The CX Lead

Learn why customer service knowledge management (CSKM) is key to customer service, with real-world insights and actionable tips for a CSKM strategy that will empower your team, delight your customers and improve your company's bottom line! 🚀 >> loom.ly/UlhNPJE

The addictive nature of social media and the negative toll it takes on our mental health isn’t exactly a new concept. But at what point does that become a CX problem to solve? Learn more! >> loom.ly/soxbZRM #CXLead #CX #CustomerExperience #Lawsuit #SocialMedia

@ECM_marketeer @CXCreator @gregkihlstrom If you aren’t on the waitlist yet, what the actual heck are you waiting for? Get your name on that list already! 👉 loom.ly/ipb2fLM #CXLead #CustomerExperience #CXCommunity

The top names in CX are helping us shape our community for CX leaders. If you're on the waitlist, get ready to chat with experts, coaches and mentors including @ECM_marketeer, @CXCreator, Michael Barnes, and @gregkihlstrom among others. 👉 loom.ly/ipb2fLM

Emotional branding is a powerful strategy to help your audience relate to your SaaS company on a deep, sentimental level. 💙 Learn how to boost your SaaS brand by fostering a more emotional connection with your customers. 💡 >> loom.ly/B8NRx2g

Learn to set your SaaS brand apart with this step-by-step process for creating a powerful slogan that enhances your brand's value and supports its CX. 💡 Because the importance of crafting a meaningful brand slogan is as important as ever. 👇 >> loom.ly/16GHuIQ

There’s still time to sign up for early access, so head over to the website and get your name on this list! 👉 loom.ly/ipb2fLM #theCXLead #CustomerExperience #CXCommunity

The founding members of our community for CX Leaders in SaaS will get a number of exclusive benefits, including a limited edition Founders badge, a healthy discount and direct access to our bench of CX Experts. 👉 loom.ly/ipb2fLM

Omnichannel customer experience can unlock incredible value for your SaaS company by improving CSAT, increasing CLV, and streamlining your operations. Here’s how SaaS brands should think about getting started. >> loom.ly/Rzrfs1w #CXLead #CX #CustomerExperience

With over 70,000 dedicated LinkedIn followers and clients ranging from FedEx to McDonald's to AT&T, Dennis Wakabayashi's influence in the CX realm is wide, varied and undeniable. 👀 Check out Dennis' Interview! 👇 >> loom.ly/wv5e4mk #TheCXLead #CustomerExperience

So we’re gathering a small universe of cool people so you can build your network, get insights from CX experts, access peer support, but most importantly, take time to laugh at the absurdities of our role. Interested? Sign up for early access! 👉 loom.ly/ipb2fLM

Why? Easy. Because delivering exceptional customer experiences is a complex process. We need to get buy-in from other teams, secure budget from leadership, and make sense of a hot mess of data. Not to mention the imposter syndrome we deal with along the way.

We’re doing something new & exciting—we’re launching a community for CX leaders like you!

With over 25 years in the IT analyst industry, Michael Barnes has been following the CX space since its inception. 🔥 Lear his insights! >> loom.ly/AR7os6M #CXLead #CustomerExperience #Interview

In this article, I’ll walk you through seven of the key performance indicators that are impacted by AI customer service tools. 🤖 >> loom.ly/J5T1Vxw #CXLead #AI #CustomerService #KPI

In this interview, Melissa Henley shares her insights on the common CX challenges SaaS companies face, the roles AI will play in customer interactions, and why the best CX philosophy is summed up in a song by The Beatles! >> loom.ly/5IZfHg8 #CXLead #CustomerExperience

From the perspective of a CX leader, we can see obvious benefits to adopting AI tech. 🤖 There are substantial cost savings and quicker solutions to complex problems — but is it really worth giving the boot to an entire department? 🤔 Learn More Here! >> loom.ly/R4tWUSk

The online/offline gap is the biggest challenge facing retailers today. 🤕 Learn how to tailor your SaaS solutions to retailers by making omnichannel features a priority. ✅ >> loom.ly/AEKF5tk #CXLead #CustomerExperience #OmniChannel #SaaS

These seven big brands' obsessions with customers is a key reason why they're so famous in the first place. Here's how a relentless focus on customers has set them apart. ✅ >> loom.ly/l7R3JPQ #CXLead #CustomerExperience #CustomerCentric #Marketing

Phygital experiences merge the best features of physical space and digital innovation. 🚀 Join us as we examine how brands are transforming this space, and with what impact. 💡 >> loom.ly/ZRwHG1k #CXLead #CustomerExperience #Phygital #DigitalInnovation