AAMI Insurance

@michael_barling Hi Michael, we’d be happy to look into your policy and provide further clarification. Please send us a direct message with your policy details so we can assist further. - Nora twitter.com/messages/compo…

@AAMI @kai_h Actually, I'm a AAMI policyholder too. I'd be very interested in an explanation of this.

Hey @AAMI, care to explain this? Contents Insurance: 2024: $554.70 2025: $682.81 2026: $1,044.60 Zero claims. Same stuff. 88% increase in three years. Genuinely curious what risk model produces this? Asking for a friend who can no longer afford these cost-of-living increases.

@PA_82 Hi Please send through a private message so we can look into this further for you. - Dee

@kai_h @AAMI Absolutely shambles… how is it justified. You ring them up and the answer is remove stuff off the policy or increase your excesss.

@sunnymohan Hi Manoj, if you DM us with your name, registration number, contact number & claim number (for ID) we can escalate this to our claims team and they will be in touch within 1-3 business days. If this is urgent you can speak with claims at 13 22 44 (8am-7pm AEST) for assistance- R

If the repairs are almost done, why are you saying there are still delayed parts to refuse me a loan vehicle? @AAMI You are misinforming me while your system shows that the repairs are almost done.

Despite acknowledged delays and missed SLAs, @AAMI continues to refuse providing a loan vehicle while charging full insurance premiums for a car I haven’t been able to use. The repairer cited staffing shortages, but this should not become the customer’s burden. As a policyholder, my contract is with the insurer—not their supply chain. This raises serious questions about accountability and customer fairness. I request your urgent intervention to connect me with the appropriate leadership team to resolve this without further delay. It is disappointing that an organisation of this scale allows such responsibility gaps, leaving customers stranded for months while collecting premiums. At this point, I expect: - Immediate provision of a loan vehicle or - A fair resolution for the prolonged loss of use. This reflects a breakdown in customer commitment. #AAMI #CarInsurance #InsuranceAustralia #CustomerExperience #CustomerService @Suncorp #suncorp

@sunnymohan I’m sorry to hear that you’re still without your car—that must be frustrating. Please send us a DM with your claim number and contact details, and I’ll have a team member call you with an update. - Rian

@tonytardio @AAMI This is what they have been doing for the last three months: pushing me from one department to another. @AAMI, you are so dysfunctional that one department doesn’t talk to another. You ask customers to keep calling different numbers.

Time has come to reveal that I’ve not had a good experience dealing with @AAMI . Almost 7 weeks since my car was stolen they’ve been stonewalling paying me. I’ve escalated matter to the Australian Financial Complaints Authority. So everyone knows insurance company is @AAMI

@NickiTa04640289 Hi Nicki, sorry to hear about your roadside assist experience and the situation if left you in. If you would like to speak to us further about this, please send us a dm with your rego, full name and phone. -Drew.

Did you know @AAMI Insurance will refuse to tow your car if you want roadside assistance to attend first to see if they can jump start you! You’re 50 minutes from home to drop your Nephew to his mum at hospital and break down 3 minutes from the hospital.

Prepare for damaging winds, heavy rainfall and potential flooding in Exmouth, Carnarvon and Kalbarri from Tropical Cyclone Narelle. Visit us at aami.com.au/aami-informed/… for tips on how to prepare. Stay safe. x.com/BOM_au/status/…

@sunnymohan @tonytardio Hi there Manoj. We are sorry to hear you are unhappy with your claims experience. We would love the opportunity to look into this further for you. Please send us a private message with your details. - Eliza

Terrible experience lately with @AAMI. My car was towed to a body shop here in Melbourne over 6 weeks ago. No one looked at it for the first 15 days, and I only got the quote after follow-ups on the 17th day. Now the repairer designated by @AAMI says the vehicle won’t be ready until 30 April—3 months from the day it was towed. A new car is built in a day, yet bodywork takes 90 days? 😲 It’s shocking how such large companies, supposedly covering your risk, are so terrible at operations. Despite speaking to multiple people, they still haven’t provided a loan car—even after breaching their initial SLA for providing a quote on time. When I contacted their complaints team, they said they’d get back to me within 30 days.

