Willem

@TimSweeneyEpic I support enforcing existing consumer laws. Directive (EU) 2019/770 is intended to ensure consumers have remedies when deprived of purchased digital content or services. That should apply regardless of how access is lost. @Microsoft @asha_shar @XBOX

I support new legislation to ban banning things.

@0X_Barrand @XBOX @Soba_Sou26 @Microsoft @Steam @asha_shar i have send all the info. It is confirmed by Microsoft support as legit. The reason is because the hacker has set a F2A on the account.

If the compromise has already been acknowledged, the next question is where the recovery process broke down. Were you able to provide transaction history, account creation details, previous recovery information, or other ownership evidence? Understanding what documentation has already been reviewed can sometimes help identify why a case isn’t moving forward.

Excited @xboxuk @XBOX @asha_shar

@XBOX @CallofDuty I would be ready to go if you would just give access to my hacked account again. The suggestion to make a new account and just buy all the items again is just strange. Recovery and give back my account, please

@CallofDuty Ready to GO 🫡

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@XBOX @DestinyTheGame Well not a guardian of the consumer accounts due to Microsoft simple takeover of accounts

@DestinyTheGame Once a Guardian, always a Guardian 💚

"Thank you for walking with me all these years."

@XBOX @Soba_Sou26 Nothing! Because my microsoft account was hacked and this was confirmed by @Microsoft. You would think account recovery would be as simple as with @Steam when you have evidence send of ownership. There response, just make a new account and buy all games again. @asha_shar @XBOX

@Soba_Sou26 What're you playing first? 👀

@asha_shar Why would you buy games from the @Microsoft store / @Xbox. If your account is being hacked you will lose all you're purchased items, recovery is denied even after ownership proof confirmed. Meanwhile @Steam will give you're account back if ownership is confirmed. @asha_shar

The heart of XBOX is great games.💚

@asha_shar A great gaming ecosystem also needs reliable account recovery. @Microsoft confirmed my account was compromised, yet recovery was denied and purchases were lost. @XBOX @asha_shar

We just shared with our team the realities we need to navigate as we work to reset the XBOX business. We won't succeed by hiding hard truths, nor will we succeed by doing the same thing and expecting different results. See the note here: news.xbox.com/en-us/2026/06/…

@GlobalUpdates24 Then they should change the account recovery. After a confirmed unauthorized access while F2A was on I lost access and recovery is impossible and denied. Making me lose all bought digital items and there request to rebuy it all. @Microsoft @asha_shar @xbox

Xbox CEO Asha Sharma is planning to make Xbox the #1 gaming and entertainment company in the next four years She is very confident that Xbox can beat PlayStation and Nintendo

@RinoTheBouncer A great gaming ecosystem also needs reliable account recovery. So i would pick @PlayStation confirmed my account was compromised, yet recovery was denied and purchases were lost. shows ownership verification and recovery are possible. @XBOX @asha_shar @Microsoft

Which anniversary edition do you prefer?🚀 ✅PlayStation 5 Pro 30th Anniversary ✅Xbox Series X25 Let’s go!😎

@asha_shar @emilychangtv @BloombergLive A great gaming ecosystem also needs reliable account recovery. @Microsoft confirmed my account was compromised, yet recovery was denied and purchases were lost. @Steam shows ownership verification and recovery are possible. @XBOX @asha_shar

It was a pleasure chatting with @emilychangtv about my first 100 days at XBOX

@XBOX A great gaming ecosystem also needs reliable account recovery. @Microsoft confirmed my account was compromised, yet recovery was denied and purchases were lost. @Steam shows ownership verification and recovery are possible. @XBOX @asha_shar

Remember the past. Play the future. 🎮 Introducing the XBOX Controller X25 Special Edition in translucent OG Green: xbx.lv/4earSMU | #XBOXShowcase

@XBOX A great gaming ecosystem also needs reliable account recovery. @Microsoft confirmed my account was compromised, yet recovery was denied and purchases were lost. @Steam shows ownership verification and recovery are possible. @XBOX @asha_shar

25 Years of XBOX 🏆 ✅ To everyone who's played with us:

@asha_shar A great gaming ecosystem also needs reliable account recovery. @Microsoft confirmed my account was compromised, yet recovery was denied and purchases were lost. @Steam shows ownership verification and recovery are possible. @XBOX @asha_shar

Now this is an XBOX!

@shanselman Glad to hear this is being worked on. Account recovery is also critical — in my case a confirmed compromise still resulted in permanent loss of digital purchases. This really needs improvement, especially in the EU.

Working on this is part of my new job! Even more to come blogs.windows.com/windows-inside…

@XboxSupport Good to see this fix. Reliable account recovery is just as important — especially to ensure users don’t lose access to digital purchases under EU consumer law.

We’re aware some players are experiencing crashes when launching Crimson Desert from the Xbox app on PC. To fix this, open the Microsoft Store, go to Downloads, and check for updates. Or press Win + R and paste: ms-windows-store://pdp/?productid=9MWPM2CQNLHN

@asha_shar A nice feature would be account recovery following EU law compliance, so that players don't lose their digital purchased items with the EU.

Two weeks ago, we started working on some of the most requested Xbox features. Today, they’re here. Keep the feedback coming!

@XboxSupport Are you also aware that account recovery is not compliant with EU consumer laws?

We are aware that some users are unable to access their cloud saves for Xbox 360 and Backwards Compatible games. For updates, please check back here or at support.xbox.com.

Day 3 asking @satyanadella to review case SIR23013582. @Microsoft @XboxSupport @XboxP3 confirmed account compromise but refuses recovery. Result: permanent loss of purchased content. This may conflict with EU consumer law (Directive 2019/770).

Day 2 asking @satyanadella to review case SIR23013582. @Microsoft confirmed account compromise but refuses recovery. Result: permanent loss of purchased content. This may conflict with EU consumer law (Directive 2019/770).

@Xbox Why do you want as many blocked accounts as possible and make recovery impossible? Ooh, it's for more profit because all games need to be purchased again. ✅

The next generation of Xbox console: Project Helix