ALL Accor

Hello Hardik - thank you for reaching out to us. We understand your frustration regarding the missing Status/Reward points from your recent Rewards+Cash bookings and the closed ticket. For direct assistance with this issue, please contact our customer service via email at customercare@accor.com or through chat at: help.accor.com/s/?language=en… . They will help resolve this for you. We remain available should you need further assistance. Kind regards, ALL Social Team

@All @Accor your app completely zeroed out the status/reward points for the credit card portion of my recent Rewards+Cash bookings. To make it worse, support just closed my ticket as "resolved" without adding anything.

Hello, Thank you for contacting ALL. We are responding to your reservation. To process your request, we need some additional information.Please provide the following details via private message: Your detailed request (full name of the hotel, date of stay) Your first and last name Your email address Your ALL card number (if you have one) This will allow us to take the necessary steps to respond to you as quickly as possible. Feel free to contact us if you need any further information. Thank you for choosing ALL, and we look forward to welcoming you soon at one of our establishments. Best regards, The Accor Social Team

Accor for Corporate Bookings: Can anyone please confirm — if we book an Accor hotel using our personal Accor ALL account for our own stay during a corporate trip, will the hotel provide a GST invoice in the company’s name (with company GST details), even though the booking is under a personal account? Would appreciate confirmation from someone who has done this before 🙏 @ankurmittal @ccg33k @All

Hello, Thank you for contacting ALL. We are responding to your reservation. To process your request, we need some additional information.Please provide the following details via private message: Your detailed request (full name of the hotel, date of stay) Your first and last name Your email address Your ALL card number (if you have one) This will allow us to take the necessary steps to respond to you as quickly as possible. Feel free to contact us if you need any further information. Thank you for choosing ALL, and we look forward to welcoming you soon at one of our establishments. Best regards, The Accor Social Team

Booked through Accor. My reservation appeared simultaneously as active and cancelled. Accor Customer Care itself later acknowledged the “contradictory status” of the reservation. I tried to resolve the issue amicably, including accepting a partial refund. @Accor @ALL

@spendwiselyx Hey! We’ll transfer you to customer care. They will get back to you shortly. 😉

Cher Monsieur Florent, Merci d'avoir contacté l'équipe Mercure. Afin que nous puissions traiter votre demande, veuillez contacter notre service clientèle directement par message privé, ou via notre zone de support. N'hésitez pas à nous contacter si vous avez d'autres questions. Cordialement, L'équipe Mercure

Vous voulez vraiment pas que je réserve chez vous 8min d’attente @All @Mercure_FR

@FlorentRnd Bonjour, désolés pour cette attente 😔 Nous transmettons votre retour aux équipes concernées. En attendant, vous pouvez également effectuer votre réservation directement sur le site officiel, où vous pourrez consulter les disponibilités et tarifs en temps réel 😊.

Hello, Thank you for contacting ALL. We are responding to your request regarding the whatsapp business. To process your request, we need some additional information.Please provide the following details via private message: Your detailed request (full name of the hotel, date of stay) Your first and last name Your email address Your ALL card number (if you have one) This will allow us to take the necessary steps to respond to you as quickly as possible. Feel free to contact us if you need any further information. Thank you for choosing ALL, and we look forward to welcoming you soon at one of our establishments. Best regards, The Accor Social Team

Please oo is it just me that is noticing that whatsapp business is crashing or no body wants to say anything about it? To receive message is difficult. To send message is difficult. Everything is just hanging and it's frustrating!!!

Hello, Thank you for contacting ALL. We are responding to your request regarding point refund. To process your request, we need some additional information. Please provide the following details via private message: Your detailed request (full name of the hotel, date of stay) Your first and last name Your email address Your ALL card number (if you have one) This will allow us to take the necessary steps to respond to you as quickly as possible. Feel free to contact us if you need any further information. Thank you for choosing ALL, and we look forward to welcoming you soon at one of our establishments. Best regards, The MGallery Social Team

@justforglams_ Hey! We’ll transfer you to customer care. They will get back to you shortly. 😉

Hello Thank you for contacting ALL. We have received and noted your request. To assist you as quickly as possible and to ensure confidentiality, we invite you to contact us by email at customercare@accor.com , or directly via chat using the following link: [help.accor.com/s/article/why-…] . You will find a small chat bubble in the bottom right corner of the page. Please do not hesitate to contact us if you require any further information. Thank you for choosing ALL, and we hope to have the pleasure of welcoming you soon to one of our establishments. Sincerely, ALL Accor

@jatinsapra @Accor @All Novotel properties across India are worst services. Same experience at Novotel Juhu.

Came to Novotel Delhi Aerocity to celebrate wife's birthday. @Accor Platinum member. Was promised a Suite and decoration by staff on email. They gave me basic room with no decoration. Called reception from room 3 times, no one picked. @All Here is video of a call not picked in over 100 secs. Even the front desk staff is too slow. Requested for manager multiple times but told he is busy. Please reshare so they improve service. @saketreddy @aman6490 @ankurmittal @SartanparaYash

Hello Thank you for contacting ALL. We have received and noted your request. To assist you as quickly as possible and to ensure confidentiality, we invite you to contact us by email at customercare@accor.com , or directly via chat using the following link: [help.accor.com/s/article/why-…] . You will find a small chat bubble in the bottom right corner of the page. Please do not hesitate to contact us if you require any further information. Thank you for choosing ALL, and we hope to have the pleasure of welcoming you soon to one of our establishments. Sincerely, ALL Accor

@All i’ve arrived for my stay at Ibis Thurrock.4th-5th April was originally booked & paid for, then 5th-6th added later. Payment for 5th-6th was taken over the phone & the app shows it’s paid for, but staff have asked me to pay on arrival as they say no payment was made.

