Dorothy Perkins Customer Service

We are busier than usual so please check our FAQs: bit.ly/36NAeqZ If you still need help, ping us a DM with your full name, order number, email address, Post Code.

@CeriJones152 I am sorry to hear that you are having trouble with logging a return, please send over DM with your order number and email address and also send a screenshot of the error message you are receiving, I can check this for you right away. - Stacie

@Ask_DP I’ve tried to start a return online last night and this morning but the page won’t load, what can I do to sort this please?

@Pixiegailey Hi there, You have 28 days from the date you received your order to make any returns. For more info please dm us so we can assist you further. - Humera

Hi @Ask_DP - how long do I have to return items purchased online? There is conflicting information on your site, thanks

@AlieByron81737 Hi there, I'm sorry to hear about this. Can you please send over a message over a DM with your order number so I can look into this for you? Speak soon, -Catherine G

@Ask_DP STILL WAITING FOR REFUND. SENT ITEMS BACK TO D/P 24/03/23. NOTHING....... PLEASE SORT YOUR NON EXISTENT CUSTOMER CARE.

@SRDBlue02 Hi there, I'm sorry to hear about this. Please send us a DM with your order number, email address and the picture of the fault so I can assist you further. - Aubrey

@Ask_DP not sure where my tweet has gone to complain about the quality of the boots I have been wearing but only bought recently…

@lelcampbell7 Hey Laura, please send over a DM with your order number and email address so I can look into this for you. - Ansa

@AustinHollie Hey Hollie, thanks for getting in touch and I'm sorry you've received a faulty item. Please can you send me a DM with your order number and some pictures of the faults so I can help get this resolved for you? - Beth

Will not be using @Ask_DP every again faulty item yes out of return time but is faulty very unhappy

@NataliePonders Hi there, I do apologize to hear about that. Kindly DM me with your main concern and main query so that I can assist you further. - Angelica L.

@Ask_DP Hi I sent a parcel back to you via Hermes 27/2 I sent some to H&M and ASOS the same day. The refunds on those have already been acknowledged but not heard from you guys so was a little concerned

@PriyaN52805241 sorry to be a pain, if you could contact via DM Ill have this looked into closer for you - Camille

@Ask_DP I have and i have sent you a screenshot.

@Ask_DP I bought my boots through the app yesterday and it wouldn’t let me add the 10% app discount - in fact it doesn’t work on anything considering it says it can be used on EVERYTHING?!

@PriyaN52805241 Please get in touch via DM and I will look further into this for you Priya - Camille

@Ask_DP @SRDBlue02 You are right, i cant even use my gift voucher either as it like no codes are working

@PriyaN52805241 Hi Priya, I am sorry to hear about this. Could you please send me a direct message so I can advise you further with this? Thank you. -April Jane B

@Ask_DP hi help please? Code not working

@Nai_M234 Thanks for confirming that for me. But you must DM us so I can further check and advise you about your refund. Speak soon.

@Nai_M234 Thank for bringing this to my attention. To make things right, could you DM us so will be able to advise you further about your issue for your order. Speak soon.

Hello @basicallychlo , I'm sorry to know the issue however to cater your concerns in the most efficient way possible, we humbly ask you to hit us a private message. - Christian L.

@Ask_DP Is anyone able to update me? I've had no further messages from you

@Ask_DP I've been attempting to place an order this evening using PayPal. I've got a pending transaction showing in my bank account however I was not able to fully process my order?! Please can someone help me with this!!!

@teeleaf19 Hi Tia, I am sorry to hear that you have an issue with your order. For me to look into this for you, Could you please confirm your email address and full delivery address. - Zakiya

@Ask_DP You've seem to take the money out of my bank (its on hold,paid with paypal) but sent me back to the page because i forgot to add my birthday. now i dont want to purchase again incase you take that out too. now i dont know if ive ordered or not

@sudonkin Which country are you ordering from? - Laura

@sudonkin Hi Susan, If you DM me your order number I can advise on the correct returns charges for you. - Laura

@chrisrob051 can you pop us a DM please so we can advise further - Luke

@Ask_DP Hi order number QUK103360431, ordered longline single breasted boyfriend coat, I’ve received a pair of black shoes! Obviously I’m returning and do hope u will be refunding the postage also. Christine Roberts

@Ask_DP ordered a coat from yourselves, received a random pair of shoes, I do hope you are also refunding me the postage 🤷‍♀️

@chrisrob051 Hi there Please can you drop us a private message and I'll get this looked into for you. Thank you. - Johnalfred

@Ask_DP Seems this may be because you don’t follow me or have blocked me! According to Google, is there any other way to contact your customer services