Ask Spectrum

@OleBullNuts Good morning. I'm very sorry for any issue you're experiencing with billing. If you would please contact us directly so that we can collect some information to locate your account, we will be happy to look into this for you. MG

@Ask_Spectrum I made an erroneous extra payment because your useless app won't show if an Autopay is pending, and the flunkies manning your chat hide behind process and didn't just cancel the payment. I have to wait a week. Maybe I will just cancel.

@thejcanthony Hello! We apologize for the experience and appreciate you bringing this to our attention. Your feedback is important and we'd like to address those concerns. When able, please follow up with us in a DM, so we can discuss further. JM

@Ask_Spectrum When will you start compensating our bill for outages and extended waiting periods before it's resolved?

@JohnWick_129 Good morning. If you would please contact us directly so that we can collect some information to locate your account, we will be happy to look into this for you. MG

What Channels is ESPN on Spectrum in Texas? | ClubHDTV Looking for ESPN on Spectrum in Texas? Find channel numbers for Dallas, San Antonio, and more. Get the ESPN, ESPN2, and ESPNU lineup here. clubhdtv.com/blog/espn-on-s… #ESPNonSpectruminTexas

Hello, My name is Jill! Thank you for bringing this to our attention and we are sorry for any inconvenience this has caused. To begin, can you please provide your name, full service address and phone number associated with the account. Please also include your name if it differs. JM

Dude why am I getting disconnected every 5 to 15 minutes? The hell Spectrum... and this is why my matches are in slow motion 😒

@Se7enEvilMuffin Hello! We appreciate you bringing this to our attention and apologize for any inconvenience this has caused. When able, please follow up with us in a DM so we can investigate those service issues a little further. JM

So @GetSpectrum is absolutely dogshit. Sitting here waiting on the v8 supercars race to start and as soon as they’re lined up, spectrum decides to stop working like how it does multiple times a week now. Absolutely dogshit internet.

@greendevin15 Hello! We appreciate you bringing this to our attention and apologize for any inconvenience this has caused. When able, please follow up with us in a DM so we can investigate those service issues a little further. JM

@JoeyC1111 The request for a DM is so that we can collect your account information privately. This is for the protection of your private information. MG

Dear @Ask_Spectrum. Yall credit for this common occurrence or nah?

@JoeyC1111 Good morning. I'm sorry if you're currently experiencing a service issue. If you would please contact us directly so that we can collect some information to locate your account, we will be happy to look into this for you. MG

@GatorsRaid No problem, I hope you have a wonderful day. Should you need our assistance in the future, please let us know. We are available 24/7 via this platform, and also on our community forum, community.spectrum.net, and on Reddit, reddit.com/r/Spectrum_Off…. JM

@Ask_Spectrum I was able to fix it finally. If it happens again, I'll dm.

@Ask_Spectrum why am I paying for internet if I don't get to use it? #losangeles

@Robbiemeep I totally understand the frustration. We're here 24/7 if you'd like us to help here as well. -RT

@Ask_Spectrum I'll call tomorrow. I've had enough help for the evening.

. @Grok, calculate the odds that Tyler Robinson NOT being Charlie Kirk's killer given the latest ballistics evidence, and all other evidence in public record

@Robbiemeep I apologize that the services aren't working properly for you If you'd like us to look into things to see what's going on, please send us a DM and we're happy to help! -RT

@Kate20846560 @JackPosobiec @grok I don't know. Spectrum came out and did some "improvements" last night on the street corner and my internet hasn't worked right since. I got bumped off and couldn't get back on to read anything.

@DARTH_REAPER66 Hello! We appreciate you bringing this to our attention and apologize for any inconvenience this has caused. When able, please follow up with us in a DM so we can investigate those service issues a little further. JM JM

@GetSpectrum gotta love how My upload speed is inconsistent and you have constant outages and your service is so flimsy i can’t take the headaches anymore

@Se7enEvilMuffin Hello! We appreciate you bringing this to our attention and apologize for any inconvenience this has caused. When able, please follow up with us in a DM so we can investigate those service issues a little further. JM

@mstein34 Thank you for reaching out. I can understand the need to check on the status of our service in your area. We can check this for you. We invite you to send us a DM at any time to begin. MD

@Ask_Spectrum hey yo - service outage @ 54937? Wtf?

@narin_fico Thank you for providing this information. For your account's security, I would advise that you delete the post with your account information and send it to us via DM so that we can obtain some additional information from you to fully review this issue. MD

@Ask_Spectrum Charged for restocking, line changes and activation fee and neither my trade in phone nor my returned phone is available now Store manger wrongly updated that Trade in amount would reach spectrum account in 2-3 billing cycles Whats the next steps

@blamsamran I apologize for any service issues you're experiencing. If there's anything we can look into for you here, please send us a DM and we're happy to help! -RT

Thanks for not including the “known service outage” in your “check if I am in a service outage” page on your website @Ask_Spectrum

@the1975carolina Good evening and thanks for reaching out. I’m sorry to see you’re having an issue with our service. Please send us a message so we can check into this for you. -ZB

@Ask_Spectrum Why am I paying $180 a month and my TV constantly pauses. It’s the worst service and I don’t do anything about it because I don’t wanna sit on the phone with spectrum every single night. I always choose a different app because I just don’t wanna deal with it.

We are preparing for Winter Storm Gianna, which is expected to impact customers in parts of Maryland, Virginia, Tennessee, North Carolina, South Carolina and Georgia. We are also continuing recovery efforts in parts of Tennessee recently affected by Winter Storm Fern. We are already staging crews and equipment so we can respond as quickly as conditions will allow. Our technicians live and work in your area so we know first-hand how back-to-back storms can be especially stressful, disrupting work, school and daily life. We’re here to support you and are taking steps now to be ready for what’s ahead. Please note--commercial power must be restored before we can restore your Spectrum services. If power is lost, your local provider will have the most current information. For more, visit spectrum.net/support/genera…

@JumpinJehosapht Thank you for the feedback on our service since the recent upgrades. We can look into this for you. We invite you to send us a DM at any time to begin. MD

@Ask_Spectrum Ever since your "upgrade" last month in the Thousand Oaks area internet has been horrible. Another outage tonight. It's the 4th one in 3 weeks. Internet was working fine before you messed with it.