TOMSsupport

At TOMS®, we're here to help! For a quick response, call us at +1 (800) 975 8667 or connect via chat Monday–Friday, 8 am–5 pm PST. Visit our FAQ page for more info.

@missallig8rr Hi Alli! We have send you a DM!

@TOMSsupport hi! I had a pair of shoes that had a cracked sole not long after I purchased them. I made a claim for them & I had a credit in my account, but the credit is now gone. I know I never used it. Would it have expired?

@tbthorpe Hi Tim! Thanks for contacting TOMS. Please send us a DM and we will gladly look into your case.

@TOMSsupport hey Toms - we have some shoes for our kiddo that are too small but like 2 days outside of the 30day window. Is there anything you can do to help? I’d like to get Tom’s still but not if I can’t return these

@drewberry016 Thanks for your patience. I'd be more than happy to look into this for you today. Can I please have you confirm the billing address, email address, and order number?

@TOMSsupport can you help me figure out how to place an order? It keeps saying my postal code is invalid.

@drewberry016 Hi there! This is Camila. Thank you for contacting TOMS. Let me quickly review the details you provided to our team. I'll be back with you shortly!

@guitartown29 Definitely this feedback would be provided. Do apologize for any inconvenience you may have experienced so far and truly appreciate your kindness and patience in this matter. In case you have any other concerns please feel free to reach us back. Have a great day!

@TOMSsupport Never mind. I got the shoes. Not the ones invented, just mark me-as a former customer

Update: Our customer service systems are back. Thanks for your patience!

@guitartown29 Thanks for your patience. I'd be more than happy to look into this for you today. Can I please have you confirm the billing address, email address, and phone number on the order?

@TOMSsupport Didn’t help me.i will order from someone else.

@billybob7051 Let me know if you have any more questions or need any further assistance.

@TOMSsupport Well then it shouldnt have said use code LEAP ON THE DANG SHOE

.@TOMSsupport site says use code.. then says code doesn't apply???

@billybob7051 I apologize for any frustration this may have caused.

@billybob7051 I apologize but those shoes were not eligible for the LEAP promo, you can take a look at the exclusion by clicking details on toms.com

@TOMSsupport Billybob70panthers@yahoo.com

@guitartown29 Hi Joanna! Thank you for contacting TOMS. This is Camila. I'd be more than happy to look into this for you today. Can I please have you confirm the billing address, email address, and phone number on the order?

@TOMSsupport You need to fix your website. I have tried two years in row to order from your sale. Won’t Go through. Last year I contacted customer support no help either.

We are aware of unauthorized activity through our communications channels including email and social media. We are actively looking into the matter. In the meantime, please do not click on any links or reply to it. Thank you.

@rachelle_sheep Hi Rachel! Thanks for contacting TOMS. I'm Alisson, I'd be more than happy to look into this for you today. Can you please share your order number, email address, and full name?

@TOMSsupport hi there, placed an order on the 16th, it says fulfilled but the tracking doesn’t exist anywhere. Tracking on your website led me to fedex at first, then Canada post, and neither link existed. HELP?! Thank you !

@Bambi57230668 Hi! Thank you for your reply. Will you please provide your order number? The correct order number is made up of 8 digits, you can find it within the order confirmation email sent when you purchased your item(s).

@HunkyRedbird I apologize, but due to inactivity, I am going to close the chat. If you need additional assistance, please start another chat session or give us a call at 1-(800)-975-8667. Thank you for contacting TOMS. Have a nice day!

@TOMSsupport I was supposed to receive my shoes yesterday. But I did not. Tracking #: 1ZB7977KYW06018610 Order #TU04363928 Order Date: 02/04/2024 Ship To Cathy Mercer 9033 New Britain Circle Manassas, VA 20110 7033663969 United States

@mayer_broo4952 @KeithBecke66991 @AbdatAlkthiriy @Ze1914 @RU4dqFh81XIG8rg @bebepascaline @w_wishe No action is required.

@PHTestX Test for NA TOMS!

Hello @TOMSsupport I am mentioning you on Twitter

@ShepardR6445 @JerichoWal65191 @casd199916 @ThroatAbuser990 @Mostafa53535 @sakhat_logics @JorgeOr01302738 @UHSRocketsSB @mawagner20 @bhadhwa @emrosee1 @JasonCoburn6 @xsdcx123 @chloex321 @angelRN72 @BRAVO82299573 @cesar_ronny @elcapichinao @ThamaraJosefina @BIGWHALECALLS @BThrobb No action is required.

@JerichoWal65191 @TOMSsupport @casd199916 @ThroatAbuser990 @Mostafa53535 @sakhat_logics @JorgeOr01302738 @UHSRocketsSB @mawagner20 @bhadhwa @emrosee1 @JasonCoburn6 @xsdcx123 @chloex321 @angelRN72 @BRAVO82299573 @cesar_ronny @elcapichinao @ThamaraJosefina @BIGWHALECALLS @BThrobb Yep bro, you can check in our pinned

@AEllis80679 @KeithBecke66991 @AbdatAlkthiriy @Ze1914 @RU4dqFh81XIG8rg @bebepascaline @w_wishe No action is required.