8x8

Two customers. Two completely different migration stories. One outcome they both landed on. A healthcare administrator who needed to unify communication across an expanding practice. An IT leader who finally found a platform as easy to manage as it was to set up. Different paths. Same result: a system that flexed to their needs and a support team that never left them stranded. That's what switching to 8x8 actually looks like.

An AI agent is only as good as the channels it lives on. 8x8 AI Studio deploys across voice, digital, SMS, and WhatsApp — on the communications backbone you already run on. No integrations to configure. No middleware to manage. Live from day one, everywhere your customers already are. Learn more → bit.ly/4d1JZnQ

Retail CX managers know that shoppers are patient, right up until they are not. Are your teams still putting customers on hold to answer the usual questions? It's time to evaluate where you can make that more efficient, especially before the next big rush season. Because especially for retail, a well-integrated AI agent could really change the game. Swipe to see how a proper AI agent solves these three most frequent retail CX headaches. Visit our blog to get the full take: bit.ly/4d1tlWD

We're aiming to defend our title as Best Communications Provider Enterprise, and take home a new one: Best Innovation, for 8x8 Engage! Thank you to @CommsCouncilUK and all the team8s and partners who've helped us get here. Send your best wishes till we find out the results on 17 July. 🧡 #telecoms #8x8engage #techawards

Join 8x8 at CCW UK to see how we turn CX unification from theory into execution. Whether you are looking to empower your agents with AI or unify your entire organisation on one platform, we are here to help you conquer the complexity. Stop by our stand to meet your new trusted advisors. We will be talking outcomes, not just tech. Pre-book your demo! bit.ly/4uCaK9v #CCWUK #CCaaS #ContactCentre #CallCentre @CustContactWeek

Most organizations skip straight to automation, then wonder why nothing works. Joel Neeb, our CTBOO, shares why the real work of AI readiness happens before any tool gets deployed, and the three-pillar framework his teams use to get there. Read the full article: 8x8.com/executive-insi…

Join us tomorrow for a fireside chat webinar with 8x8's Dhwani Soni and Metrigy's Robin Gareiss to explore the frontline engagement gap, and how IT leaders are connecting visibility and communication across distributed teams. Register here: brighttalk.com/webcast/19997/…

Thank you to the International Business Awards® for awarding us with 5 Stevie® awards for our performance in 2025! Awards include: Customer Service Team of the Year – Gold Stevie Award Achievement in Management, Telecommunications – Gold Stevie Award Customer Service Department of the Year, Technology Industries – Silver Stevie Award Customer Service Executive of the Year – Silver Stevie Award Technology Department of the Year – Bronze Stevie Award We're proud to add that we've retained the categories of both of the Stevies we won last year, with the extra sweet victory of three additional awards this year. Enormous thanks to all of our Team8s for your exceptional work. We couldn't have done this without you! Full press release: bit.ly/4upT80p

Trust takes years to build in finance and seconds to lose to a clunky app. 📉 Your clients pay for your financial expertise, not to play IT support just to access their accounts or connect with your team. 8x8 is helping finance teams ditch the digital friction. By combining effortless, passwordless security with seamless communication tools, we elevate the entire client experience, putting world-class convenience right at their fingertips. Don't let bad tech ruin good relationships. 👉 Redefine your digital client journey: bit.ly/4tlFwTQ

See the full Voice of the Customer report here: 8x8.com/docs/voc-for-u…

Customer feedback is the real report card, and this one feels pretty good. 8x8 received a 4.7 out of 5 out of 25 reviews as of Dec 2025 in the @Gartner_inc Peer Insights™ Voice of the Customer for UCaaS, with 96% of customers saying they'd recommend us.

