PledgeMusic Help

Happy Holidays to our lovely community! We are currently closed for the holidays and will re-open on Wednesday, 02nd January. We do apologize for any delay. Many thanks!

@toddinwichita @PledgeMusic Thanks, Todd. A member of our team will be in touch via your order.

@toddinwichita @PledgeMusic Hi Todd, sorry to hear this. Can you please let us know your Pledge number for these orders?

@JosephAuger1 @NeilInnes @PledgeMusic Hi. Thanks for the message and understandable concern about Neil's Tweet. Our Campaign and Senior Management team are currently in contact with Neil to organise a payment schedule for the campaign. Thanks again for your support of the project.

@WhatMollySaid @NeilInnes Hi. Thanks for the message and understandable concern about Neil's Tweet. Our Campaign and Senior Management team are currently in contact with Neil to organise a payment schedule for the campaign. Thanks again for your support of the project.

My pledge was processed on December 11, 2018. Why the delay in transferring the funds to @NeilInnes , @PledgeMusicHelp ?

@Steven__C Hi. Thanks for the message and understandable concern about Neil's Tweet. Our Campaign and Senior Management team are currently in contact with Neil to organise a payment schedule for the campaign. Thanks again for your support of the project.

@SteveDear @NeilInnes @PledgeMusic Hi. Thanks for the message and understandable concern about Neil's Tweet. Our Campaign and Senior Management team are currently in contact with Neil to organise a payment schedule for the campaign. Thanks again for your support of the project.

@NeilInnes I messaged @PledgeMusic @PledgeMusicHelp and asked them not to be criminals. I’m sure that helped.

@thecoletrains @PledgeMusic Hi The Cole Trains! A member of our Accounts team has been in touch!

@PledgeMusic @PledgeMusicHelp We have reached out repeatedly w/ no luck. Y’all have had OUR money for over 2 month now. This has happened to far too many bands. This is fraud. We are filing a complaint with the BBB and we will blow this thing up on all social media platforms.

@M32Brian Hi Brian, sorry for the wait! A member of our staff will be in touch as soon as possible.

@PledgeMusicHelp Any movement on sorting out your finance system? I am still waiting for a refund.

@PledgeMusicHelp Hi, I have been trying to get a refund for ages but just seem to be getting the run around. When I asked for a possible time frame for your "upgrades" I did not receive any reply at all. I am concerned you are going broke

@atthesunband Hi there! So sorry for the wait, our Campaigns team experiencing a backlog of submissions right now. We've flagged with this your Campaign Manager and they will be in touch as soon as possible!

@PledgeMusicHelp Still nothing.... We HAVE to get this pre-release live! Please advise when this will be dealt with? It's really not on to not only take double the time you estimate to review but then to not respond to ANY of our messages on your website!

@PledgeMusicHelp We've had our Pledge submitted for a couple weeks now for you to review but nothing back. We sent you a message via the site on Jan 10th - you haven't responded/ Another messages yesterday, no response. Can you get someone to respond to the AT THE SUN messages?

@TheOGRubio Thanks, Jose - we’ve just sent you a message via your order!

@PledgeMusicHelp 2463087, the last update from the band was that they sent the items to be shipped at the warehouse and we would get them in time for the holidays and I never got mine. Do I reached out via email and received automated responses, it's like they don't even care.

@PledgeMusicHelp won't ever give you my money or artist on there. You stick at response times terrible customer service and you suck at fulfillments. I will drag your names through the ground. Screw you pledge music. I'm sick of you guys.

@PaulAdamsCycles @PledgeMusic Hi Paul! We’ve sent you an update on your refund via your order!

@PledgeMusicHelp @PledgeMusic This is now over 4 months dare I check my bank account as I've heard nothing from @plegeMusicHelp? To find I'm still waiting will send me over the edge as I've financial worries right now. This is really grinding me down. Have I been refunded or haven't I? it's only 30 odd £ FFS

@PledgeMusic @PledgeMusicHelp I've been waiting for my £31.30 refund on my pledge for 2 months! You didn't waste any time taking my money 18 months ago! Why are you taking so long to refund me? Having made several pledges over the years I find your attitude to refunds pathetic!

@EmilyRowanMusic Hi Emily! Very sorry to hear this. We’ve sent this to your CM and someone will be in touch as soon as they are able to.

@PledgeMusicHelp could someone please get in touch with me at [flora @ floragreysteel .co .uk]? I've sent a few emails concerning payment issues (target reached 2 months ago, but no initial payment received), but haven't heard back. Thanks.

@DanaRexxMusic Hi Dana! We’ve flagged your submission to our team and someone will be in touch as soon as they can. Apologies for the delay.

@PledgeMusicHelp Dear Pledge Team, I submitted my store on December 10th. I was really hoping to launch it before the release of my new single which is tomorrow. Would really be great if we could get it going any time soon. I will have to change the end date to a later date now.

@PledgeMusicHelp hiya. Just wondering when i can launch my store. It’s been two weeks since submission now and no news from you guys yet. Would love to know what’s going on and when i can go live. Thanks

@ZsoltPalffy Hi Zsolt! Sorry to hear this, a member of our team will be in touch via your order.

@PledgeMusicHelp Hi, I pre-ordered Trina’s The One album 2 years ago. The album didn’t come out so to get a refund in September I gave my PayPal address but didn’t get the refund yet. Can U give me any updates? #pledge2254356

@Mama2punto0 @PledgeMusic @RobMorrow_ Hey, the release date for this is not until 29 March, 2019. No orders will be shipped until that date. Sorry for any confusion! :)

@PledgeMusic @PledgeMusicHelp I made an order 30th August 2018. Pledge2839235. Where is my order? Is this a scam? @RobMorrow_ Do not fail me, please...

@DeadStarsBurn Hi Mike, someone should have now been in touch. So sorry for the wait.

@unforsakenroad Hi Lia! A member of our team has been in touch via your order. Apologies for the delay!

@PledgeMusicHelp Hi - sent an email on 1/5 and still haven’t had a response. My pledge number is 1730367. Thank you.

@claireish_rawr Sorry about that Claire, we have sent a follow up email. Thanks

@PledgeMusicHelp Hi, it's been a while but I never heard back from this. I just logged in to see if I could chase it up and my ticket has been marked as 'solved' when it hasn't been, is there a reason for this? Thanks.

@PledgeMusicHelp Hi, I've just received this email. I haven't yet had a response to my initial query so I'm not sure why it's awaiting my feedback, is there something I need to do to stop it being closed before it's resolved?