Lily Foriwaa

@asktelecelgh_ When I enter my password and my name it's tells me wrong,and I have tried everything but still I can't login

@LilyForiwaa Hello @LilyForiwaa, thank you for reaching out. I am glad to assist you. Kindly confirm if the issue is in relation to not receiving the OTP for assistance. Thank you. Josephine.

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@TelecelGhana If I were to be in Ghana I would have gone to your office, but here I am, I don't know what to do. Because I have money on my account I need to send

@LilyForiwaa Please confirm if the issue is in relation to the OTP with which you are being assisted on WhatsApp.

@TelecelGhana Telecel Ghana, I have been chatting with you people, send you everything you told to send, it's almost a month my problem has not been solved

@LilyForiwaa Hello @LilyForiwaa, thank you for bringing this to our attention. I’d love to assist get your issue resolved. Kindly send us a DM with the complaint and number for assistance. Thank you. Eunice

@TelecelGhana I don't know what you people want me to do again. I have been sending my number, Ghana card to you for a three weeks now. You keep on sending the same message. Please i am not in Ghana

@LilyForiwaa Hello @LilyForiwaa, I would like to assist you immediately. Kindly share your number via DM so I can provide support. Thank you. Joycelyn.twitter.com/messages/compo…

@TelecelGhana I have been sending you feedback for past two weeks but no response, please try to solve it for me, i need to send money from my account

@LilyForiwaa Hello @LilyForiwaa, thank you for reaching out. Kindly share the error feedback received when you try to set the password via DM for checks and support. Standing by. Thank you. – Francis

@TelecelGhana When I tried to reset, it's started wrong name or number

@TelecelGhana 0209298216

@LilyForiwaa Hello @LilyForiwaa, I would like to assist you immediately. Kindly share your number via DM so I can provide support. Thank you. Ama.twitter.com/messages/compo…

@TelecelGhana For a couple of weeks I reached out to telecel for a problem I have been facing, I can't login to my app;I have tried to reset my password but can't reset it. I was told to send my number, Ghana card and my name and I did sent it till now I have not heard anything about it

@LilyForiwaa Hello @LilyForiwaa, thank you for getting in touch with us. Kindly share the error feedback received when trying to reset the App password via DM for assistance. Thank you. Abigail. twitter.com/messages/compo…

@TelecelGhana Please, tell me what to do to reset my password to retrieve my money, because I been trying for long, i have tried that WhatsApp number it will given you different answers. Please i said I am not in Ghana so I can't send SMS.I thought you have another number for WhatsApp

@LilyForiwaa Hello @LilyForiwaa, Kindly contact us via 100, alternatively you can send us your query here (X), WhatsApp us on 050 100 0300 (bit.ly/TOBiWhatsApp) or send us an SMS on 655. Thank you. Eunice.  twitter.com/messages/compo…

@TelecelGhana When that red ? appears it will allowed you to proceed

Hello @LilyForiwaa, kindly be informed that these details are requested via DM or email due to security reasons. Kindly note that the error feedback received when trying to reset the App password is what is being requested and not the screenshot shared. Kindly send this via email for further assistance. Thank you. Josephine.

@TelecelGhana I did send it through email but no response ,when I enter my name that red ? appears

@TelecelGhana I'm not in Ghana

@TelecelGhana 0209298216

@TelecelGhana I have sent a screenshot for you three times but no response