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Dear IRCTC,
When the entire ticket booking, cancellation, and refund process is 100% online and automated,
which “clerk” is working for whom ₹60 clerkage is being charged per passenger?
Please clearly explain what service is being provided for this deduction.
Transparency is expected from a digital platform.
@AshwiniVaishnaw
@RailMinIndia
IRCTC@IRCTCofficial
@khuchrep Dear Customer, As per Indian Railway rules in case of waitlisted/RAC ticket clerkage charges Rs. 60/- per passenger is levied Please follow the given link: contents.irctc.co.in/en/Refundrule2…
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