Readly Support

@JoanC108 @MissAHxx @readly We're really sorry to hear about your experience. Please reach out to us directly at support@readly.com – our support team will be happy to investigate your case and assist you further.

@MissAHxx @readly @ReadlySupport I have just found out they have been charging me twice. One to an email that doesn’t exist. How can that happen? No refund. Check their reviews, many in the same situation.

Wake up to find @readly @ReadlySupport have taken money out of my bank account when I haven't even taken a subscription out. This is fraud wtf!!!

@Boydongood Thank you for reaching out. We're really sorry for the inconvenience. For most of our customers, the app is now working as expected. However, if you're still encountering any issues, please contact our support team directly at support@readly.com — they'll be happy to assist you!

@ReadlySupport Hi, I use Readly on my Kindle Fire and this morning I got a message saying that the app can no longer be used as it needs to be updated to be compatible with yesterday’s Kindle OS update. Can you let me know when is this going to happen?

@ip3329 @WeeDaibhidh Hi! We are sorry to inform you that Record Collector has chosen to go on hiatus. We updated the information in the app as soon as we heard from the publisher. We hope that you will find other interesting reads and would love your title recommendations at support.uk@readly.com.🙏

@ReadlySupport @WeeDaibhidh Looks like the experimental 3 months has changed into permanent disappearance!

@FirstWhit @readly @nytimes @TheNewEuropean @NewYorker Thank you so much for your feedback! We’ll definitely take it on board and pass it along to the relevant team. However, we can’t say when or if these publications will be added to the Readly catalogue, as the final decision ultimately rests with the publishers themselves.

@DegenerateGrace Hi Greg, we can see that our team has replied to your request via email and we can confirm that your subscription has been cancelled. Should you need any more assistance, please reply to our email.

@ReadlySupport I contacted the support when I posted here. Heard nothing back, so not very useful. Anyway I will post on socials about how bad the service is. Can't do anything more, seeing as speaking to someone isn't an option when it costs to call.

.@ReadlySupport Your website is not letting me cancel my subscription. I don't want to be charged again.

@Catherinee1994 Hey Catherine, the February issue of Take a Break will be published on Readly on 20/2/2025. 😊

@ReadlySupport I’m wondering if you can help I have noticed that the February edition of Take a Break Monthly isn’t available on the app can you advise when this will be? Many Thanks

@NeilTollfree Hi Neil, thank you for reaching out! The last issue of Empire is available on Readly. If you're experiencing any issues, please feel free to contact us at support@readly.com, and our team will be happy to assist you. 🙂

@ReadlySupport hi there, looks like a bunch of magazines, Empire for example, haven’t been updated this month

@michielvp @readly Hi Michiel! We can see that you have already been in contact with our customer support team, and while we cannot offer a full refund in this case, we have made our best offer regarding your situation. If you have any further questions, feel free to get back to us via email.

@ReadlySupport @readly Yesterday I noticed that a monthly amount was debited by Readly AB since July 2019. We do not use Readly nor ever signed up for a subscription. I would like to see this stopped retroactively and refunded, but support is not supportive.

@Birmingham_81 @readly @guardian Hi! We apologise for the delay of the newspapers and magazines. This is caused by a technical issue, preventing the new editions to be published automatically. We have a dedicated team working on resolving this as quick as possible. Thank you for your understanding and patience!

@ReadlySupport @readly Today’s Saturday @guardian hasn’t been added to the app, just the What’s On section

@SpanishMeezers Hi! If you need assistance, please contact our support team at support@readly.com 🙂

@ReadlySupport Is that where 6 years of subscriptions have disappeared:( NO DOWNLOADS AT ALL

We're currently experiencing some technical issues with our website readly.com, we're looking into it and hope to have it resolved soon. Thank you for your patience 💛

@ElizabethST_Art Hi, thank you for letting us know. Please try accessing the page without a VPN, as sometimes this can cause connectivity issues. If the issue persists, please submit a request via our contact form at readly.com/support -Our technical team will be happy to assist you further.

@ReadlySupport Hi Guys- just to let you know your /support page seems to be having a moment this morning- tried across 2 browsers and both do this 🤔

@depthhidden Hi, our official subscription price is £12.99 per month, as listed on gb.readly.com. With Readly, you have access to over 7,000 titles, plus podcasts and audio features. For any questions, feel free to contact us at support.uk@readly.com—our team is happy to help!

@iamandymorris Hi Andy, thank you for your message. We can confirm that there are no anomalies on our website. If you encounter any issues, please contact us at support@readly.com. Our support team will be happy to help!

@ReadlySupport Is the desktop version of Ready not working at the moment? thank you

@AlexLiviaJones @readly Hi Alex, we’re sorry to hear about this. Please contact our support team directly at support@readly.com, and we will assist you with resolving the matter. Make sure to reference your previous correspondence and include any relevant screenshots in your message. Thank you.

@readly @ReadlySupport a glitch in your app means that I was charged for 9 months when I couldn't use the service. Who can I speak to to have those 9 months credited onto my account? I've sent multiple emails and screenshots of my subscription/ the issue with your app already

@asaipilai Hi! We're sorry to hear this, but can confirm we don't send reminders if the payment isn't due yet. Please contact us at support@readly.com so we can look into what has happened! :)

@ReadlySupport @MHedengren @epidemicsound @amuse_io I am being continuously hassled for payment and updating my card details. my payment is not due till 01/08/2024 but you keep sending me emails thretening to cancel my subscription. I keep updating my details but you keep saying payment has failed ... why are you asking ?

TONIGHT at 18:00 CEST, join our our CEO @MHedengren, Oscar Höglund of @epidemicsound and Diego Farias of @amuse_io for a virtual panel discussing how tech companies can be a force for good during times like this. Tune in here: youtube.com/watch?v=badD1V…

@willofibres Hi Denise, thank you for your message. To cancel your subscription, the process varies depending on the platform you used to purchase it. For instructions on how to cancel, please visit our website at readly.com or feel free to contact us at support@readly.com.

@ReadlySupport please can you advise how I xan cancel my subscription. Thank you

@puknutaigla Hi Michael, We are so sorry that we missed your request! Unfortunately, we won’t receive any further issues of this title due to a publisher decision. We apologise if this affects your reading and encourage you to discover similar titles in our catalogue!

@rehearsalpete @readly Hi Peter, We're very sorry to hear this. Could you please contact us at support.uk@readly.com? We'll be happy to look into it. 🙂

Is anyone else finding the @readly latest update absolutely rubbish. @ReadlySupport - I had a magazine suggested today (one that in the last version I had selected to be shown not suggested!) I read it and now it has completely disappeared from any lists !!!