Air Canada

@kimriles We're sorry to hear this, Kimberly. Please send us more details in private message to look into this. x.com/messages/compo… /Ash

Truly shocked to hear how poorly my daughter was treated by one of the cabin crew today in business class on @AirCanada BCN to YUL. Her first time flying full business class in a pod, and it certainly wasn’t what she was expecting!

@wanna_golf Hello, Thank you for your positive feedback. Air Canada Social Media. /Vance

@AirCanada I’m at the new YUL lounge. New electrical outlets are great. Rest looks the same. Including not refilling the buffet. Nice work

@Steve_Thom77 to provide you with further information. /Jimmy 2/2

@Steve_Thom77 Hi Steve, thank you for reaching out, and we’re sorry to hear about your recent experience. As your case was submitted through Air Canada Vacations, we recommend following up directly with their team for a status update, as they handle these claims and will be best positioned 1/2

@AirCanada I am a 75k Aeroplan status holder. My wife and I returned home from a disappointing Mexican vacation booked thru AC vacations. We do make a claim when we returned in early March and we have not been advised of the outcome of our claim.

@BridgesAim94035 Hello, we suggest deleting this post as it contains confidential information. Please DM us instead. x.com/messages/compo… /Lea

@AirCanada I’ve been waiting months for a promised refund tied to case CAS-10814552-W9N0P4. I was told a USD cheque would be issued after confirming my mailing address, but I still have no payment or update. Can someone please help escalate this?

@dcoe88 Hello Danny, We're sorry to hear that. Could you please send us a DM with your damaged baggage claim number (YULAC12345) and names as associated on the claim so we can better advise? You can send us a DM here: x.com/messages/compo… /Billy

@AirCanada baggage and contents destroyed on your flight, $1000 damage. Have only been offered a replacement bag worth $100 and there is no way to communicate this is unacceptable or speak to a human. Please help

@bport0 bill (utility/bank/cell) matching the name on their Aeroplan profile as well as the matching address. Documents will be reviewed, and the appropriate action will be taken by the Compliance department. /Louie 2/2

@bport0 Hi bport0. To restore the account’s good standing, you’ll need to provide valid proof of residency and identity by email to validation.documents@aircanada.ca. Acceptable pieces of identification include: a copy of driver's license or a copy of Passport AND a copy of any valid 1/2

@Aeroplan @AirCanada please check dm

@Socal_Canuck Hello, Thank you for reaching out to us. Please, send us a Private message. Please, provide us with your booking confirmation number as well as the full names of all passengers as they appear on the booking so we can advise. Regards, Air Canada Social Media /John

@AirCanada Flying United to YYZ continuing on with an AC leg but US reissued our tickets due to a scheduling change with Air Canada and now they can’t issue the AC leg ticket . Call center refused to help,Can’t clear YYZ connections without a boarding pass to scan Please advise.

@demit29 Hi demit29. Please do not use a VPN, or Proxy on our website. Please try clearing the cache on your browser, close and reopen in a private browser (use Chrome or Firefox if possible) and try again. /Louie

@Aeroplan @AirCanada Must be worst frequent flier website among global airlines. Trying to buy points while abroad. Keeps showing plane going round while waiting then freezes with a white box. Repeated attempts and then shows "we are sorry. Something went wrong"

@therealjacfas Hello, We’re sorry to hear about your experience. Kindly send us a private message so we can verify your details and provide further assistance. x.com/messages/compo… /Mona

@CBCNews flight from London to Toronto turned back while over the Atlantic. Now booked on a 16 hour flight through Barcelona travelling with my elderly mother while others got a direct flight. No one answering Air Canada customer service and app isn't changing flight @AirCanada

@Tracey23124 Social Media /John 2/2

@Tracey23124 Hello, Thank you for reaching out to us. Please, send us Private Message. How can we be of help to him? Please, provide us with your booking confirmation number as well as the full names of all passengers as they appear on the booking so we can advise. Regards, Air Canada 1/2

@Aru3348 Tracing Number for the delayed baggage, we invite you to do so by filling the webform in the following link:bagrecovery.aircanada.com, a member of the baggage team will follow up with you to get your baggage reunited with you. Regards, Air Canada Social Media /John 2/2

@Aru3348 Hello, We are sorry to hear of your delayed baggage. Please, provide us with the tracing number which looks like this (YULAC12345) as well as the names of the passengers attached to it so we can verify the situation and advise. If you did not make a claim or received a 1/2

@AirCanada you damaged my stroller and now you are not even responding to my queries. Very bad customer service. Refund me the amount for damaged stroller.

@hockeynpolitics Hello, Thank you for reaching out to us. Please, provide us with your booking confirmation number as well as the full names of all passengers as they appear on the booking so we can advise. Regards, Air Canada Social Media /John

@AirCanada flight from London turned back. Stuck in London England and gate agents don’t exist. Is there an emergency number to call?

@murf1801 Hello, Thank you for reaching out to us. Please, provide us with your booking confirmation number as well as the full names of all passengers as they appear on the booking so we can advise. Regards, Air Canada Social Media /John

@aniketvr Hi Aniket, we have sent you an email with the new flights as per your request. /LIV

@AirCanada please check your DM regarding a rescheduled flight and assist at the earliest. Thanks

@aniketvr Hi Aniket, We can offer you the following alternative flights: July 21: AC019 from Vancouver (YVR) to Singapore (SIN) July 23: SQ508 from Singapore (SIN) to Bangalore (BLR) Would you like us to proceed with this change for a departure on July 21, 2026? /LIV

@ptoreylc assured after investigating, a Customer Relation representative will get back to you Regards Air Canada Social Media /Nils 3/3

@ptoreylc therefore, we continually monitor and address the performance levels you should expect to receive from us.We invite you to share your feedback with all details, directly with Air Canada Customer Relation through their webform available here bit.ly/2urQ7ob . Rest 2/3

Shocked & appalled by how we were treated by @AirCanada gate agents, especially Lara, who yelled, bullied coworkers, & lied about who her manager was. When behavior like this is displayed so comfortably, it says a lot about the culture being tolerated at #AirCanada #YYZ