@Sammy_Holl Hey! We’ll transfer you to customer care. They will get back to you shortly. 😉

@Mahad3v1 Hey! We’ll transfer you to customer care. They will get back to you shortly. 😉

@Michy_05 Désolé pour la situation — merci de nous contacter immédiatement via notre chat Accor afin que nous puissions résoudre ce problème au plus vite.

@All I have issues with one of the hotels in munich and I have not had a response.. I have a senior citizen in a room without heating he has health complications since the hotel is full and they cannot move me. I require a solution because of the dire cold in Germany. Thank you!

Pour transférer vos points ALL - Accor Live Limitless vers des Avios Qatar Airways Privilege Club, vous devez d'abord lier vos deux comptes de fidélité. Accor Group Accor Group +1 Étapes pour effectuer le transfert Liaison des comptes : Connectez-vous à votre compte ALL Accor ou à votre compte Qatar Airways Privilege Club et suivez les instructions pour "Lier mes comptes". Conversion manuelle : Une fois les comptes liés, vous pouvez convertir vos points Reward en Avios depuis votre tableau de bord Accor. Ratio de conversion : Le taux standard est généralement de 2 000 points Reward = 1 500 Avios (le seuil minimal de conversion est de 2 000 points). qatarairways.com qatarairways.com +4 Points importants Identité identique : Le nom et le prénom doivent être exactement les mêmes sur les deux comptes pour réussir la liaison. Partenaire unique : Vous ne pouvez lier votre compte ALL Accor qu'à un seul partenaire aérien à la fois. Cumul double : Une fois liés, vous cumulez automatiquement des points dans les deux programmes (points Reward + Avios) lors de chaque séjour à l'hôtel ou vol avec Qatar Airways. qatarairways.com qatarairways.com +2 Si vous rencontrez des difficultés techniques lors de la liaison ou du transfert, vous pouvez contacter l'assistance via le chat Accor sur le site officiel ou par email à l'adresse customercare@accor.com. Avez-vous déjà un compte Qatar Airways Privilege Club actif pour procéder à la liaison ?

@All how can i transfer my all accor point into Qatar avios point

Hello, Thank you for contacting ALL. We have received and noted your request. In order to assist you as quickly as possible and to ensure confidentiality, we kindly invite you to contact us by email at customercare@accor.com , or directly via chat using the following link: help.accor.com/s/article/why-… .You will find a small chat bubble in the bottom right corner of the page. Please do not hesitate to contact us should you require any further information. Thank you for choosing ALL and hope to have the pleasure of welcoming you soon to one of our establishments. Kind regards, ALL Accor

@All 2145: Refundable booking cancelled 18/3/26 (free till 19/3) due to Lufthansa flight cancel. €242.10 deducted. CS promised hotel contact twice no response! Escalated via email. Urgent full refund pls! #AccorRefund

Hello, Thank you for contacting ALL. We have received and noted your request. In order to assist you as quickly as possible and to ensure confidentiality, we kindly invite you to contact us by email at customercare@accor.com , or directly via chat using the following link: help.accor.com/s/article/why-… .You will find a small chat bubble in the bottom right corner of the page. Please do not hesitate to contact us should you require any further information. Thank you for choosing ALL and hope to have the pleasure of welcoming you soon to one of our establishments. Kind regards, ALL Accor

ngl i don't log onto this app ever because usually when i do, i log off with real bad anxiety. someone is usually talking smack or spewing negative energy or something that just starts to stir up scenarios in my brain and i don't want that!! But I do know that --

Cher Monsieur Bladier, Merci d'avoir contacté ALL. Afin que nous puissions traiter votre demande, veuillez contacter notre service clientèle directement par message privé, ou via notre zone de support. Merci d'avoir choisi ALL - Accor. N'hésitez pas à nous contacter si vous avez d'autres questions. Cordialement, L'équipe Accor

@All ça fait 4 ou 5 fois que j’essaie de sign up à Accor Live Limitless et je ne reçois pas le code de vérification

Hello, Thank you for contacting ALL. We have received and noted your request. In order to assist you as quickly as possible and to ensure confidentiality, we kindly invite you to contact us by email at customercare@accor.com , or directly via chat using the following link: help.accor.com/s/article/why-… .You will find a small chat bubble in the bottom right corner of the page. Please do not hesitate to contact us should you require any further information. Thank you for choosing ALL and hope to have the pleasure of welcoming you soon to one of our establishments. Kind regards, ALL Accor

@All Hi my booking has failed but points have been deducted. I need the points to make another booking. Would appreciate a quick resolution. Phone support told me I will have to wait 24 hours and email has gone unanswered

@All My Accor Signature was renewed on March 15th and payment was made but my account not updated yet.

@brettbasse Dear Customer, Thank you for reaching out. For a quicker resolution, please contact us directly via email at customercare@accor.com or through our chat service on the Accor website. We apologize for the inconvenience and look forward to assisting you. Best regards,

@All I’m missing this months Accor signature points and my credit card has been deducted. I’ve send numerous emails and not had a response. It’s very poor customer service.