Flora Fyles

@LNRailway this is still ongoing, although today the announcement was before we left EUS. The guard never says anything, it's very confusing.

@LNRailway there is something wrong with the announcements on the 17:19 eus-nmp. Every day, at Watford Junction, there's an auto announcement saying the calling pattern of the service has changed (and it never has). This has been going on for weeks, can it be looked into please?

@LNRailway there's a 2 hour gap between trains from Northampton to Rugby, are there replacement buses?

@LNRailway At Northampton, being told that nothing is going to Birmingham?

📣 #LNRCleared - Signal issue Coventry - Rugby. 🟢 The issue is now cleared, however due to drivers and services out of place, there will be residual delays as the line recovers.

@LNRailway Where? If I select 'my ticket has a barcode' I'm only given the option to upload an image. And none of the none barcode options apply. This is a Flexi season ticket.

@FloraFyles Hi Flora, I will pass on your feedback to the relevant team however, the no-screenshot function is in place to stop fraud on tickets. You can use your season ticket number when claiming delay repay, the form shows you where to find this. - Aneesha

@LNRailway still can't take screenshots of season tickets in the app. This has been going on for months. Seems like it's a deliberate attempt to stop people claiming delays repay

@LNRailway Apparently the points are broken again? Is any alternative being arranged for people needing to get north from Milton Keynes?

@FloraFyles I do apologise, there is still some residual delays from the points failure earlier. ^GST

@LNRailway is there any update on what's going on MKC to NMP? Was on the 22:35, got kicked off and moved to the 23:17, have been sat on that for 15 mins with no movement

@LNRailway it's been months and it's still not possible to take screenshots of season tickets in the app. How are we supposed to claim delays repay?

@LNRailway Great, thanks 🙂

@FloraFyles Hi Flora, on my system this service is scheduled as 8 carriages :) -Leah

@LNRailway good morning, are you able to confirm how many coaches the 10:48 NMP to EUS has today please?

@LNRailway Thanks 🙂

@FloraFyles Hi there Flora, I will raise this again to the team, apologies. -Ben

@LNRailway Good morning - just reporting again that the app doesn't allow you to take screenshots of season tickets, making it very difficult to claim delay repay. Please can this be fixed

@LNRailway Thanks 🙂

@FloraFyles Hi Flora, I'm sorry to hear that you are still experiencing difficulty. I'll re-flag this to the relevant team to look into. -James

@LNRailway it's still not possible to take screenshots of Flexi season tickets on your app - please can this be reported, it makes it very difficult to claim delay repay

@LNRailway is there an issue on the eus-bhm line? On the 1923 eus-bhm and it's crawling along with no explanation

@LNRailway some additional announcements at NMP would be much appreciated - train arrived at platform 2, the platform board said it was to Birmingham, but signs on the train said it was to Euston. No announcement to clarify before it left (it was the 7:18 to EUS)

@LNRailway Great, thanks. I'll try that for now

@FloraFyles Hello, I do apologise about this. I will flag this to the correct department. Are you able to take a photo with another device at the moment? ^GST

@LNRailway hi, your app won't let me take screenshots of my train ticket (Flexi season ticket). How am I supposed to claim delay repay?

@LNRailway do you have any information about the 7:30 NMP to EUS - usual arrival time at EUS is 8:20, but this morning it has been retimed and arrives at 8:29, is there a reason for this?