MoveGB

@TheJollyGeo Sure thing! Please drop us a message at Team@MoveGB.com and our team shall hop on that right away for you 😄

@MoveGB Is there also an email address I can contact, as I'm abroad so that number will be expensive to call

Hey @MoveGB I tried to contact you but no response - I let my trial spill over and have paid for 3 months, which is fine (my fault!) but please could I shift this 3 months to start in May when I'm actually in the country?

@ashwah247 Hey Ashley! We know you all love a cracking deal to get started although we're not sure how long this offer will last. It's best to snap it up while you still can! 🕺🏼

@MoveGB how long will your £1 intro offer last?

20s: I wanna get huge! 30s: I wanna get ripped! 40s: I wanna get healthy! 50s: It would be great if nothing hurt during my workouts.

@bib123_i Hi there, thanks for contacting us and we're really sorry to hear about your experience! If you could please send us a DM with your Move account details, we'd love to help you here! Thanks!

@vitosauras Hi Helen, Thanks for contacting us and for raising this here - this doesn't seem right at all! If you could please reach out to our team on team@movegb.com or on 0345 519 6626, they'd love to do all they can to help! Many Thanks! 😊

@MoveGB any idea why it's saying this? It's a quid for seven days so why am I not paying a quid?

@daviddibble3 Oh no! We're sorry to hear that you have received an unexpected charge on your MoveGB account 😢 Please could you kindly reach out to our friendly support team at Team@MoveGB.com or 0345 519 6626 as this is our main point of contact and we shall be happy to help you!

@MoveGB need to know why its so difficult to speak to anyone at this company about taking money from my account without authority

@blindcube Hi Alberto, thank you for your reply and we're sorry for the mix-up here! We can confirm that the process of deleting your data is underway as per your request and will ensure that you receive no further communications. Many Thanks!

@blindcube Thank you for your reply! Yes that's right, we can see that you have requested a full data deletion and so we can assure you that this will be done for you as soon as possible, and as per our terms and conditions, within the 30 day period stated in our privacy policy 🏃‍♂️

@_dreamer_ Hey Pilar - We can assure you that we have the highest respect for your privacy so there must have been some sort of mistake here & for that we are super sorry! Please be sure to reach out to our friend Support team if you need anything at all and they shall be happy to help :)

@blindcube Hey Alberto - we're sorry for your most recent experience here, there must have been some sort of mistake and so we're sorry for any mix up! We're so happy to see that you have successfully reached out to our Support team who have helped close your account on this occasion :)

@Toudies We'd love to help you out here and so please could you kindly reach out to our Customer Service team at Team@MoveGB.com along with your account details so that we can take a look into this for you as this is our main point of contact. We look forward to hearing from you soon!

@MoveGB I need to cancel my membership, one I have no knowledge of signing up for. It’s all very ambiguous, how do I even ‘sign in’ to cancel? Please advise. 🤷‍♀️

@hilaryb99 Hey Hilary, please pop us a DM with your full name, email address and postcode and we can take a look into this for you :-) twitter.com/messages/compo…

@cjeam Oh no! Please could you kindly reach out to our friendly support team at Team@MoveGB.com or 0345 519 6626 and we shall be happy to help you! 🏃‍♂️

@cjeam Hey Chris, sorry to hear this! We have a super helpful filter on our Activity Search that you can use to view only 'In-Person' classes as shown in the screenshot attached 🤗

@jolates Partner experience is incredibly important to us and so if there’s anything further that our team can do to help then please don’t hesitate to get in touch with us on partnersupport@movegb.com . Thanks!

Have any exercise instructors been paid by @MoveGB this month?

@jolates We unreservedly apologise for any inconvenience caused and will be reviewing our processes to ensure that this issue doesn't repeat itself.

@jolates Hi @jolates, thanks for contacting us & we’re so sorry that you’ve experienced a delay in receiving your payment. We’ve urgently investigated this and can confirm that an increase by the bank in their processing times which was unaccounted for has delayed payments until Tuesday.

@edpsydan We're so sorry we weren't available to take your call Dan! Our phonelines closed slightly earlier yesterday due to team training. Our normal hours are resumed from today, so please do give us a call on 0345 519 6626 if there's anything we can help with :-)

...@MoveGB...? Customer support phonelines open between 8am and 6pm...but apparently not at 4.45 'cause...just 'cause...

@hilaryb99 Hey Hilary! Oh no, this doesn't sound right at all! Please pop us a DM with your email address and we'll look into this further for you! Thanks! 😊