PSTA

Local public services in the UK face a 'perfect' storm This paper from @RedQuadrant and the Public Service Transformation Academy @ServiceReform, sets out twelve principles for an adaptive approach to meet the needs of our circumstances. bit.ly/theadaptivecou… #adaptivecouncil

SCEU Book Club: Thinking in Systems by Donella Meadows - 13 May bit.ly/4dMFQ9n

How to get growth from UK professional service SMEs with a public sector focus – from a ‘big four’ to a ‘big ten’ buff.ly/4JuOQGn

What if the most valuable thing in ‘whole system’ work is not seeing the whole system at all? buff.ly/uEoDtB3

Most ‘agility’ conversations leave out the hard part. buff.ly/wgIVrqG

We need to be much more precise about what AI can and can’t do in public services. buff.ly/znoGoqJ

We need to be much more precise about what AI can and can't do in public services. A lot of the hype assumes that if ‘Big Tech’ can make powerful predictions, government should be able to do the same. buff.ly/9IXP43Q

Why making our practices humanisms matters bit.ly/4bUkunN What, in your own organisation, is currently being translated out of existence so that the system can go on telling itself a simpler story?

Collection of posts on 'relational public services' buff.ly/9ZqdbgL

Jane Eckford has a lot of lessons for anyone who cares about #publicservicetransformation. bit.ly/41ogRS6

Know your story. Understand how organisations actually behave. Look at the informal, purpose-driven spaces for learning and change. Jane Exkford has a lot of lessons for anyone who cares about #publicservicetransformation buff.ly/Gy8YCzl

A response to The Inner Work of System Leadership — Kania, Ruparell, Senge, and Hamilton (2026) buff.ly/PiBNCe8

What do we mean when we say 'relational' in public services? bit.ly/3NaAudc

Local government reorganisation in England is about to get busy! RedQuadrant can help.... buff.ly/q7DCsy8

If, as Casey says, social care is the 'sixth giant', are we prepared to treat it as critical nation-building infrastructure? buff.ly/0WaT2w2

Relational public services good, transactional bad? That’s not how real systems work. And it’s not how change happens. My ladder of degrees of relationality might help: buff.ly/NWZYwn2

Thinking about make/buy/merge/demerge/shape the market in public services/local government reorganisation? Introducing the RedQuadrant Delivery Leverage and Control Matrix: buff.ly/rNYUWDZ

Public services don’t fail primarily because of money, digital, or process but because they are numb to themselves. buff.ly/3Fm1i3L

Where in your service is the exact moment a person stops being a human being with a story, and becomes ‘a case’ that nobody truly owns? Here’s the RedQuadrant cheat sheet for more relational customer-first services. buff.ly/Bk5oqW0

If you want to transform adult social care, health, or public services more generally, stop obsessing about ‘demand management’. Start with citizen contact. buff.ly/LduxUOq

083_ Janet Hawkes: Mastering Culture Change Inside UK Government | 10,000 Swamp Leaders buff.ly/oPuNsju