lenskart

@SahnajhS Hi Varsha, we attempted to call you on your registered number ******729; however, this number is not reachable. Kindly share an alternate contact number with us via DM. Thanks - Narinder

@Lenskart_com Order number 1332405897 please help me Mera order wrong item received huaa hai please help me please refund my money

@just_1892 Hi there, we are really sorry for the issues you have highlighted to us. Be assured, we are here to ensure our customers are provided with the best assistance. Kindly share your order/contact details with us on DM for better assistance. Thanks-Suraj. twitter.com/messages/compo…

Many users say frames break or lenses come out quickly. Some report scratches within months. Quality not matching price. Customer Service Problems. Issues: No proper support Hard to contact real person Delayed or no response. @Lenskart_com @peyushbansal

@MungraNency Hi Nancy, we’re really sorry to hear about your experience and the concerns you’ve raised regarding product quality and support. To assist you better, kindly share your order ID or registered mobile number via DM.-Thanks, Prachi twitter.com/messages/compo…

Many users say frames break or lenses come out quickly. Some report scratches within months. Quality not matching price. Customer Service Problems. Issues: No proper support Hard to contact real person Delayed or no response. @Lenskart_com @peyushbansal

@Shivam_S724 Thank you for your valuable time over the call. As discussed, we have placed your new order today, and we will keep you posted on the progress. Thanks-Suraj. twitter.com/messages/compo…

Dear @Lenskart_com thankyou for providing a revolutionary product like Phonic glasses. Now I am facing the issue of charging within 6 Month, it's not getting charged above 20% and there is no option on app, clicking "Need Help" section . I hope you will resolve this issue,

@amolmanjare15 Hi Amol, we tried to connect with you but were not able to reach you. Please let us know your preferred time to connect with you. The refund was credited from our end on 11th March, and it will be reflected in your source account by 16th March. Thanks-Divya twitter.com/messages/compo…

Raised complaint for same, which is unresolved since 3 day. Sharing this experience publicly in the hope that @Lenskart_com grievance team finally looks into this properly and provides a fair resolution.#Lenskart #LenskartIndia #LenskartService #CustomerExperience

I have purchased lens, different number for both eyes, order through app, i received same contact lens number for both eyes, requested return, agent came & pickup order. now in app, it shows 1 lens pickup & other yet to pickup. Order Id : 1332565822 #Lenskcart_com

@kingOFthie9s Hi there, we are really sorry for the issue. Please be assured that we will help you. We will check the details and get in touch with you shortly. -Thanks, Vivek twitter.com/messages/compo…

@Lenskart_com Today also same thing happened. No item inside lenskart box . Is this a joke ?

@jishnuprasad444 Hi Jishnu, as per our discussion, the order has been delivered. For further assistance, a callback has been scheduled for tomorrow as per your request. Thanks, Shivang.

@Lenskart_com I cannot answer calls, please reply here only

#CustomerExperience #CustomerService @peyushbansal Very disappointing experience with @Lenskart_com. On 8 Mar I booked a home eye test and eyeglasses together because the product showed Next Day Delivery. Order #1333530660 is still “Running late”.

@ussainmustafa Hi Mustafa, we are really sorry for the issue. Please be assured that our team is already working on your concern under Case ID: 118392987. They will connect with you. -Thanks, Vivek twitter.com/messages/compo…

@Lenskart_com @jagograhakjago7 @GoI_MeitY @UCOBankOfficial

@KalavadiyaParth Hi Parth, thank you for giving your valuable time over the call. Your issue has been addressed, and we will share the update with you by 12th March. Thanks-Divya

@Lenskart_com Please contact me anytime from 6 Pm onwards.

Hi @Lenskart_com @peyushbansal, with due respect, your WhatsApp AI chat support is of no use. I am facing issues with order: 1332936362. It doesnt allow me to share my complaint, not understands the issue. Poor execution and bad customer service won't help you in long run!

@bsbhaihogaya We tried calling you, however we were unable to connect. Kindly share your preferred time between 10am to 6pm, so we can reach out to you again. Thanks - Kajal twitter.com/messages/compo…

@Lenskart_com Two days the order went out for delivery, no one called me or came to my door and then Marked as the delivery attempt failed. @Lenskart_com

I ordered lens cleaning liquid from @Lenskart_com, and from the past two days I am receiving otp msg stating that the order will be delivered today but no one came to my door or called me regarding the delivery and at night they just update the status as delivery failed.

@sundar2253 Thank you for your valuable time over the call. I really appreciate your patience. As discussed, we are coordinating with the store team and will keep you updated. -Thanks, Vivek twitter.com/messages/compo…

@Lenskart_com Whom you are giving 300 rupees. I don’t need yours cheaper brand price. I need back My old Titan frame, My old lens and refund of my payment.

@Lenskart_com The worst shop in the world. This my second issue. People are trying to connivence me for their mistake. Best story from them is Glass design will Be common so it will fix to frame which may proper fix or may not. 😜👌

@MukeshsharmaGKP Hi Mukesh, As discussed on call please share 3-4 images of the product where the defect is clearly visible so that we may assist you in a precise manner.-Thanks, Heena twitter.com/messages/compo…

@Lenskart_com @peyushbansal I bought premium Owndays Japan BLU+ lenses (Order # 1332656531), but received a completely defective fitting. The lenses are bulging out from the FRONT of the sleek metal frame due to wrong bezel setting.1/2

@adilmind Hi Adil, as discussed over the call, please visit the Lenskart store. The store team will assist you with the exchange. Store timings: 11 AM to 9 PM. -Thanks, Vivek twitter.com/messages/compo…

@Nar2012598 Hi Narendra, as the resolution has been shared, we are closing this thread for now. For any further assistance, please feel free to reach out. Please rate your experience through the survey link you will receive on WhatsApp. Thanks, Ambika.

@Lenskart_com Have not received any resolution yet

@Lenskart_com @peyushbansal Neither i get any call from delivery boy nor i refuse for it. What was my fault. Also neither i get the product nor anything please sort this out ASAP.

@NileshD17 Hi Nilesh, we sincerely apologize for the inconvenience caused due to the delay. To check the exact delivery update for your order, kindly share your Order ID or registered mobile number via DM.-Thanks, Prachi twitter.com/messages/compo…

@Lenskart_com I am extremely disappointed with my order experience. I placed an order for lens replacement on 1st March, with an expected delivery date of 7th March. Please let me know the exact time of delivery of frame.

@Saran5h Hi there, we are really sorry for the inconvenience caused to you regarding the breakage. Kindly connect with us via DM and share your Order ID or registered mobile number so that we can assist you further.-Thanks, Prachi

@Lenskart_com hi my specs just broke it was a frameless glass the hinge which connected the frame to lense just fell off

@abhishekk0686 Hi Abhishek, we apologise for the inconvenience caused to you, further we request you to kindly share your order ID/contact details via DM so that we may assist you in a precise manner.-Thanks, Heena twitter.com/messages/compo…

@Lenskart_com @lenskart239610 @peyushbansal @jagograhakjago

@Nar2012598 We request you to kindly use the amount to place a new order at your convenience. Should you require any further assistance, please feel free to reach out. We will be happy to help. Thanks - Swapnil (2/2) twitter.com/messages/compo…

@Nar2012598 Hi Narendra, we tried reaching out to you; however, the call went unanswered. Please be informed that the order has been cancelled, and the amount has been added to your Lenskart account as store credit. (1/2) twitter.com/messages/compo…