS

Special thank you to our proud Patriot sponsor @patientfirst for attending our home basketball game! Sincerely, appreciate what you do for the Denbigh community! 🔴🔵 #CommunityFirst

@ahitchck Unfortunately due to our non-appointment setting wait times are hard for us to predict and depend on center volumes/complexity of care required for each patient. Please know we are sensitive to the time our patients spend with us. I have passed your feedback along to management.

@PatientFirst Customer Service is lacking in Silver Spring! #dontcomehere #twohourslater

@OceanLakesHS Congrats, Allison! ^MG

Celebrating excellence! 🏆 Our Patient First athlete of the week is a true inspiration, showcasing dedication, passion, and sportsmanship. 🌟 #AthleteoftheWeek @PatientFirst

@ashley_ward_ BMI is used as an indicator of potentially unhealthy weight for many & as our slip explains your BMI may differ due to your level of fitness or other factors. Patient First recognizes the information isnt all encompassing but is good baseline advice for the general population.

Hi @PatientFirst are you kidding me? Are you unaware that more than 10k people die every year as a direct result of an eating disorder? This is…awful. Please do better. Or at the very least—do NOTHING. This is SO unnecessary. Unhelpful at best, & deadly at worst.

@ashley_ward_ Please accept our apologies as its isn't our intention to offend anyone by providing the handouts regarding BMI. Due to federal regulatory requirements, our BMI instructions are printed for patients whose BMI is outside the Center for Disease Control’s target BMI (1/2)