General HelpHub (@GeneralHelpHub) - Twitter 프로필

Hello @DontWorryWho__, we are deeply sorry for making you feel that way, it was never our intention but we would like to closely look at the issue raised. Please follow back and DM your order number and phone number we connect you with an agent who can assist. Thank you

🇵🇸❤️@DontWorryWho__

@Matalan Could you dm so I can send you the requested info as it's not letting me dm u

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General HelpHub@GeneralHelpHub·5d

Hi there, apologies for the inconvenience caused. Kindly follow back so we can assist you further via DM. Thank you!”

NadLique68@nadlique68

@Matalan You updated the dimensions almost instantly but the item is still online being allowed to proceed to checkout. Why? I did an order for this item and you cancalled it. After contacting. I was told it’s due to no stock but it’s still online.Can you locate the item and send please

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General HelpHub@GeneralHelpHub·5d

Hello @DontWorryWho__, we are deeply sorry for making you feel that way, it was never our intention but we would like to closely look at the issue raised. Please follow back and DM your order number and phone number we connect you with an agent who can assist. Thank you

🇵🇸❤️@DontWorryWho__

Hi @Matalan I have been trying to return an item online for ages because it says item can't be returned in store. I have checked every section of the returns site but can't seem to see anything on how to return homemaker items

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General HelpHub@GeneralHelpHub·5d

@DontWorryWho__ Hello @DontWorryWho__, we are deeply sorry for making you feel that way, it was never our intention but we would like to closely look at the issue raised. Please follow back and DM your order number and phone number we connect you with an agent who can assist. Thank you

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🇵🇸❤️@DontWorryWho__·5d

Hi @Matalan I have been trying to return an item online for ages because it says item can't be returned in store. I have checked every section of the returns site but can't seem to see anything on how to return homemaker items

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General HelpHub@GeneralHelpHub·5d

Hi there, apologies for the inconvenience caused. Kindly follow back so we can assist you further via DM. Thank you!”

Holly Baker@hols_elton

@Matalan absolutely awful customer service!! Ordered two cushions online showing on @_evride1ivery as out for delivery since 13th March. Extremely frustrating poor customer service communications can only offer me a refund unable to send out replacement items

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General HelpHub@GeneralHelpHub·16 Mar

Hi there, apologies for the inconvenience caused. Kindly follow back so we can assist you further via DM. Thank you!”

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General HelpHub@GeneralHelpHub·16 Mar

@MeltzerPredicts Hi there, apologies for the inconvenience caused. Kindly follow back so we can assist you further via DM. Thank you!” If you want it more

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Phil McCrutch@MeltzerPredicts·16 Mar

Still nothing from @Matalan !

Phil McCrutch@MeltzerPredicts

Order number is 742276716

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General HelpHub@GeneralHelpHub·14 Mar

Hello Charlotte, we are deeply sorry for making you feel that way, it was never our intention but we would like to closely look at the issue raised. Please follow back and DM your order number, tracking number and phone number we connect you with an agent who can assist. Thanks

Charlotte ⭐️@xCharSeamanx

@Matalan please can you help me. Order was supposed to be delivered yesterday. Tried tracking and it says the number doesn’t exist and the tracking page fails to load.

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General HelpHub@GeneralHelpHub·14 Mar

@xCharSeamanx Hello Charlotte, we are deeply sorry for making you feel that way, it was never our intention but we would like to closely look at the issue raised. Please follow back and DM your order number, tracking number and phone number we connect you with an agent who can assist. Thanks

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Charlotte ⭐️@xCharSeamanx·14 Mar

@Matalan please can you help me. Order was supposed to be delivered yesterday. Tried tracking and it says the number doesn’t exist and the tracking page fails to load.

