Ask Infusionsoft

@meyer_crf Hi Meyer, We are sorry to hear that you had a poor experience. Sending you a DM to see how we can help!

@AskInfusionsoft @KeapGrowing horrible service

@TalkDuringMovie Hi Jason. We're sorry for the extended wait times. Like many businesses, we're experiencing staffing shortages. We recommend using chat support for shorter wait times.

Hey @AskInfusionsoft having a hard time finding help? Been on hold for over 30 minutes. Horrible

@tweetsmcge Hello Joseph, I apologize for the long wait times and poor experience. It appears I am unable to message you. I responded to another tweet of yours directed at our other handle, but you can direct message either account for assistance. Thank you.

@KeapGrowing I've now been on hold 39 minutes trying to get in touch with a real human being that won't disconnect me when we're talking through a challenge.

@AskInfusionsoft I proved an issue with your software to chat rep "Zack." He promptly disconnected our chat, never offering a solution or admitting that the error I had proven was an error. Now I'm on hold to get someone on the phone. Such fun.

@tweetsmcge Hello Joseph. I'm sorry to hear that. It looks like I am unable to send you a direct message. Please feel free to message me so that I can assist and look further into your chat experience. Thank you.

@Girvi2 Hello V. We did have a Known Issue that was causing Landing Pages that contained Checkboxes, Dropdowns, or Listboxes to be unable to publish. The issue was resolved a little earlier today. Sending you a direct message to check in. Thank you.

@AskInfusionsoft we have been having troubles with creating and publishing landing pages since yesterday. Is there a known issue with them? Thanks!

@TheAndyMichaels Hello Andy. A known issue was discovered and resolved yesterday that impacted some API usage and Login functions. I'm sending you a direct message to check in and make sure that things are back to normal on your end. We apologize for the disruption.

@AskInfusionsoft Is there a known issue with the API, and if so, any ETA for a fix? iMember360 seems to be unable to communicate.

@marksorens Hello Mark. This was that has since been resolved. Thank you for your patience.

@AskInfusionsoft I’m getting a 429 error when I try to auth my app to use the rest API. The connection was previously working fine. Is there an outage?

@PatBlackstaffe Yes! Patti, we are sending you a direct message now to assist. :)

@AskInfusionsoft is there someone available to help me?

@momsforshade Keap is taking appropriate actions regarding violations of its Terms of Service and Acceptable Use Policy.

@ArianaDMichaels @dotjenna @AskInfusionsoft Done

@LondonResiProp Hello. We are not having server problems. If you sent us your app id please We will make the team aware.

@AskInfusionsoft Are you experiencing server problems as I am getting error messages ‘while loading content’

@DaveCookUK @Infusionsoft @APIInfusionsoft Hello Dave. We are sorry to hear you are having difficulties setting up an integration. Please send us a message and we can assist you and point you in the right direction for assistance. twitter.com/messages/compo…

@Infusionsoft @AskInfusionsoft @APIInfusionsoft I'm trying to develop an integration for your platform but I'm experiencing errors every step of the way, with account creation, payment, authentication. I've been in touch through multiple channels but I'm yet to receive a reply.

@DaveCookUK Hello Dave. Are you still needing help with setup your developer account and sandbox? Please send us a message and we can assist right away! twitter.com/messages/compo…

@AskInfusionsoft Would you be able to help with my question above? I'm having difficulty registering for a sandbox subscription.

@APIInfusionsoft Can you help me with getting a developer account up and running, please?

@venussmileygal @Infusionsoft @KeapGrowing Hello! We are sorry that you and your applications were impacted by these 502 errors. They have since been resolved. knownissues.infusionsoft.com/recentFixes Thank you for your time.

@Infusionsoft is down? @AskInfusionsoft @KeapGrowing

@laurenmcdgogogo We are sorry to hear that you were impacted by these 502 errors. They have since been resolved. knownissues.infusionsoft.com/recentFixes

@lywyn @gmail Hello Darren. We are sorry to hear you are getting spam. Please report this to email abuse: abuse@keap.com

@lywyn @gmail Hello Darren. We are sorry to hear you are getting spam. Please report this to email abuse: abuse@keap.com

@bobhiler We apologize for this interruption and appreciate your patience while we work to resolve this right away. #2197921" target="_blank" rel="nofollow noopener">knownissues.infusionsoft.com/#2197921

@AskInfusionsoft Is Infusionsoft down? My shard (kw885) doesn't let me log in.

@AmeliaBourdeau Hello Amelia. We are sorry to hear you are getting Spam submissions from your Infusionsoft form. Here are a few helpful resources. help.infusionsoft.com/help/spam-bots & help.infusionsoft.com/help/web-form-… Please send us a message, if you need more help. Thank you. twitter.com/messages/compo…

@AskInfusionsoft hello, I am getting terrible amounts of Spam on my infusionsoft form signup on my website landing page. How do I stop it? It is terrible and constant especially relative to Hubspot

@laurenmcdgogogo @KeapGrowing I am sorry to hear this was your experience. Please send us a message with your account info so we can locate the interaction as well as your best contact info so we can be in touch to assist. Thank you. twitter.com/messages/compo…

@ASL_Hoogers Thank you, Allyson. You can turn the pop-ups off via the Tasks in the contact record or from the Campaign where they are being created. I shared feedback with our product team about incorporating a simpler method to accomplish this as well.

@AskInfusionsoft I have already contacted your team about this multiple times and they say there is nothing they can do.

@AskInfusionsoft - please get rid of your popups for tasks. I've made so many requests. I know when it's time to call my tasks, and the popups interrupt screen shares. A more annoying message pops up every time a pop up is blocked using my own settings. Please stop the pop ups.