Sonos

@jacobschulman Hey Jacob, we can for sure take a look. Submit a diagnostic and DM us with the number and your email. support.sonos.com/article/submit…

@Sonos I have a One SL that will absolutely not stay connected to my WiFi network & has incredibly unreliable performance, even after being factory reset multiple times. Can we do that diagnostic thing again to see if it has some sort of problem we can fix? 🙏

@korstraw @AppleSupport Hey, we aren't aware of any changes that Continuous Audio Connection should make to what the audio is translated to. We'd recommend reaching out to Apple first.

Hey @Sonos with the latest Apple TV update and with HDMI OUTPUT Continuous Audio Connection set to ON the Sonos app translates everything as Dolby Atmos which definitely it is not. Setting it to OFF returns to correct audio output. Is this one for you or @AppleSupport?

@Eyeznskyz Very sorry to hear that you're experiencing issues, but we can help! Shoot us a DM with your registered email address and we can take a look at your system with you.

@Sonos after the latest app update, my system has become unreliable. Constantly loses connection to speakers. Will play music then stop after 30 seconds, etc. I already lived through the major app issues about a year ago… please don’t do this again to me.

@nzrckstr Glad to hear everything is working. Let us know if we can help at any point.

@Sonos Turns out I just had to reset everything and turn it off and on again. Seems to be holding up.

Hey @sonos - I’m struggling to stay a fan. I have a Netgear nighthawk I have emasculated per your recommendation. I just connected my Sonos Eras to the 2.4 network. Successful. Then immediately being told it’s successful it is not. Your networking software is appallingly bad.

@slefkoff Hi Steven, sorry to hear that your Sonos isn't working right and we'd like to help. Send us a DM with the email address linked to your Sonos account and we'll take a look.

I’m about to toss my many speaker @Sonos system in the trash. It regularly loses connection, speakers go missing in the app, and it takes forever to play at times. It all used to all work and now it stinks.

@hypetrends @SoundCloud Got it. Mind sending us a DM with the email associated with your Sonos account? We'll take a look.

@Sonos @SoundCloud Thank you Sonos but I had a look at this post prior contacting you - it is not working basically.

@Sonos and @SoundCloud hey guys can you make sure things not stop working together overnight. None of the tracks on SoundCloud are readable, same error message for all tracks "not encoded correctly".

@hypetrends Understood! Shoot us a DM with your registered email address and we can help look into it.

@Mihaiivan90035 That certainly should not be the case, and could be indicative of connectivity issues. Shoot us a DM with your registered email address and we'll be happy to help!

@Sonos Why does the app have huge delays at start and when navigating through the menus? It’s 2026 for Christ sake. It literally takes 20-30secs to play the first song.

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@budokarob Hey Robert, we've put a lot of work over the last year into making the system better than ever. If you're not seeing those gains we'd like to help. Send us a DM with your Sonos account ID and we'll take a look at what's happening.

@Sonos still the most unreliable system, especially glitchy and love the periodic unable to play apple music, I hope one day I can replace you

@RoadtripC Hey you two, we saw your post and can help. Sonos speakers of any age can connect to WiFi and yours should too. Send us a DM with your Sonos account ID and we'll take a look at what's happening.

@Sonos speakers they age are pretty useless. The older ones just cannot connect to home WiFi.

@sanidelfonsoXX Hey Daniel, we hear you and want to make it right. Send us a DM with your Sonos account ID and we'll take a look.

Why is @Sonos so buggy ugghh

@DaveEvansJr We hear you, Dave, and we'll pass along the feature request!

@Sonos more than anything I just want the ability within the Sonos app to add all Apple Music songs and shuffle randomly. It’s crazy to think I need to add all 3,800 to a playlist for that to work.

@Jameshay1231 Got it. It should be linked to our Sonos account. Before completing your purchase, make sure that you are signed into your Sonos account to have the discount applied.

@Sonos The discount was in an email. No code, says discount applied at checkout

@Sonos hello. You sent me a discount email but when I try and use it it takes me to the US store. I'm in the uk

@Fundamentallly Hi Neil - we haven't announced any plans to support Alexa+ on Sonos, but we'll certainly pass along the feature request.

@Sonos hi, will the Sonos era100 be getting Alexa + support. I see that it’s being deployed in the U.K. as of today, thanks

@matgorb Hey, we can definitely take a look and see what might be happening. Mind sending us a DM with your email and submitting a diagnostic? Here's how: support.sonos.com/article/submit…

@Sonos many TuneIn (new) stations are not playing for me, while the same ones are ok triggered from Sonos Radio. This includes custom url.

@charlesarthur Hey Charles, sometimes this issue can be due to a few different things. Feel free to send us a DM and we can take a look why it might be happening on your system.

Amazing. One of the things people complained about with the updated @sonos app was not being able to edit alarms. Two years on: still can't edit alarms. You can change stuff, but it isn't saved. Just astonishing.

@soonerncle @AppleMusic Hey Angela, is this happening when attempting to reauthorize Apple Music in Sonos? If it is, it should reroute you to the Apple Music app and walk you through the steps there.

Hey @sonos why are you not communicating with @AppleMusic ? Entering my correct password and getting locked out. Same ol ish