Viki Status

@foxyfreniere Sorry to hear you are having issues. Pls send us a DM with the details of the problem you are having, device OS & app version, name of the show & episode number, your Viki email and any screenshots if possible. Thanks!

@VikiStatus subtitles aren’t appearing when i have them on in settings. help page is extremely unhelpful

@JenSingleton19 We're sorry to hear you're experiencing these issues on Viki. To better understand the situation you're having, could you send us a DM with details of the issue, device information and your Viki username/email? Thanks!

@VikiStatus Unrelated to the Roku issue, but I'm unable to give ratings for the two dramas I've just finished, it directs me to this page. 🤔🤔

[Update] Good news! We’ve received confirmation that the issue has been resolved. You should be able to access the Viki app on Roku again. Still experiencing issues? Please try deleting and reinstalling the app before launching it again or write us at watch.viki.com/VikiHelp

@koreannatic We're sorry to hear you're experiencing these issues on Viki. To better understand the situation you're having, could you send us a DM with details of the issue, device information and your Viki username/email? Thanks!

Hllo @VikiStatus When a series ends, you can't leave a review or give a star rating. Do you know anything about that? It's happened to me with the last few series I've watched. Thanks ☺️

@cony_elias The issue with Episodes 9 and 10 of Our Universe has now been resolved. If you’re still experiencing problems, please reach out to our support team: watch.viki.com/VikiHelp (watch.viki.com/VikiHelp). Thank you for your patience!

@VikiStatus I am one of them 😩

We’re aware that some viewers are experiencing issues with Episodes 9 and 10 of Our Universe. Our team is currently looking into this and working to resolve it as soon as possible. Thank you for your patience, and we’ll share another update once we have more information.

@JosiasArango Lamentamos que estés experimentando esto en Viki. ¿Podrías enviarnos un DM con tus datos para que podamos ayudarte más? Gracias,

@VikiStatus Yo pido un reembolso de mi dinero pague suscripción por primera vez para poder ver una serie y no me lo permite solo disfrute de los primeros capítulos y ya no me deja que mal servio y lo peor es que no hay un soporte por parte de la aplicación para colocar la queja

[Update] We’re aware that the Roku app crash issue is still ongoing, and our team continues to actively investigate. In the meantime, you can continue watching on other supported devices listed here: watch.viki.com/supporteddevic… We truly appreciate your patience.

@cony_elias We're sorry to hear you're experiencing this on Viki. Could you send us a DM with your details so that we can help you further? Thanks!

@VikiStatus I can’t watch 9 and 10 yet 😠

[Update] The issue with Episodes 9 and 10 of Our Universe has now been resolved. If you’re still experiencing problems, please reach out to our support team: watch.viki.com/VikiHelp. Thank you for your patience!

@co_co_cristo Hi @co_co_cristo , it seems like there are issues accessing the screenshot you sent via DM. Would you be able to submit a ticket here: watch.viki.com/VikiHelp Thank you!

@VikiStatus It's not fixed!!!

@yvonnebok Oh no @yvonnebok, we're sorry to hear you are still experiencing issues. To better assist you, can you kindly send us a DM with screenshots or video of the issue you are currently experiencing and your account information? We look forward to hear from you soon.

@VikiStatus It’s March 5 and I have not been able to access Our Universe episode 9 for two days and episode 10 today. I have tried all recommended fixes for Roku and my iPad. I know many others are having this problem. Can you please issue an explanation as well as a status update? Thanks

We’re aware of the issues affecting the Viki app on Roku and our team is working to get it back ASAP. We’re sorry for the trouble!

@co_co_cristo Oh no! We're sorry to hear you are still experiencing issues. To better assist you, could you send us a DM with the exact issues you are seeing, along with any screenshots or videos if possible, along with the email address that is linked to your Viki account? We look forward ...

@21LevelsBelowFd @swiftmixer1989 @21LevelsBelowFd We're sorry to hear you're experiencing these issues on Viki. To better understand the situation you're having, could you send us a DM with details of the issue and device information? Thanks!

@swiftmixer1989 @VikiStatus Hi! I also have a Samsung TV and the viki app has always been so slow on it... but over the last 24+ hrs a lot of Mainly Japanese (bl's) have no episodes 😑 to click on to watch (🤯)

@d1sappy Hi sappy, Thanks for your patience! Our engineers have gotten back to us. Do reinstall if applicable, if not, you may just reboot the device and try logging back in again. If you continue to experience this issue, please let us know! Thanks, Maricel

@VikiStatus very frustrating. but it shows me how much I enjoy Viki each day when I can't get on it!

[Update] We’re aware that some users are experiencing crashes on the Roku app. Our team is actively investigating and working on a fix. We’ll share another update as soon as we have more information. Thank you for your patience

@dlgirli We are looking into the issues happening on Viki. We apologize for the inconvenience caused. Please stay tuned for a fix!

@VikiStatus Thank you!!

@Sphynxart1 We are looking into the issues happening on Viki. We apologize for the inconvenience caused. Please stay tuned for a fix!

@VikiStatus There's always something with the tv version of this app. Always a glitch. Eventually Imma uninstall. How is the app still down 5 hrs later?

@synkwess We are looking into the issues happening on Viki. We apologize for the inconvenience caused. Please stay tuned for a fix!

@VikiStatus I’m glad I checked here I have reinstalled the app several times

@DylanWangfan5m1 We are looking into the issues happening on Viki. We apologize for the inconvenience caused. Please stay tuned for a fix!

@VikiStatus I haven’t been able to get Viki to play all day. It’s been at least 6 hrs. What is the problem????

@PathosXIII We are looking into the issues happening on Viki. We apologize for the inconvenience caused. Please stay tuned for a fix!

@VikiStatus Is there any update as far as when this is expected to be fixed?

@DARKM00NB0Y We are looking into the issues happening on Viki. We apologize for the inconvenience caused. Please stay tuned for a fix!

@VikiStatus Is there an estimated time for things to return to normal?