Global Study Reveals Resounding Need for Human Touch in Today’s Digital First World: More digital and automat... bit.ly/2f9zxfw
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KANA Software
6.2K posts
KANA Software
@KANASoftware
KANA understands the value of great customer service experiences. We help create differentiated and personalized customer experiences that count.
Santa Clara, CA 가입일 Mart 2009
1.2K 팔로잉1.9K 팔로워
Verint Speakers: Humanizing Customer Engagement in a Digital World: CRM Xchange Virtual Conference
November 3... bit.ly/2fnI6r3
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Five Steps to Transform Data into Actionable Intelligence: One complaint we hear often in the age of Big Data... bit.ly/2ec7xHX
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Amplify Your Workforce Optimization Strategy: Have you filled a prescription at a pharmacy or through mail-or... bit.ly/2eOwpqw
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Customer Experience Quality: Measuring Effectiveness, Ease and Emotion: October 27th CXPA Webinar with Forres... bit.ly/2eyFaZn
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Cultivating Leadership Support for Customer Experience: 5 Ways: Executive boards and senior leadership teams ... tinyurl.com/zng5mpe
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When Seconds Count and Accuracy Matters: In a high-volume contact center, shaving a few seconds off of averag... bit.ly/2ex6MJg
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Upcoming UK and U.S. Events Put Spotlight on Citizens and Customers: As we swing into the autumn/fall in the ... bit.ly/2etyM0q
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Modernized Contact Centers Can Help Citizen Engagement—Part Two: Not surprisingly, governments today are chal... bit.ly/2eCHize
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How to Design and Build a Great Survey: 10 Lessons Learned from Voice of the Customer Trenches: Never before ... bit.ly/2eaBwj8
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Modernized Contact Centers Can Help Citizen Engagement: Governments around the world are increasingly realizi... bit.ly/2esHi3G
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Highlights from Customer Engagement LIVE! Part Two: As you may have read in part one of this blog series, one... bit.ly/2dytvKc
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3 Things You Didn’t Know About Customer Experience: As we celebrate CX Day and National Customer Service Week... bit.ly/2dtZhoq
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Customers First, Employees Always—Celebrating National Customer Service Week: We have been hearing a lot abou... bit.ly/2dGkzwJ
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Verint Speakers: Customer Loyalty and Cyber Threats Take Center Stage Worldwide: CRM Magazine Roundtable
Octo... bit.ly/2dLEyz6
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Knowledge Management: How Getting Your Employees to Become in the Know Helps Your Business: Improving custome... bit.ly/2dCtwat
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Employees: The Key to Successful Branch Transformation: Some of today’s financial institutions are changing f... bit.ly/2d3YehX
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Measuring Loyalty: The Insider’s Guide to Customer Experience: When people think about measuring customer sat... bit.ly/2dwEyln
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Highlights from Customer Engagement LIVE! Part One: Earlier this week Verint took part in the Customer Respon... bit.ly/2cOYNMv
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Drive Employee Engagement by Fostering Trust in the Workplace: Trust is an under-rated value in many organiza... bit.ly/2cVTnK3
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