Philips Sleep & Respiratory Care

The December 31st, 2024, deadline to register your affected CPAP and BiPAP devices for the recall and remediation program is fast approaching in the US and Canada. If you haven’t already done so, please register your device. For more details, visit: to.philips/6017QHgoH

@Trindale Hello, Pease call us at 1-800-345-6443 and a customer service representative will guide you to our testimonial intake process. This will allow us to help others like you. Please provide the agent with ticket number 320947594.

@PhilipsResp Well, thankfully trying to send you a DM didn't get me kicked out of my account as has happened before. My DMs should be unrestricted, but clicking your link fails. So apparently Twitter doesn't want us talking privately.

Hey @PhilipsResp I just want you to know how awesome I think your Nuance Pro nasal pillow gear is! I've been using it since I think 2014 & I heard you are discontinuing it? Are you serious? Please, NO! There is not a product that comes close to it. It is simply the top tier!

@Trindale Hi, Thank you, we are happy to hear about your experience. Due to settings on this social platform, we are unable to send you a private message directly. Can you please try sending us a private message through the link provided, please let me know if it works. twitter.com/messages/compo…

@PhilipsResp Sure, feel free to message me over it!

@Silsicius Hello! We are happy to assist you. Please send us a private message in order to proceed for your privacy.

@PhilipsResp what happen with the app? It doesn't work in months Please, fix it

@ke5vyv Hello, Please send us a direct message for further assistance. We are happy to help, hope to hear from you soon! twitter.com/messages/compo…

@PhilipsResp I think your app and home page is broken. I am unable to login so I tried changing my password. Something went wrong:

@comtrathu We will always be here for you in case you need our assistance in the future. 😍

@PhilipsResp Thank you. I'm already supported by Philipscare.

@PhilipsResp Hello, I'm using a Dreamstation 2 and I have an account. But I can't login anymore. While trying to login I get the message "account blocked try to reset your password by using password forgotten" The reset doesn't result in an email to reset my password. What now?

@gumesh1989 Hello, Please visit our website: to.philips/6018fFiFe and review our contact & support page for further assistance.

@PhilipsResp I am not able to send private message. It says no direct msg can be sent

@PhilipsResp @PhilipsCare I raised an urgent request on Aug 12 & Aug 20 regarding my father’s recalled Philips CPAP System One 60 Series(SN: P21720567FB78) emitting black residue & causing health issues. No response yet.This delay is risking his health.

@whatiyam_ @whatiyam_ @whatiyam_ Hello, We are sorry to hear about your experience with your dreamwear. Please send us a private message to further assist you. Thank you

@PhilipsResp @WilloSF What I'd like to know, is of you'll every make an XL-XXL head frame for the Dreamwear head gear?? Mine creates a huge invention, like I've been wearing headphones or had brain surgery or some deformation. The Large is still too small.

I can't tell @PhilipsResp to fuck off enough. July 2021 they told me the new $1,300 CPAP could kill me and was recalled (plus $500 for battery & cases). Three years later they have done NOTHING to assist me, and are doing nothing more. But offered $100 rebate, out of $1,800.🤬

@whatiyam_ @whatiyam_ Hello, We are sorry to hear about your experience with your dreamwear. Please send us a private message to further assist you. Thank you

@DanielKnez Hello, You can utilize our website at to.philips/6015fYPr7 to contact us regarding your request.

@PhilipsResp, you deactivated your DMs. I need support, please.

@whatiyam_ Hello, We are sorry to hear about your experience with your dreamwear. Please send us a private message to further assist you. Thank you

@AdrianMonnery You can utilize our site to.philips/6011fRIe9 to find our contact in order to assist in contacting us to be able to help resolve your DreamMapper login. We hope to hear from you soon.

@PhilipsResp Unfortunately cannot DM you as I don't pay for X

@PhilipsResp hi due to iOS update I’ve lost access to my dream mapper software. I have clicked the forgot password and 3 times have been given the prompt a code would be sent and nothing has been sent….and yes I’ve checked spam and nothing is there

@RajivKapoor9 Hello, We are awaiting your reply. Hope to hear from you soon.

@PhilipsResp Dreammapper for CPAP stopped for over a year. Now app is up but does not recognize login and my machine by Serial number. After doing so much i;e replacing thousands of machines, Is this the level of service that your sincere customers will have?

@85CitationX11 Hello, We are awaiting your reply. Please send us a private message to further assist you. Hope to hear from you soon.

@PhilipsResp So you've had months to fix the new #Dreammapper app and still nothing works. An absolutely lousy app. Bring back the old one. A) it was more informative. And B) it worked. The new app's relentless pairing requests during the day (and at night; how ironic) are beyond annoying. Clearly the device recall isn't the only thing wrong at the company.

@autobahn_dsgnr Hello! We are happy to help! Please send us a direct message elaborating on this issue and we will be able further assist you!

@PhilipsResp team, I'm unable to restore my account with which my cpap machine Serial Number is tied up! Ive created a new account but unable to use the same CPAP Serial Number. Kindly help

@RajivKapoor9 Hello, Please see link and let me know if you have any issues. twitter.com/messages/compo…

@RajivKapoor9 We are awaiting your reply, hope to hear from you soon.

@PhilipsResp All mails mentioned on your web sites are bouncing. Pls give correct email id and contact number