@lucky_rae Please send through a private message if you require assistance with a policy or claim. - Dee

@SuncorpGroup Why is it so hard to log in to Suncorp Internet banking and the Suncorp app. Everything is wrong which it's not. Seems like someone is interfering with my bank. I need to change my password but can't do that either. So sick of trying.

#BREAKING: Suncorp announces FY26 #HalfYearResults. CEO Steve Johnston presents the results #live at 10:30am AEDT. Watch here: bit.ly/4rrdUf8

A developing tropical low is likely to intensify into a Tropical Cyclone, impacting far North Qld on Thursday, before tracking into the NT and WA over the weekend and into next week. Visit aami.com.au/aami-informed/… for important steps on how to prepare. x.com/BOM_au/status/…

@AngryCrowsFan That's terrible news, we appreciate you advising of this, our team will be ready to assist all affected customers. Please stay safe. - Dee

@AAMI big clam coming your way. There’s been a Carr crash at marvel stadium. 23 man collision & a power outage.

@TharsiyaJan We have replied to your private message. - Dee

@AAMI I have DMed the details. I have raised a complaint with IDR and I am planning to go to AFCA for this. This is really ridiculous and misleading and misrepresentation of information you deny claim saying you won’t insure drivers with suspension whereas your system says otherwise

@AAMI : You rejected my claim stating I didn’t disclose my suspension if I had you wouldn’t have insured me honestly I didnt hear that in the renewal call I heard any accidents in the past and said No but I was able to get a quote marking suspension for a low price? Can u explain

Stay safe if you are in Central & South East Queensland. Heavy rainfall and possible flooding in the coming days. If affected, lodge a claim via the AAMI mobile app or visit aami.com.au/claims-policy/…. We’re here to help. x.com/bom_au/status/…

@TheSarge61 Hi there, I can understand how frustrated you must be with the increases to your renewal. Please know we are able to help review your renewal and see what might be causing this increase. Please send us a PM with your policy details or call through on 13 22 44 -Ollie

@AAMI just received my car insurance renewal - policy increase nearly 30%. Hardly drive the car, no claims - how do you justify this? Try again or I'll go elsewhere.

@mcdonellaussie Hi there Mark. Thanks for sharing your positive experience. We love to hear it. Have a great day! - Eliza

@tonytardio @AAMI Oh the first person who hit me was not insured I paid the excess to get the job done. After it was all finished I had my excess refunded.

Stay safe if you are in South Australia and Victoria. Heavy rainfall and possible flooding in the coming days. If affected, lodge a claim via the AAMI mobile app or visit aami.com.au/claims-policy/…. We’re here to help. x.com/bom_au/status/…

@OLoughlin_D We are able to assist with your complaint. Please PM us with your details so that we can provide help. Thanks - Josh

@AAMI A 'surface clean' doesn't fix 8 weeks of meth outgassing in seat foam. My kids would be breathing those fumes every time the heater or AC is on. A bucket and sponge doesnt cut it. Would you put your family in a mobile drug lab?

Hey @AAMI, @Suncorp my stolen vehicle has confirmed positive meth contamination. The repairer initially quoted a full interior refit, later removed after insurer review. No NATA-accredited lab testing conducted. Hire car support ends tomorrow. Would you put your family in it??

@OLoughlin_D Hi Daragh. I appreciate your concern over the safety of your car. For further assistance please PM us with your details, and we can help you from there. Thanks - Josh

@AAMI Thanks Ollie. Still waiting since Dec 15. Thieves had car 6 days; recovered Dec 29. Why did AAMI order the assessor to ignore his refit recommendation for a mere surface clean after 8 weeks of meth/bio contamination? Would you expose your kids to that??