“A comfort zone is a beautiful place, but nothing ever grows there.” - Unknown
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Reggie Marable
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Reggie Marable 리트윗함
Excited to announce that Sierra has acquired Opera Tech, a Tokyo-based enterprise AI startup working to help businesses deliver high-quality customer experiences at scale. The team brings deep local relationships and firsthand experience supporting leading Japanese enterprises. Big in Japan.
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Reggie Marable 리트윗함
Lots of great 👻Ghostwriter stories this week as folks get their hands on our new agent-building agent. The best practices of your top support associates are buried in transcripts. Ghostwriter can read them, find the best, and build or refine the agent from there.
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Reggie Marable 리트윗함
Meet Ghostwriter, the agent-building agent. With Ghostwriter you no longer need to edit journeys, write integrations, create simulations, or triage issues manually. You define what you want, and the agent delivers it.
Bret Taylor@btaylor
Today, Sierra is releasing Ghostwriter, our agent for building agents. With Ghostwriter, you can create an AI agent for your customer experience — one that can chat, pick up the phone, speak dozens of languages, take action on your systems of record, and be protected with industry-leading guardrails — simply by having a conversation. No clicking, no forms, no menus. Codex and Claude Code have transformed how we build software, making it possible for software engineers to orchestrate and review the work rather than doing all the work themselves. We think the same transformation will happen for all software. Rather than every enterprise app having a web app for humans and an API for automation, every software platform’s UI will be an agent that can do the work on your behalf. I recorded a demo of my building and optimizing an agent with Ghostwriter so you can see how powerful and easy it is to use. It’s completely changed the way our early adopters build agents, and it’s changed the way I think about the software industry. Let me know what you think, and, if you’re interested in trying it out at your business, please reach out directly.
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"We preach that the price always increases. It doesn't matter what you did before, next year is going to be harder. You have to do more the next year. I think that should expected across all sports at this place because it's the Home of Champions." @Stanford
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Reggie Marable 리트윗함
I am proud of Sierra's partnership with GoFundMe on their new Smart Fundraising Coach. Based on these early results, GoFundMe expects to see an additional $125 million in help raised this year gofundme.com/c/newsroom/gof…
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.@vividseats went from kickoff to an AI agent their fans actually love in just four weeks.
Learn more: sierra.ai/customers/vivi…
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"Become the kind of leader that people would follow voluntarily, even if you had no title or position." - Brian Tracy
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“Little by little, a little becomes A LOT.” - Tanzanian proverb
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"To improve is to change; to be perfect is to change often." - Winston Churchill
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"You define your own life. Don't let other people write your script." - Oprah Winfrey
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Reggie Marable 리트윗함
After Sierra reached $100M in ARR in seven quarters, we followed with our first-ever $50M quarter — kicking off our third year with over $150M in ARR. @claybavor
and I so grateful to every customer who partnered with us this year sierra.ai/blog/year-two-…
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"To be successful at anything, you don’t have to be special. You just have to be what most people aren’t: consistent, determined and willing to work for it." - Tom Brady
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“If you can’t fly, then run. If you can’t run, then walk. If you can’t walk, then crawl. But whatever you do, keep moving forward.” - Dr. Martin Luther King Jr.
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@GuptaRK22 Congratulations Ravi. It's been an honor to learn from you. I’m very excited for you and can’t wait to learn more about what you’re building.
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Venture investing is a remarkable job. You get to hear visions for the future from founders. Then you get to help in a small way while they go and will that vision into existence with resilience, grace, and grit.
Being at Sequoia has given me the chance to work with some of the best founders in the world. Bret and Clay. Max, Jeff, Marcelo, and Daniele. Eric and Karim. Saji and Ashu. Job and Marcelo. Anil and Sunil. George. So many others. They are awe-inducing and inspiring.
So inspiring that I've decided to join them and start my own company. I miss building and leading. I want to compete on the field during the AI wave. I'll share more soon, but for the moment, I will say that AI is the most transformative technology of our lifetimes. The opportunity for companies who embrace it thoughtfully and aggressively is unbounded.
I love Sequoia and have made lifelong friends here. I have been lucky to learn from the very best. And I will still be on the team. Sequoia will be a founding investor in the new company and I will remain a Partner.
I am so excited to get back on the field. LFG.
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"All I want for Christmas is for everyone reading this to feel valued, supported, loved, happy and at peace." - Anonymous
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Reggie Marable 리트윗함
The atomic unit of customer experience isn't a conversation — it’s a relationship. Really excited about all the new capabilities we announced at our first Sierra Summit last month
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