didelectrical

@petercosgrove Thank you for your feedback and apologies for the wait time here, Peter. We understand a technician is being arranged to call out to your address. Rest assured a member of the team will reach out shortly with an update on this for you!

@DIDElectrical When your customer service waiting time is longer than it is to run the marathon, you need to look at it! Please. Still holding....

@ShellF1981 Apologies Michelle, Twitter is not monitored as a customer service channel. Please email your query to help@did.ie and someone will get back to you as soon as possible.

@DIDElectrical you would better contact me I'm trying to contact you 5 days phone & msg my washing machine less than 5 months old isn't working. I'm going to go further if u don't contact me today .

@ciarab134 Apologies Ciara, Twitter is not monitored as a customer service channel. Please email your query to help@did.ie and someone will get back to you as soon as possible.

@DIDElectrical Absolute disgrace of a company. Appliance Damaged my kitchen and still have not had a response when reported to DID.. passing the book from one to the other..

@PhilipElli88738 Apologies Philip, Twitter is not monitored as a customer service channel. Please email your query to help@did.ie and someone will get back to you as soon as possible.

@DIDElectrical on hold yesterday for 30+ minutes, I purchased from DID as I wanted to deal with with an Irish company but it's over a week and no delivery or confirmed delivery day, and customer service that doesn't reply to emails and leave you on hold for a long time.🤬

@RossCadwell Apologies Ross, Twitter is not monitored as a customer service channel. Please email your query to help@did.ie and someone will get back to you as soon as possible.

@DIDElectrical up their with Eir on customer service, you might as well take the number off the website as no one answers the phone

@LauraMurraay Apologies Laura, Twitter is not monitored as a customer service channel. Please email your query to help@did.ie and someone will get back to you as soon as possible.

@DIDElectrical waiting almost 40 minutes to speak to someone about my order 😭🫣

@MickeyHarleyChi Hi Mary, I'm sorry to hear you are having trouble getting in touch, could you please DM your order/warranty details and we'll get this resolved as soon as possible. Thanks, Ciara twitter.com/messages/compo…

@DIDElectrical Hey DID. I called one week ago for a service/repair on my clothes dryer which is under warranty. Heard nothing yet. Tried calling 3 times and with 10+ mins waiting time each time, I got cut off 3 times Any chance you can sort this out?

@ForTruth54 Hi, Could you please DM us with your order number so we can take a look at this for you please.

@DIDElectrical Shame on you waiting since agrreed time Wednesday for delivery Chap arrived this morning Wrong Cooker Refused & returned When do I get my paid for COOKER @DIDElectrical Fonthill

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Gifts and gadgets perfect for the entire family this Christmas 👏 @DIDElectrical #ad vipmagazine.ie/gifts-and-gadg…

@BenniJohnston Hi Benni, apologies for our delayed response, if you could please direct message me, I will look into this asap for you.

@DIDElectrical excellent service from your Lucan store with an issue I was having with a scooter. Polite, efficient and just over all excellent service. 5 stars.

@Sam95185911 Hi Sam, Could you please DM us with your contact number?

@shivy_c35 Hi Siobhan, I am sorry to hear about this. Could you kindly DM me with your order number and I will investigate this immediately for you?

@Dickobramble Hi there, I am sorry to hear about your experience. Could you please DM us so we can further investigate for you?

@DIDElectrical AVOID DID ELECTRICAL WORST CUSTOMER SERVICE YOU PAY FOR ITEMS ON LINE AND THEY DONT DELIVER THEM

@Dickobramble Hi there, could you please DM me with your order number and I can look further into this for you. I am sorry for this delay.

@antoinettedunle Hi Antoinette, I am sorry to hear about this. Could you kindly DM me with your order number and I will investigate this right away for you,

@DIDElectrical what do I actually need to do get through to you to sort an order that was supposed to be delivered Monday gone?!!!! I've emailed , left a voicemail, rang (the line rings a few times and cuts off, every time). ZERO response. ZERO.

@antoinettedunle Hi Antoinette, I am sorry about this. Could you please DM me your order number and I will investigate this for you now, Thank you

@ursulanis Thank you for bringing this to our attention. We are sorry to hear you experienced this.  Can you please DM us your details and we will look into this matter further. twitter.com/messages/compo…

Shopping @DIDElectrical Navan earlier with my 2 year old daughter who I'm raising with Irish. A staff member overheard us and asked if my daughter was talking Irish. I explained that we're raising her with Irish and she then went on to tell me how much she hates Irish... #insult

@Norodox Hi Noel, I am really sorry to hear this. Could you please send me your order number via DM and I will make sure this is investigated. Thank you- DID Electrical