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General HelpHub@GeneralHelpHub·11 Mar

@Shannon_WalkerX Hello Shannon, we are deeply sorry for making you feel that way, it was never our intention but we would like to closely look at the issue raised. Please follow back and DM your order number and phone number we connect you with an agent who can assist. Thank you

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General HelpHub@GeneralHelpHub·11 Mar

Hi there, apologies for the inconvenience caused. Kindly follow back so we can assist you further via DM. Thank you!”

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General HelpHub@GeneralHelpHub·4 Mar

@BoothBev93425 Hi there, apologies for the inconvenience caused. Kindly follow back so we can assist you further via DM. Thank you!”

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Bev Booth@BoothBev93425·4 Mar

@Matalan It won't let me send it.

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Bev Booth@BoothBev93425·4 Mar

@Matalan you email me constantly to leave a review bug the link never works 😡

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General HelpHub@GeneralHelpHub·2 Mar

Hello Sindysees, we are deeply sorry for making you feel that way, it was never our intention but we would like to closely look at the issue raised. Please follow back and DM your order number and phone number we connect you with an agent who can assist. Thank you

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General HelpHub@GeneralHelpHub·2 Mar

@sindysees14804 Hello Sindysees, we are deeply sorry for making you feel that way, it was never our intention but we would like to closely look at the issue raised. Please follow back and DM your order number and phone number we connect you with an agent who can assist. Thank you

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General HelpHub@GeneralHelpHub·2 Mar

Hello @jemschofield, we are deeply sorry for making you feel that way, it was never our intention but we would like to closely look at the issue raised. Please follow back and DM your order number and phone number we connect you with an agent who can assist. Thank you

Jemma Percy@jemschofield

@Matalan brand new coat purchased in November. Washed it last week following instructions and the outer material is now thin and ripping. £60 down the drain and you don’t sell the coat anymore. Consumer Rights means I should be able to return but I have zero faith.

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General HelpHub@GeneralHelpHub·2 Mar

@jemschofield Hello @jemschofield, we are deeply sorry for making you feel that way, it was never our intention but we would like to closely look at the issue raised. Please follow back and DM your order number and phone number we connect you with an agent who can assist. Thank you

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Jemma Percy@jemschofield·2 Mar

@Matalan brand new coat purchased in November. Washed it last week following instructions and the outer material is now thin and ripping. £60 down the drain and you don’t sell the coat anymore. Consumer Rights means I should be able to return but I have zero faith.

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General HelpHub@GeneralHelpHub·26 Şub

Hello @itslisaj1, we are deeply sorry for making you feel that way, it was never our intention but we would like to closely look at the issue raised. Please follow back and DM your order number and phone number we connect you with an agent who can assist. Thank you

It's Lisa J@itslisaj1

@Matalan can I return an online order delivered to me to a store? I don’t have a receipt in the bag, do I use the order email?

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General HelpHub@GeneralHelpHub·18 Şub

Hi there, apologies for the inconvenience caused. Kindly follow back so we can assist you further via DM. Thank you!”

Silent Slipper@SilentSlipper

@Matalan As I can’t get in Touch with customer services or an easy access on email from your website (😵‍💫), what’s the actual size of this product? In fact, the majority of your products! 😮‍💨 matalan.co.uk/home-accessori…

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General HelpHub@GeneralHelpHub·18 Şub

@SilentSlipper Hi there, apologies for the inconvenience caused. Kindly follow back so we can assist you further via DM. Thank you!”

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Silent Slipper@SilentSlipper·18 Şub

@Matalan As I can’t get in Touch with customer services or an easy access on email from your website (😵‍💫), what’s the actual size of this product? In fact, the majority of your products! 😮‍💨 matalan.co.uk/home-accessori…

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General HelpHub@GeneralHelpHub·3 Şub

@lucemiles_ Hello Louis, thank you for reaching out kindly follow back and DM your order number and email address we would like to assist you

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louu🌻@lucemiles_·3 Şub

@Matalan hi I’ve just placed an order but realised I’ve sent it to the wrong address. I’ve got next day delivery on it, can I change the delivery address/cancel order please

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