Sonos

@NinjaSwamp70490 Glad you found a solution, and we'll share your feedback with the folks that manage our support site. Let us know if we can do anything else to help!

@Sonos Thanks. Had to go to YouTube to find the solution. Your site doesn't have the necessary information to correct the problem I was having in a Windows 11 environment

@Sonos I'm switching to another system. Sonos craps the bed several times in the last couple of years for no apparent reason. This time (today) it refuses to recognize my music library. No luck in reestablishing the share. This is too flighty to continue with such a shoddy sys

@JohnSim512 Thanks for reaching out. We'd like to learn more about what happened so we can get the discount applied to the Sub. Send us a DM with the email address associated to your Sonos system (or the email used to place the order) and we'll take a look.

@Sonos I put a refurbished Sonos four sub in the cart went to check out there’s no discount please advise where’s my 30% discount is our discount code because I don’t see it looks like bad advertising

@WAWAW73 Great! Reach out again if you need anything.

@Sonos I’ve managed to sort it thanks

Don’t buy an @Sonos system. Waste of time. Had to change my router Monday and spent two days trying to connect them all again. All speakers have dropped off the system again and won’t reconnect. Not sure what Sonos have done recently but so complicated not what they used to be

@jeffhubert Hey Jeff, were you able to place the order with PayPal at all or did you end up placing it with a different payment type? If you still need help let us know.

@Sonos paying via PayPal on your site does not work. Tried 2 computers, 3 browsers, incognito - PayPal Pop up works, it acts as it will accept “paid with PayPal” blue box but then the window changes and it resets to the credit card entry

@EdSeiden Hey Ed, we can take a look into this for you. Send us a DM with your email and we will go from there.

@WAWAW73 Hey there, if the steps above didn't work send us a DM and we can go from there.

@Sonos I have tried all the tips and ways of connecting them and it doesn’t work. I have a Play 3 in my kitchen and a Play 1 in my bedroom and neither of them will connect to the new router. Also can’t get my surrounds to connect to the TV beam.

@BenMyatt74 Hey Ben. We can take a peek at what might be happening if you want to send us a DM with some more details we can start troubleshooting.

@AmazonUK #Alexa on @Sonos for @BBC sounds is broken and has been for months. But @Sonos voice assistant is useless as @tweethue integration has never worked despite checking all troubleshooting guides. Lights can be found

@owlowe1 Hey, can you tell us a bit more about what the app is showing when you open it so we can help?

Hey @Sonos WTF on the app? Would be nice to have some music tonight.

@eTron Both of these devices should be able to run Trueplay. Is it possible that they're running a beta version of iOS? If not, and you still cannot get them working, shoot us a DM and we can take a look at your system to see what else might be causing problems.

@Sonos please add the iPhone Air for true play tuning. 9 rooms with setups and I can’t tune any of them. Wife has a 15 pro and that won’t work either. Pixel 10 Pro doesn’t work either. I need to go buy an iPhone 17 Pro, tune my rooms & return the phone. 🤦‍♂️ FML restocking fees!!

@Marke61 Though we don't offer email support, you can contact us by phone or chat. Details here: support.sonos.com/contact

@Sonos No DM function. Please advise email address

@Sonos 30% upgrade discount not appearing in checkout

@EGsquzylemonp_z Shoot us a DM with your email address - we'll look into your account and can help!

@Sonos offers a 30% upgrade for the Sonos SL, except you cant even upgrade to the newer version of the product. @engadget you should make light of this horrific promotion and terrible PR for a company that has had terrible PR the past few years.

@MclellenMi2394 Hey Michael, if you let us take a look with a diagnostic we can help figure out what's going on. Submit a diagnostic and send us an email with your diagnostic number and email and we can go from there. support.sonos.com/article/submit…

@tconrad @Sonos SUCKS! Well I hope you do something to make the app and Era 100 speakers work better. I’ve tried installing two speakers, go through the setup and get one connected but second one acts like it connect but doesn’t show up. System SUCKS!!!!!!!!

I’ve been asked to be the next CEO of Sonos. Grateful for the perspectives and critiques that many of you have shared here these last 6 months while I was interim. So excited for the road ahead.

@SaviorBV Hey there, if you reboot your device does the same thing happen? If so, we'd recommend deleting and redownloading the app.

@Sonos yoo, your app is crashing on my galaxy s23U. It takes me to my locking screen.

Thanks for giving that a try. We just tried playing some older episodes of Desert Island Discs directly on Tunein.com, and we're getting error messages that they failed to play. It's possible that some of the content is no longer available. Can you send us a DM with a link to some of the older episodes that just say "Welcome to TuneIn" so we can do a little digging on our side?

@Sonos I think the app is aware of the show because for a split second the timer bar under the play/pause controls flashes up the right show length , eg 35 mins but then immediately switches to 45 seconds and plays the welcome message

@Sonos Content that used to play no problem doesn't play now and all I get is a message saying "welcome to TuneIn". How do I fix this?

Got it. How are you getting to the content in the Sonos app, are you using Sonos Favorites? If so, sometimes the Sonos Favorites link breaks if the provider changed the location on the back-end. Try going to the TuneIn section of the app instead, under Your Services. Are you able to play from there?

@Sonos There's no TuneIn (New) app. I removed and the existing one and added it back again. Still doesn't work. If I log into TuneIn online the shows play without issue.

Got it, thanks for clarifying. If this happens again, please submit a diagnostic as soon as possible (preferably within 5 minutes if you can). Send us a DM with the diagnostic number so we can take a look at the logs for you. Here's how to submit a diagnostic: support.sonos.com/article/submit…

@Sonos It appears to be just something turning the volume to 0, no errors that I can see. I’ve only noticed it on beams (a solo, & a multi-speaker/surround). It’s random. I will check if light goes green next time. It isn’t rebooting or anything. It can be turned back up right away.

hey @Sonos what’s going with volume just going to zero on its own? this was a problem a while back but seemed to be corrected in an update at some point it’s now back with a vengeance, i find it hard to believe nobody else is complaining about it

@NiceNeanderthal Based Neanderthal is based. If it happens again, send us a DM and we can help.

@Sonos Actually, I struggled through and it restarted without undo difficulty. I’ll take my post down in a few hours (off work) as it was definitely was put up in the heat of the moment.