Box Product Support

@lavanyadeepak @Box Hey there! Thank you for reaching out to Box Support. We’re sorry to hear this. We’re happy to help, but for security reasons, we can’t do so via Twitter/X. Please reach out to us directly at support.box.com (support.box.com) and our team will help you from there.

Looks like there is a problem with @Box @boxsupport

@lavanyadeepak @Box Hi there, Thanks for reaching out to Box Product Support. My name is Joseph, and I’m happy to help. I understand that you're having trouble deleting items from Box. To ensure you receive the best assistance, I am forwarding your request to one of our Specialists, who is best...

@AmericanNoir_ Hi,   My name is Leo O'Keefe from the Box workflow support team, and I have taken ownership of this case. I understand you’re frustrated with an ongoing issue and want to see it resolved. I’m here to help. Could you please provide more details about the problem you’re exper...

@boxsupport you’ve had 5+ years to make this work. Are you going to fix it?

@Nick__IT Hi Nick,  Sorry to hear you are having issues with this integration! If you already have an open Support case with us please continue to work with the team there to get this figured out. Feel free to let them know via the ticket if you have any specific questions. Thank you!

@boxsupport I kicked off connector integration back at the start of February and have not heard back from your team about the status. I opened ticket 352055 to try and follow up outside of the partner integrations, and have not been able to get to the bottom. What’s going on?

@yemurenthusiasm @Box Hello, thank you for reaching out to Box Support. We'd be happy to help, but for security reasons, we can’t do so via X. Please reach out to us directly at support.box.com with more details and our team will help you from there. Thank you so much!

Hey @Box , @boxsupport, I think it's time we were able to save search filter conditions. We have so many files but are held back by an inability to search the way we need to search. Don't have time to change parameters w every new search for a document. What can be done??

@unrealMuthu @Box Thank you so much for alerting us to this. We would like to take a closer look at your situation, but we would need you to create a ticket to do so. We apologize for any difficulties you have had.

@Box @boxsupport hi, when I opened a box account for the first time, I was told my email was already in use. When i reset the password, I see that some other person stored their pictures there. And that, the email was not verified.

@unrealMuthu @Box Hey there! Thank you for reaching out to Box Support. We're happy to help, but for security reasons, we can’t do so via Twitter/X. Please contact us directly at support.box.com (support.box.com) > Account & Billing > Submit Request using the "unable to sign in"...

@leolog Hi , Thank you for your patience! The outage has been resolved; you can find more information here: status.box.com/incidents/48t1…. Kind regards,

@boxsupport where is an update on the current outage??

@flatman175 @BoxJapan1 Apologies but the Support Ticket ID you have provided is invalid. We would be able to assist further but we would like clarification around the issue you're experiencing and would like to get your request reviewed and resolved.

BOXに日本とアメリカを数か月間たらい回しにされて、 とても困っている。 I’ve been bounced back and forth between Box Japan and Box US for several months, and it’s causing me serious problems. @BoxJapan1 @boxsupport ＃Box #BoxProductSupport #たらい回し

@flatman175 @BoxJapan1 Thank you for the support ticket number. It looks like the ticket number is invalid. So we can create one for you please provide your Box Account ID (アカウントID) which is found in your Account Settings (アカウント設定) and a description of your request.

@flatman175 @BoxJapan1 Hi. So we can better assist it is recommended you open a support request at support.box.com and we would be best able to assist with any issues or concerns you are experiencing. If you have already opened a support request ticket please provide the ticket number.

@Confesssssssion Thanks for contacting Box Support! If you have a moment, please submit a request on support.box.com here to reach our team: support.box.com/hc/en-us/reque…. If you encounter any issues, please let us know!

@BoxSupport Hi. I have a weird issue that might need human support to solve. Where could i reach them? Thanks.

@yazayyadal I'm glad you were able to successfully submit a ticket! One of our agents will be in touch to assist.

@boxsupport why are my folders not showing? Tried different browsers, tried logging out and logging back in to no avail. Deleted cookies and everything.

@yazayyadal Does this only occur when you log into your Box account? Would you try to submit a support ticket without logging into your account? support.box.com (support.box.com) > Account & Billing > Submit Request using the "unable to sign in" option.

@yazayyadal Hey there! Thank you for reaching out to Box Support. We’re sorry to hear this. We’re happy to help, but for security reasons, we can’t do so via Twitter/X. Please reach out to us directly at support.box.com (support.box.com) and our team will help you from there.

@FeedMyogenesis To better assist would you be available to continue our discussion and assistance over a Box support ticket? If so, can you provide an email we associate the Box support ticket with?

@boxsupport My box account's password is expired and i cannot log in anymore. However, no reset link comes to any of my e-mails. Is there anything that you can help with this situation?

@FeedMyogenesis Confirmation of ownership of the Box account can be either via an automatic confirmation email Box sends to the email or via a Box email support ticket. Both would require you have access to and can receive email at the taoqis2@illinois.edu email.

@FeedMyogenesis If you are unable to receive emails to taoqis2@illinois.edu we would not be able to recover you account. This is because Box requires you confirm ownership of the Box account that is associated with the taoqis2@illinois.edu email.

@FeedMyogenesis Hi. Thank you for reaching out to Box Support. We would be happy to assist. As a first step: can you confirm yo you have access to the taoqis2@illinois.edu email?

@deboombop @Box Thanks for reaching out! We recently experienced an outage that has since been resolved. more info here: status.box.com/incidents/g4wl…

@Box @boxsupport Having trouble logging in this afternoon. Outage?