BlueCross BlueShield of Tennessee

We're committed to providing quality, cost-effective health care for our members. If you are a Chattanooga-based member, here are the facts about why CHI Memorial could lose their place in Network S. bcbstnetworkupdates.com

@MCSkier71 Hi, Richard. Could you email your name, member ID and details of your issue to social@bcbst.com? We'll connect with the appropriate team to investigate.

@BCBST I have been on hold for 10 minutes waiting to speak to a representative. 5 of those minute were talking to a computer that kept routing me to wrong place. Who ever thinks this is even somewhat decent service should be fired! Still on hold........

@jgibs2000 Hi. We understand your frustration and would like to look into this for you. Could you email your name, member ID and details of the situation to social@bcbst.com? We'll connect with the appropriate team to investigate.

decision. They could care less. Now I will likely cost them hundreds of thousands of dollars in hospital bills. Pull your heads out of your asses @BCBST you’re going to end up killing someone. Hopefully not me.

@BCBST decided this year that they will no longer cover my medication that I’ve been on for 10+ years to keep my Crohn’s disease under control. I’ve been using them for upwards of 20+ years. I had to switch to a new medication that takes 3 months to become fully functional 1/3

@Ameliadepresso Hi. We'd like to look into this for you. Could you email your name, member ID and details of your issue to social@bcbst.com? We'll connect with the appropriate team to investigate.

@BCBST STOP PUTTING PRIOR APPROVALS ON MEDICATIONS YOU KNOW IVE BEEN TAKING FOR YEARS

@FitnessMinded1 Hi, Justin. We appreciate you sharing your concerns and we are happy to look into this for you. Can you email your name and member ID to social@bcbst.com? We'll pass this on to the appropriate team and investigate. Thank you.

Hey @BCBST, it's beyond lame and wholly unacceptable that HRA funds are not able to be used to cover a simple dental checkup or eye exam.

@DeerScoutHD Hi, Jim. Could you send a photo of the letter you received to social@bcbst.com so we can look into this? Thank you.

@BCBST are yall aware of the letter being sent out by Kroll of a data breach happening from 10/21/2024 through 01/13/2025? I just received this today day, 01/03/2026. The letter is dated 10/24/2025. This does not pass the smell test.

@DrCFLj Hi, Charles. We understand your frustration, and we're here to help. Could you email your name, member ID and details of your issue to social@bcbst.com? We'll connect with the appropriate team to assist. Thank you.

Over two hours on hold and never got to speak to anyone. Who has time to spend half the day listening to awful music and the same promos over and over!? Not cool @BCBSAssociation @BCBST

@BourbonConfeti Hi. We'd like to look into this for you. Could you email your name, member ID and details of the issue to social@bcbst.com? We'll ask the appropriate team to investigate. Thank you.

@BCBST hey Blue Cross I pay $36,000 a year for health insurance the least you can do is approve my regular prescriptions without totally screwing the pooch. My kid needs his diabetes supplies.

@FerrellMarionW Hi. Our teams are aware of an issue, and we are working on a fix. Thank you for letting us know.

@BCBST status.bcbst.com shows website status down. When will it be back up?

Our online portals are currently down. During this time, members won’t be able to log in to their online accounts at BCBST.com to view claims information, make premium payments or access digital ID cards. (1/2)

@HailSouthern365 Hi. We'd like to look into this for you. Could you email your name, member ID and details of your issue to social@bcbst.com? We'll ask the appropriate team to investigate.

When @BCBST says your family deductible is $5,000, they don't actually mean it. I had surgery earlier this year, and basically spend $5k OOP. Now my wife is having a procedure done, and she's being told that I hit MY deductible, but she still has to pay OOP

@jpscook Hi, J.P. We'd like to look into this for you. Could you email your name, member ID and details of your issue to social@bcbst.com? We'll ask the appropriate team to investigate.

@BCBST I’m so tired of y’all’s PA nonsense for needed medicine that a specialist prescribed to me. Can’t wait to get back to UHC. They suck but at least you don’t have to wait to get needed medicine to improve your life 🤦🏼‍♂️🤬

@lisa68tn Earlier this year, we expanded call capacity to reduce wait times. This was due, in part, to an inability to fill these roles. As we shared then, this change does not impact our existing provider service agents. You can read more about this effort here: bcbstnews.com/insights/bluec…

@BCBSTennessee why have you outsources American jobs to the Philippines?? 😡

@smelsmuskynhere Hi. Briella Faylin Paganisi is not an employee of BlueCross BlueShield of Tennessee.

@kristiecastle Hi, Kristie. We'd like to look into this for you. Could you email your name, claim information and details of the issue to social@bcbst.com? When we hear from you, we'll connect with the appropriate team to investigate. Thank you.

@BCBST just called on a claim (#2) denied for “service excluded”. It was just an OV. Rep barely spoke English & we had the WORST connection. Turns out it was the dx (was NOT listed as an exclusion on the provider portal) after a 30 min call. #unacceptable

@OglalaHoksila Hi. If you're a BlueCross BlueShield of Tennessee member, we're happy to look into this for you. Can you email your name, member ID number and details of your issue to social@bcbst.com? We'll follow up with the appropriate team. Thank you.

So I'm finally opening my mail after a couple of weeks. I got a medical bill for $665. What the hell am I paying for medical insurance for? #bluecross @BCBST

@leehamblin Hi, Lee. Thanks for reaching out. Can you email your name, member ID and phone number along with the details of your issue to social@bcbst.com? We'll ask the right person on our team to look into this for you.

@BCBST after listening to your hold music for 90+ minutes talking about mental health, I'm starting to wonder if you're part of the problem.

@Trigga_trey1664 Hi, Trey. Thanks for reaching out. We'd like to look into this but will need a little more info. Can you email your name, member ID and details of your issue to social@bcbst.com? When we receive that, we'll ask the appropriate team to investigate. Thank you.

@Neevie13 We're sorry to hear about your loss. If there is someone who has information pertaining to this claim, including the member ID, please email it to social@bcbst.com and we can investigate it further.

@BCBST a friend of my family passed away and you deny their claim? No humanity. Enjoy your money

@buckygilbert Hello. We understand your frustration. Please email your name, member ID and phone number along with any other details about this to social@bcbst.com? We'll ask the right person on our team to look into this for you and reach out to you directly. Thank you.

We're committed to providing quality, cost-effective health care for our members. If you are a Chattanooga-based member, here are the facts about why CHI Memorial could lose their place in Network S. bcbstnetworkupdates.com

Hi, Kevin. Thanks for reaching out. We'd like to look into this for you. Can you email your name, member ID and phone number along with the details of your issue to social@bcbst.com? We'll ask the right person on our team to investigate and reach out to you with an update. Thank you.

@BCBST @Walgreens having a problem with one of your stores. I use an albuterol inhaler I have end stage emphysema and I’m supposed to get two of them a month and this month I got one Store says was written for one I can get another prescription for one, but I’m gonna have to pay

@stephmacbe Hello. Thanks for reaching out. We'd like to look into this for you. Can you email your name, member ID and phone number along with the details of your issue to social@bcbst.com? We'll ask the right person on our team to investigate and reach out to you with an update. Thank you.

We believe @BCBST canceled our plan on purpose. We doubled paid, we have the emails, we have been to doctors that TOOK the insurance. Now that it’s time to pay for this month, they say we never had a plan. Never. We literally disappeared in the system like we never existed.