HelloFresh US

@kingblingbla Thank you very much for reaching out to us. We have received your inquiry and truly appreciate your patience while we review it. A member of our team will be in touch shortly to learn more about how we can best assist you.

@HelloFresh - I sent you a confidential DM that needs to be handled. Please reply to it when you can. Thanks.

@cgsutton329 Hi Clara! We're sorry to hear about your experience. We've just replied to your DM so that we can assist you better.

@HelloFresh do you have the recipes for this week posted anywhere? Because I have all the food, I just don't know what to do with it.

@lizzz_martucci We apologize for any inconvenience you experienced. Please send us a private message with your account details so we can resolve the issue.

@HelloFresh hello! I understand why my box is delayed but when can I expect an update?

@Academicu7262 Hi there! We're sorry to hear about your experience. Please DM us with your account email address so that we can work to get this resolved. twitter.com/messages/compo…

@HelloFresh - I have been trying all day to reach someone. No luck. What is going on?

@SaxTheory Hi there! We're sorry to hear about your experience. Please DM us with your account email address so we can work to get this resolved. twitter.com/messages/compo…

@HelloFresh what do I do if I received a different bag than what the recipe and what I ordered . ??? Has happened a few times. Getting a little frustrated.

@DriveTofu Our sincerest apologies for any inconvenience you encountered. To make amends, please private message us with your account details so that we can rectify the situation.

@HelloFresh how many days past my delivery date that my order doesn’t arrive can I expect some kind of update, refund etc. a heads up that I need to go to the grocery store because I can’t rely on your service would be nice.

@PenOfAPisces Thanks for reaching out. We've just sent a PM your way and look forward to hearing back from you there so that we can work to get this resolved.

@HelloFresh …I won’t get into details but I asked who I can escalate the conduct of a CS supervisor to and was told “I can’t give you that”. I asked for the legal dept contact info and told ”I can’t give you that, thats for police”. wtf yall doing? I need to file w/ the FTC?

@swaroopvllr We’re very sorry for the experience and the frustration this delay has caused. We’ve sent you a direct message with more details regarding your delivery

@HelloFresh It's been 24 hours since I sent you a private message regarding my undelivered order. No response. Support through chat doesn't work, nobody answers the call. I've been on hold for 57 mins but nobody ever picked. This is messed up.

@HelloFresh my order was never delivered. No update so far. Getting through to customer support is impossible. Because customer care doesn't really exist. It's all make believe. This is pathetic!

@_sheagemini @FedExHelp Our sincerest apologies for any inconvenience you encountered. To make amends, please private message us with your account details so that we can rectify the situation. twitter.com/messages/compo…

Not @FedExHelp delivering my @HelloFresh box a week late like I’m going to eat that, smells like death thank you

@SharinaSienna1 Our sincerest apologies for any inconvenience you encountered. To make amends, please private message us with your account details so that we can rectify the situation. twitter.com/messages/compo…

@HelloFresh stop making it a habit to delay my deliveries before I cancel my membership, thanks.

@troynealguthrie @Marc77Mack @FedEx Hi there! Thank you for reaching out to HelloFresh. We are sorry to learn about your experience with us. We've just sent you a DM so that we can work to get this resolved.

@Marc77Mack @HelloFresh @FedEx Just south of Indy. I’m cancelling tomorrow. They offered me $9 for my trouble. 🤣 No food for 2 weeks. So I’m moving to Blue Apron tomorrow.

We are officially done with @HelloFresh because they use @FedEx which is trash! Today makes 2 weeks IN A ROW and 4 in the last 3 months where #fedex hasn’t delivered meals. They were due yesterday and a day late happens. But missed entirely… I AM OUT! I’ll find another option!

@alicemor15 Our sincerest apologies for any inconvenience you encountered. To make amends, please private message us with your account details so that we can rectify the situation. twitter.com/messages/compo…

@HelloFresh My meal this week was AGAIN missing an ingredient, ridiculous.  The absolutely pitiful "refunds " don't come close to covering the time, trips to the grocery store or ingredient replacement cost.  Your company simply paid to provide ingredients, and this is a problem every week.

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@troynealguthrie @FedEx Our sincerest apologies for any inconvenience you encountered. To make amends, please private message us with your account details so that we can rectify the situation. twitter.com/messages/compo…

@morbidjessi Our sincerest apologies for any inconvenience you encountered. To make amends, please private message us with your account details so that we can rectify the situation. twitter.com/messages/compo…

@lindseyyryann Our sincerest apologies for any inconvenience you encountered. To make amends, please private message us with your account details so that we can rectify the situation. twitter.com/messages/compo…

@HelloFresh had 3 weeks in a row that there’s a problem with my delivery and orders. i’m about to drop you and go to a competitor…

@Jeffnascar14 Thanks for reaching out. This isn't a typical experience, and we'd like to rectify it for you. We've just sent a DM your way and look forward to hearing back from you there so that we can work to get this resolved.

@HelloFresh 2 weeks now that fed ex has not delivered my box and called it operational issues. The box made it to my fed ex office so is someone there stealing food boxes? I have had no issues in the past. I’ll be cancelling my sub if the next one isn’t here and doing blue apron

@jmarsteller @factormeals Our sincerest apologies for any inconvenience you encountered. To make amends, please private message us with your account details so that we can rectify the situation.

@factormeals @hellofresh Had the worst customer experience ever with Factor. They charged me before I picked my meals, saw that the meals all had onions, I immediately canceled. They still charged me the entire rate and not the intro rate. Refuse to refund. Dispute filed.

@LizDeLoach Our sincerest apologies for any inconvenience you encountered. To make amends, please private message us with your account details so that we can rectify the situation.

Good morning @Hellofresh. Where are our orders being stored during this delay? Not delivered from refrigerated trucks, so have concerns about #foodsafety. Thank you!

@eviebubs Our sincerest apologies for any inconvenience you encountered. To make amends, please private message us with your account details so that we can rectify the situation.