Sonos

@agguman Well that shouldn't be happening! Our servers are fully operational at the moment, and anytime they're not we'll update status.sonos.com accordingly. Shoot us a DM and we can take a look at your system and help get things working the way that they should be!

@Sonos stop lying and just admit that it’s your servers that are out. Always something with these speakers 🙄

@cj_garrett We would recommend temporarily unplugging the speaker and moving it closer to the router and trying the update while it is there.

@Sonos I need a 20m cable 🤦‍♂️

@Sonos I can’t seem to use part of my system til I update these…app won’t let me. I’ve kept trying to update these and they just fail? I’ve restarted router and all system and still get this problem…pls help. Thankyou

Hey Scott we checked and all services are online: status.sonos.com After the last outage we found that rebooting the router reconnected systems to the music. Try rebooting the router and let us know how it goes. If it still doesn't play after the reboot, send us a DM and we'll take a look.

@Spotify not connecting to @Sonos. Again. Sigh.

@elevasean Very sorry to hear that! Shoot us a DM; we can pull diagnostics from your system and help determine what's been causing issues.

@Sonos each update of the app for the last 6 years has been absolute dog shit. None of my products come up and i can’t find them when i search for them.

@Dan57466Dan Sorry to hear about the trouble, Dan. Check out our guide here: bit.ly/3ZZWh9J If still unable to get it working, shoot us a DM and we'll be happy to help.

@Sonos how can one app suck so bad? Trying to simply change my wi-fi password in the app and it’s a goddamn nightmare! How can software be THIS bad? What in the fucking hell?!?! Who is programming this shit???

@OneStelios Well, that certainly shouldn't happen! Shoot us a DM with your registered email address; we can review diagnostics and help determine what's causing the music to start unexpectedly.

I love when @Sonos randomly starts playing music

@iWantNotToWant Thanks for reaching out! Tapping on a song in the queue, playlist, search results, etc., should start the music playing. Mind shooting us a DM with your registered email address so that we can look into this further?

@Sonos hiya I’d like to report that when pressing play or pressing on a song from the app half of the time it does nothing but clicking three dots and pressing play now does work

@FlashmanGill Hi Craig! We've flagged this as a feature request for the team to review. Thanks!

@Sonos are you able to add the new radio station in the UK - track radio / @wearetrackradio to your platform?

@NealNobles Sorry to hear that, Neal. Was our Support Team able to get your system working as expected again? If you're still experiencing issues, shoot us a DM and we'll be happy to help.

@tconrad @Sonos Once again in the phone with tech support. Trash app. Trash system. Sadly as an early adopter, I’m stuck with expensive paperweights. You took loyal customers like me. And trashed their systems.

I’ve been asked to be the next CEO of Sonos. Grateful for the perspectives and critiques that many of you have shared here these last 6 months while I was interim. So excited for the road ahead.

@luismanueltea Sorry to hear that you're experiencing issues, Luis. Shoot us a DM with your registered email address; we can take a look and help get to the bottom of the issues you're facing.

@tconrad @Sonos Almost one year later, and the Sonos app is still a crap. I haven’t got rid of my Sonos system because it costed me a fortune, but I certainly will never buy another Sonos product, because of the awful app and the shitty stability of the network connection of these frustrating 🧱

@annabellthedol2 Shoot us a DM with your registered email address. We can take a look at your system and help to find a solution.

@Sonos I have always used your system and spent a lot in your products but your set up has gone to pot. I have a constant loop of being told I need to update the app. You update the app but can’t use it as it’s not compatible. Essentially you can’t mix old and new speakers

@JamesMc97105487 Sorry to hear that, James. Shoot us a DM with your registered email address; we'll take a look and help get the system working the way that it should!

@Sonos this is my life every single day.

@naomusiker Absolutely, happy to help. Shoot us a DM with your registered email address and we can take a look into what's going on!

@sonos after updating my iPhone OS to iOS 26.4.2, my SONOS settings on my iPhone have not been working at all. My SONOS app is a latest version and my iPhone is 14 Pros. Can you please check on this? Thank you.

Hey Scott, thanks for getting our attention. Alexa uses a Sonos skill in the Alexa app to use voice control on the speakers. Check the Sonos skill is enabled in the Alexa app. Here's how: support.sonos.com/article/set-up… If enabling (or toggling) the skill doesn't work, send us a DM with the email address associated to your Sonos system and we'll take a look.

@Sonos I have an Arc, sub and roam 2. Alexa installed. No music services work through Alexa. Reset devices, updated, reset WiFi. Removed all services and added back in. Nothing works. What’s going on? Happens from time to time and reset sorts it. Help!!!!

@berlin_i_love Thanks for letting us know how we can make the Sonos app better. We'll get this back to our team!

@Sonos, I love my setup, with speakers in every room. I have one wish: default volume levels when I choose a speaker group, e.g., 1st floor, 2nd floor or everywhere. It just takes time to rebalance them all to have even volumes everywhere.

@Nice_GuyEddie Glad to hear everything is sorted. If you do have other questions we're here.

@Sonos We have finally.sorted it. The tech is just difficult to sort and really makes it feel like a hassle to use. Or change any part. Like wifi or move places.

@Sonos is so terrible to set up

@iamucans Thank you for bringing this to our attention! We've raised this internally for review.

@Sonos There is a website sonosindia.co.in offering Sonos products at very low prices. This seems to be a scam and would erode trust and create bad reputation for SONOS at India. Please note and take action immediately.

@Rawandsays Very sorry to hear this - definitely sounds like your system is not behaving the way that we'd expect it to. DM us with your registered email address and we can gather and review diagnostics and help get to the bottom of the issues you've been facing!

I wouldn’t recommend @Sonos homespeakers, their product refuse to work and their app is janky as fuck. Asks you to login to do any action and it doesn’t register the login. So I can’t play music or configure anything.