BlueCross BlueShield of Tennessee

We're committed to providing quality, cost-effective health care for our members. If you are a Chattanooga-based member, here are the facts about why CHI Memorial could lose their place in Network S. bcbstnetworkupdates.com

@szfq93 Kevin, thank you for reaching out and sharing your experience. If you have questions or need support, please email your member ID and details of your issue to social@bcbst.com, and we'll be glad to look into this further for you.

Hi @BCBST, I’m a BCBS North Carolina member who lives in Tennessee. Because of the BlueCard Inter‑Plan system, all my medical and DME claims are processed by BCBST as the host plan.

@Anthony65986363 Hi, Anthony. No problem at all. We're happy to help. Please let us know if you have any other questions.

@BCBST Thank you ! I apologize for the obstacles that kept me from responding to you in other ways. I am very thankful for all of you. And, never had any ill wills against BCBStn.

@bcbstn He had me fill out a detailed form. It asked for an Amount of Loss. I put just under $1000. I desperately need my Insurance Card and Food Allowance Card sent to me. Also, all Booklets. I need food immediately. Thanks !

@Anthony65986363 Hi, Anthony. Thank you for your message. We've passed this on to our team and will look into this for you.

BCBStn I have had Gannet Insurance Plan since 01/01/2026. BCBStn sent me a catalog to purchase products for my health needs. I need all my Benefit cards so I can buy Groceries and use my Card for Inhouse health doctors. Please send to 885 Hey 51 Bypass West Apt 402 38024 thanks

@JohnBoyens Hi, John. We are experiencing extremely high call volume today. If you would like to email your name, member ID and details of your question to social@bcbst.com, we'd be happy to connect with the appropriate team and assist you that way. Thank you for your patience.

Hey BCBST...nice customers service 53-minutes on hold, asked for a call back...now 95-minutes and counting!!!!!

@smartbug12 Hi. We're not aware of any issues currently, but we're happy to look into this for you. Can you email your name, member ID and screenshots of any errors you're seeing to social@bcbst.com? That will help us connect with the appropriate team. Thank you.

@BCBST Is your system down?

We're committed to providing quality, cost-effective health care for our members. If you are a Chattanooga-based member, here are the facts about why CHI Memorial could lose their place in Network S. bcbstnetworkupdates.com

@theoplothe Hi. We'd like to look into this for you. Could you email your name, member ID and details of the issue to social@bcbst.com? We'll connect with the appropriate team to investigate. Thank you.

On the phone with @bcbst for and 1.5 hrs asking why they denied medication and services, and why my OOP costs were $300 for a nerve diagnostic. Telling me it's the policy without providing evidentiary reasoning for the policy is not an answer. What can lawful experience.

@MCSkier71 Hi, Richard. Could you email your name, member ID and details of your issue to social@bcbst.com? We'll connect with the appropriate team to investigate.

@BCBST I have been on hold for 10 minutes waiting to speak to a representative. 5 of those minute were talking to a computer that kept routing me to wrong place. Who ever thinks this is even somewhat decent service should be fired! Still on hold........

@jgibs2000 Hi. We understand your frustration and would like to look into this for you. Could you email your name, member ID and details of the situation to social@bcbst.com? We'll connect with the appropriate team to investigate.

decision. They could care less. Now I will likely cost them hundreds of thousands of dollars in hospital bills. Pull your heads out of your asses @BCBST you’re going to end up killing someone. Hopefully not me.

@BCBST decided this year that they will no longer cover my medication that I’ve been on for 10+ years to keep my Crohn’s disease under control. I’ve been using them for upwards of 20+ years. I had to switch to a new medication that takes 3 months to become fully functional 1/3

@Ameliadepresso Hi. We'd like to look into this for you. Could you email your name, member ID and details of your issue to social@bcbst.com? We'll connect with the appropriate team to investigate.

@BCBST STOP PUTTING PRIOR APPROVALS ON MEDICATIONS YOU KNOW IVE BEEN TAKING FOR YEARS

@FitnessMinded1 Hi, Justin. We appreciate you sharing your concerns and we are happy to look into this for you. Can you email your name and member ID to social@bcbst.com? We'll pass this on to the appropriate team and investigate. Thank you.

Hey @BCBST, it's beyond lame and wholly unacceptable that HRA funds are not able to be used to cover a simple dental checkup or eye exam.

@DeerScoutHD Hi, Jim. Could you send a photo of the letter you received to social@bcbst.com so we can look into this? Thank you.

@BCBST are yall aware of the letter being sent out by Kroll of a data breach happening from 10/21/2024 through 01/13/2025? I just received this today day, 01/03/2026. The letter is dated 10/24/2025. This does not pass the smell test.

@DrCFLj Hi, Charles. We understand your frustration, and we're here to help. Could you email your name, member ID and details of your issue to social@bcbst.com? We'll connect with the appropriate team to assist. Thank you.

Over two hours on hold and never got to speak to anyone. Who has time to spend half the day listening to awful music and the same promos over and over!? Not cool @BCBSAssociation @BCBST

@BourbonConfeti Hi. We'd like to look into this for you. Could you email your name, member ID and details of the issue to social@bcbst.com? We'll ask the appropriate team to investigate. Thank you.

@BCBST hey Blue Cross I pay $36,000 a year for health insurance the least you can do is approve my regular prescriptions without totally screwing the pooch. My kid needs his diabetes supplies.

@FerrellMarionW Hi. Our teams are aware of an issue, and we are working on a fix. Thank you for letting us know.

@BCBST status.bcbst.com shows website status down. When will it be back up?

Our online portals are currently down. During this time, members won’t be able to log in to their online accounts at BCBST.com to view claims information, make premium payments or access digital ID cards. (1/2)

@HailSouthern365 Hi. We'd like to look into this for you. Could you email your name, member ID and details of your issue to social@bcbst.com? We'll ask the appropriate team to investigate.

When @BCBST says your family deductible is $5,000, they don't actually mean it. I had surgery earlier this year, and basically spend $5k OOP. Now my wife is having a procedure done, and she's being told that I hit MY deductible, but she still has to pay OOP

@jpscook Hi, J.P. We'd like to look into this for you. Could you email your name, member ID and details of your issue to social@bcbst.com? We'll ask the appropriate team to investigate.

@BCBST I’m so tired of y’all’s PA nonsense for needed medicine that a specialist prescribed to me. Can’t wait to get back to UHC. They suck but at least you don’t have to wait to get needed medicine to improve your life 🤦🏼‍♂️🤬

@lisa68tn Earlier this year, we expanded call capacity to reduce wait times. This was due, in part, to an inability to fill these roles. As we shared then, this change does not impact our existing provider service agents. You can read more about this effort here: bcbstnews.com/insights/bluec…

@smelsmuskynhere Hi. Briella Faylin Paganisi is not an employee of BlueCross BlueShield of Tennessee.

@BCBST is this one of your employees ?

@kristiecastle Hi, Kristie. We'd like to look into this for you. Could you email your name, claim information and details of the issue to social@bcbst.com? When we hear from you, we'll connect with the appropriate team to investigate. Thank you.

@BCBST just called on a claim (#2) denied for “service excluded”. It was just an OV. Rep barely spoke English & we had the WORST connection. Turns out it was the dx (was NOT listed as an exclusion on the provider portal) after a 30 min call. #unacceptable