Website Builder

@TravellingTrev Hi, Sorry you are having issues. We will get back to your DMs shortly

@webeden Hi, I have tried to login to the site editor tonight on my website. None of the icons for editing come up. It behaves as if it's in non-editing mode. I have DM'd you.

@imogenalabaster Hi, We replied to you on the Monday morning after. Please check your spam/junk folder.

@TravellingTrev @Landzcaper Hi, There was a temporary error on our server. That caused some of our customers the error you both experienced. Our team were aware of the issue, which has now been resolved. Sorry for any issues caused.

@Landzcaper @webeden Same here

@webeden is your website builder down? i am just getting error messages. thanks

@NGAutoArt @GoDaddy Please check that the postcode and your payment details are correct.

@webeden Hello @webeden , you have new mail. I cannot seem to pay (nothing happens once I’ve pressed the “pay” button), or build my site. Slightly concerned and about to get in touch with @GoDaddy instead…

@webeden I’m trying to log into my website but it needs Flash. Adobe don’t support that so I’m not allowed it on my computer. Do you have a solution?

@AsinBoat Hi, Unfortunately you can only book calls in the morning. So please choose a time tomorrow and we will call you. Or drop us an email where we can resolve most issues. info@webeden.org

@webeden Is it possible to speak to someone today? Why am I being offered calls in the past?

@ScottWilmotArt Hi, we are really sorry you have issues contacting us. We can see your emails sent yesterday but have yet to reply. Sorry. We will reply shortly. We understand a member of our team did call you in the end. Again sorry for the delay.

@Fireprotect1 @WebedenSupport We did mention you in the reply on the 19th October. With regards to the payment do you have an email receipt of the payment? If so please forward this through to info@webeden.org and we will investigate.

@webeden @WebedenSupport I cannot see the response I’m sorry. We need to find out why an amount has been taken from our bank account

@webeden please can you contact us regarding our account, this matter is now urgent

@FootyboyFC We don't seem to be able to see your email sent yesterday. We have seen the email you sent this morning though and have forwarded this to SiteMaker who will action this ASAP. We can only conclude that for one reason or another your subscription was not cancelled properly.

@FootyboyFC Hi, We are really sorry this has happened. It must be something that was not cancelled properly. Can you please email us your details and we will sort this out for you ASAP. Please email info@webeden.org. Thanks

@Jamila_Artist Emails sent over the weekend can take a while to be answered. We can see the team responded this afternoon. Thanks for letting us know.

@webeden I emailed the support address on Wednesday to request my website is deleted - no reply as yet.... can you help please? jamilawalker.webeden.co.uk

@webeden hello, trying to edit my website today and last week, most of the options ghosted, I can’t click on my pages.

@Jamila_Artist Yes and yes. However you only need to pay when you finish rebuilding and go live. At which point you can cancel your Classic subscription if it is no longer required. We can refund you any remaining time that you have on your Classic subscription.

@webeden Do I need to set up a new account and pay again?

@Jamila_Artist email us the text changes you want done and we will get the Classic team to make the changes for you. For the long term, we recommend that you start again on the new platform. It is very easy to use, and we are here to help.

@webeden Ermmmm, I just wanted to add some text and images to a few pages. When will I be able to use this site again? Do I need to start again and re build the whole website? 🤷🏽‍♀️ thanks for getting back to me

@FilipEvans They should get back to you ASAP. However if it relates to WebEden, you should really email info@webeden.org

@webeden support@sitemakerlive.com

@webeden What's the current waiting time for e-mail support? I've been waiting since Friday for a reply.

@JensenFreeman Hi, thanks for the tweet. Can you please DM us your details and we will look into this for you. Thanks.

@webeden for two months now, there’s no access to login to websites on Classic since the removal of flash. When can I expect to be able to log in and edit my website? This is ridiculous. The announcement that flash was being ended was over a year ago and you had that time.

@Fireprotect1 Can you please DM your your details?

@webeden I used Webeden classic and now need my DNS info, how do I get that?

@BowBellsChurch @WebedenSupport upon closer inspection we can see your email from the 18th Jan, which we replied to. Can you please check your spam/junkmail folder?

@BowBellsChurch @WebedenSupport Hi, That is odd. What email address did you send this to? Can you please DM us you email address and we will check? Thanks.

@WebedenSupport @webeden Sent an email but no response... After upgrading our websites to version 6 last year as instructed, the 'classic' login page still requires flash... so the sites display fine in the new version but I can't login. Can you help please?