Old Navy

@darryelt Hi Darryel, we're sorry to hear the disappointment caused. We'll share your feedback with our team. For now, we don't have any or our Active Core Go Fresh Line other than our Cloud Motion. We suggest you to keep an eye on our website in case we do bring them back!

@OldNavy Trying to track down a discontinued men’s polo from your Active Core Go Fresh line (M) The newer Cloud Motion doesn’t match the same fit or fabric. If there’s any remaining inventory anywhere, I’m ready to buy multiple. Can someone help point me in the right direction?

@squeek93 Hi, we're sorry to hear an order was placed twice. Our orders are processed really quickly, there's a small time to make changes after you've checked out under your account. We would love to share your feedback with our team, please DM us your order number and email address.

@OldNavy thanks for “fixing” the issues with my order by…checks notes…CHARGING ME TWICE. I have spent more time chasing issues than I ever will wearing the clothes. Why is it so hard to remove the duplicate order? I have now talked to customer service EIGHT TIMES

@famemonstHER Hello, we certainly understand being excited to receive your order and we would love to check on the status. Before we can do this, please DM us with the email address and phone number you used to place the order. We look forward to hearing from you!

@OldNavy @Fam_dotsenko Hello, I placed a order Tuesday and it still hasn’t shipped. Can you provide me an update, please? Order 1QV30WD

@OldNavy I lost my wallet with a few very personal and important items a few weeks ago. It contained the original passport pictures of my 3 children that i always carried with me that I was sure I was never going to get back. I wasn’t exactly sure where I lost it. I knew it was somewhere out there, but assumed it was just forever lost into the abyss. You can imagine my surprise when I see a package shipping to my house from OldNavy when I never placed an order. Even more so when I open the package and it’s my missing wallet that showed up on my front porch steps. Thank you whoever was responsible for this kind act. Thank you OldNavy!

@hrh_ibsprincess Hi, we're sorry to hear this. We'll be sure to share your feedback with our team. For now, we suggest clearing your cache and cookies, then reopening a new browser. If this continues, please give us a call at 1-800-OLDNAVY so we can help.

@OldNavy your website is by far the worst/most glitchy website I have ever used.

@missfullofmagic Hi Mariana, we're concerned to see that holes have developed in your shirt and we'd love to see the options we have to help today. Please DM us with your email address and order number. Once we have this info we can walk you through next steps.

I just bought this t-shirt at @OldNavy . I wore it once, washed it once (delicates cycle) and it already has holes 😩 The current quality of clothing is truly disappointing. Used to be one of my favorite stores.

@gwoodtannock Hi Gina, we are so sorry to hear that you are having issues with returning items you ordered online. Please DM us with your order number and email address you used to place the order so we can look into the options available. We look forward to hearing from you!

@OldNavy very disappointed that you have made it much more difficult to return items bought online. Used to be able to return to the store. Now many items are return by mail only.

@chapterofRafael Hi, Thank you for reaching out regarding your order. To help us look into the matter, could you please DM us with the order number, and either the email address or phone number associated with the order? We look forward to hearing from you. ~ ON Customer Relations

@OldNavy disgusting!

@getperfekt Hi, Thank you for reaching out regarding your order status. To help us look into the order, could you please DM us with the order number, full name and either the email address or phone number associated with the order? We look forward to hearing from you. ~ ON Customer Relations

@OldNavy I’ve been waiting for 3 weeks for a package I ordered in March to arrive. Contained gifts for Easter and now two birthdays that have past and the delivery date continues to get pushed with no real update. Need an honest update and probably a replaced order please

@getperfekt So sorry about the delay—especially knowing these were meant for Easter and birthday gifts. We understand how frustrating this is and want to help. Please send us a private message with your order number and the email used at checkout so we can look into this right away.

@HopeLoveLaughMA Thanks for sharing this with us. Clean, comfortable stores are important to us. Please feel free to DM us with the specific store location so we can share your feedback with the appropriate team for review. Thanks for shopping with us!

Dear @OldNavy - please dust your stores.

@realdarinmangan Hi Darin - sorry for any confusion. We did send you a DM regarding a concern. If you didn’t see it or have another issue, please DM us again with your order # and the email or phone on the order so we can help. ~ ON Customer Relations

@OldNavy Follow me so I can DM you

@OldNavy I just opened two packages of shorts. The navy ones had two white splotches on them, the khakis had a stain on them. Are you selling me used clothes?

@realdarinmangan Hi Darin, we are so sorry that you aren't able to send us a DM! If you still need assistance, please call us at 1-800-OLD-NAVY (1-800-653-6289) and one of our Customer Service representatives will be happy to assist. We look forward to speaking with you.

@shhhhhhhhell Hi Shell, we are so sorry to hear that the items you purchased for your daughter's Easter basket stuffers weren't included in your bag. We certainly understand your disappointment! We recommend contacting the store where the purchase was made so they can look into this for you.

Hey @OldNavy .. I got 90% of our daughters Easter basket stuffers from your check out lanes. Your cash register even commented on all of it. Why last night when I go to assemble the baskets do I find that not a single one was in the bag? And no, there wasn't a second bag.

@alanna_pc Hi Alanna, we're so happy to hear how much you loved these sneakers. We'll be sure to let our team know you'd like to see something similar come back. For now, we suggest you to keep an eye on our 'New Arrivals' this Spring/Summer!

@OldNavy I really need yall to bring back these white sneakers from last year. Mine are destroyed on the inside and I have not been able to find anything comparable

@autiliabarros Hi Ev! Thanks for the info, we’re so sorry you received the wrong order. That’s definitely not the experience we want. Please DM us your order number, name, and the email or phone number on the order so we can look into this and help make it right. ~ Old Navy Customer Relations

@OldNavy i did a whole big order for my baby’s clothes and yall send me somebody else’s order… how yall do that???

@rkrrrLin Hi Edamami! Thanks for reaching out about your order. We’re sorry for the trouble and would be happy to help. Please DM us with your order number, the name on the order, and the email address or phone number associated with it so we can take a closer look. ~ON Customer Relations

@OldNavy I paid for 2-day express shipping, but my order was sent ground and won’t arrive until next week. UPS confirmed the label. Why was I charged for express if you shipped it slower? That is a deceptive business practice.

@Hargnett Thanks so much for the suggestion—we love hearing ideas like this! We’ll be sure to share your feedback with our team. For now, you can save items from your cart to come back to at a later time. We hope you see your feedback making a difference soon. Thanks for shopping with us!

@OldNavy any chance of getting a favorites button on your website to save things we like?

@gretchi Hi Gretchen! We’re sorry to hear you had trouble with our chat. We’re happy to take a look at your order—please DM us your order number and the email used at checkout so we can help.

@OldNavy your chat is not smart. I got an old tracking number in an email and app for my current order. Am I going to be sent the right one?