This spring, we released six updates to the our platform targeting the gaps that most commonly stall organizations: AI that can't get off the ground without months of integration work, queues IT can't see in real time, customers lost at login, and agents stretched across digital interactions with no visibility into where attention is going. See what shipped on our blog: bit.ly/4w69rBn #CX #CustomerExperience #8x8 #ProductUpdates #ContactCenter

Our Team8s in Manila recently used their 8x8 Volunteering Time Off to throw a full-on party for 100 kids from underprivileged communities. Spaghetti, hot dogs, ice cream, a clown, magic tricks, and a whole lot of joy were all part of the mix. For many of these children, a birthday with food on the table, which most of us take for granted, isn't always a given. These moments remind us why showing up matters. 🧡 At 8x8, every employee gets 32 hours of paid volunteering time off each year to support causes they care about. This is what our Manila team chose to do with their #8x8VTO. #LifeAt8x8 #Team8s #8x8Moments #VolunteeringTimeOff

The hardest part of creating an AI agent used to be getting started. Describe what you need. The AI Studio Builder creates, tests, and deploys it — in the same conversation. No developers. No flowcharts. Just describe it and watch it happen. Learn more → bit.ly/4d1JZnQ

We're heading to @custcontactweek 2026 in Las Vegas. Will you be there? Join us June 22–25 at Caesar's Forum at Booth #601 to explore how organizations are modernizing customer experience with a single platform that connects voice, digital channels, and AI. If you'll be there, schedule time to meet with our team at the show. Book your spot: bit.ly/4wkwokq #CCW2026 #CustomerContactWeek #CustomerExperience #ContactCenter

Stop reading about CX platforms. Come see one. Talk CX Tuesdays is a live demo series from 8x8. Next dates: May 12 (Contact Center CX) and May 26 (8x8 Engage). Every other Tuesday at 8AM PT | 11AM ET | 4PM GMT. Register: bit.ly/4wc8sj9

🎬 Scene 2: Jane the Chess Grandmaster The visual: Jane sits at a tournament chess board, composed under pressure, makes one decisive move, and wins. What it represents: Managing hundreds of workflows simultaneously, always thinking three steps ahead. The real story: Jane Gehrke, as the sole Senior Telecommunications Analyst supporting Gillette Children's 1,800 users and 84 contact center agents across 11 locations, is essentially playing a very high-stakes, very complex game of 4D chess. As Jane said, "Now we can spot trends before they become problems. Whether it's call volumes, wait times, or system usage, we finally have the visibility to manage operations strategically." Chess isn't won by being reactive, but by seeing the whole board and having a great playbook. CX is the same way. Visual detail note: Jane's dark colored turtleneck is a confirming clue that this scene is inspired by Netflix's The Queen's Gambit, a dramatic prestige series about a woman who becomes the greatest chess player in the world. Watch this scene and more expertly AI-animated scenes in The Power of Melissa & Jane: bit.ly/4ui7TlP

Frontline teams handle customer interactions constantly, but they're usually working without the context that support teams take for granted. For organizations that haven't connected visibility and communication across distributed teams, that's becoming a measurable CX liability On May 7, we're hosting a fireside chat with Metrigy's Robin Gareiss to explore what IT and CX leaders are doing to close that gap. Register for this webinar here: bit.ly/3Qy3Pj4

🏁 This is it! The 8x8 Sellers’ Circle EMEA Incentive has come to a close. 👏 A huge thank you to everyone who took part. Your commitment, energy, and focus have made this programme a real success. 🏆 Congratulations to our winners, whose performance has earned them a place on an exclusive 8x8 partner experience in Mauritius. 🌴 The competition was strong from start to finish, and the results speak for themselves. This may be the end of the incentive, but the momentum continues. #SellersCircle #8x8 #8x8Channel #ChannelPartners

This Earth Day, our Team8s in Portugal turned intention into action with a plogging activity, combining movement with care for their local community. The team walked six kilometers around Aveiro and collected 13 bags of waste, making a visible difference. And because giving back isn’t a one-time thing, but part of how we show up consistently in the world, through our Volunteering Time Off program all 8x8 Team8s can take up to 32 paid hours each year to support causes that matter to them. 💚 Proud of this team for using their time, energy, and heart to make a positive impact. 🌍 #LifeAt8x8 #Team8s #EarthDay #VolunteeringTimeOff #PurposeInAction