Broadvoice

The advent of AI and automation is transforming contact centers, empowering agents to handle more meaningful, less repetitive tasks. Check out these 10 tips for how to improve retention in your contact center. hubs.ly/Q03f8TP20

Big news! The Broadvoice Partner Portal just got an upgrade. We’ve added new tools to help you sell smarter: ✅ Deal Registration for CCaaS 📊 Pipeline View 📂 Enhanced Content Hub 📅 New Events Calendar Watch the demo and re-register to access: hubs.ly/Q03d7GS90.

We're excited to announce that two of our CX solutions, GoContact and b-hive, have received 2025 Remote Work Leadership Awards from TMCnet! We’re proud to lead the way in shaping the future of flexible work! Read more: hubs.ly/Q03dp6Xn0.

🎰 We’re on the ground at #ChannelPartnersExpo in #LasVegas this week! Are you here this week, too? Let’s connect! Our CX experts are booking 1:1 meetings to walk you through where we’re going at Broadvoice | GoContact. 🗓️ Want in? Click here: hubs.ly/Q03d6LFB0.

Big news! 🎉 Our b-hive UCaaS platform was named a 2025 INTERNET TELEPHONY Product of the Year! This award recognizes the best-of-the-best in IP communications, and we’re honored to be among them. Read more about this exciting win here: hubs.ly/Q03cRcwv0.

Channel Partners is just one week away! 🎉 Make the most of your time in Vegas—schedule a meeting with our team now or reach out to your Channel Manager for Happy Hour details: hubs.ly/Q03c9Ct80. See you soon! 👋

Need a break between sessions at Channel Partners? We’ve got you covered. ☕ And when you’re feeling recharged, join our CX workshops, talk with an expert, or connect 1:1 with our team to learn what’s new. Get the details here: hubs.ly/Q03bY_Kt0.

Your agents are the backbone of your contact center. But are they equipped with the right tools to truly thrive? Join us on March 18 at 2:00 p.m. ET for a session on optimizing agent performance. Contact center leaders won’t want to skip this one! hubs.ly/Q03bK0s_0

Exciting news 🎉 Broadvoice has been awarded a Silver Stevie for Best Customer Satisfaction Strategy! We’re honored to be recognized for putting our customers first—every step of the way. Read more here: hubs.ly/Q03bB2-f0.

The difference between good and great customer care lies in execution. Simply answering customer inquiries is no longer enough. So, how can your contact center not only keep up but get ahead? We've got 12 tactics laid out for you 👇 hubs.ly/Q03bcH3j0

While you're at Channel Partners later this month, don't forget you can take a beat and relax in our CX Lounge ☕️ Get the details here: hubs.ly/Q03bcH2l0.

Join us for an exclusive Happy Hour at Yardbird on Tuesday night! This is your chance to relax, network with industry peers, and toast to the future of communications. Want in? Reach out to your Channel Manager for the details! #CPExpo

News alert 📰🚨 We've partnered with TPG Inc., a leading provider of CX analysis services and solutions, to bring Anna®, their AI-powered post-call and chat quality assurance tool, to our Broadvoice | GoContact platform. Read more here: hubs.ly/Q039HL3x0.

Delivering great customer experiences while managing costs and retaining top talent requires more than just hard work. Check out what data you should be tracking 👇 hubs.ly/Q0393JtV0

Your agents are the voice of your company—are you setting them up for success? 🎙️💡 Join us for a webinar packed with bite-sized strategies to help your contact center thrive. Register now and give your agents the tools they need to succeed: hubs.ly/Q0393W3M0.

The countdown is on—just 21 days until Channel Partners! 📆 Want the inside scoop on what's new with Broadvoice | GoContact? Lock in a 1:1 with our team and let’s talk CX. Schedule your time now: hubs.ly/Q0393R_60.

Your agents are the face (and voice) of your company. So, how are you setting them up for success in a world of rising customer expectations and increasing workloads? Join us for a webinar on optimizing your agent performance! Register here: hubs.ly/Q038cFvj0.

Channel Partners is a month away and we’re busy getting the CX Lounge ready for you! And after you recharge, join our CX workshops, talk with a contact center expert, or connect 1:1 with our team to learn what’s new with us. Register here: hubs.ly/Q038c1jv0.

📣 New Feature Alert 📣 Post-Call #AI is equipped with sentiment analysis, call summaries, and transcriptions — helping your contact center teams turn insight into action to drive higher #CSAT. Read more about the release here: hubs.ly/Q038bXZx0.

Human in the Loop (HITL). What's that, you ask? We're breaking it down for you in this blog. And we're giving you all the reasons it's vital for your contact center. Check it out ⬇️ hubs.ly/Q0381p7x0