American Express UK

@RemoaningW Hi there, thank you for getting in touch. We're sorry to learn of your recent experience. A complaint can be raised with our Customer Services Team by calling 0800 9178047, or by sending a secure message via our website.

@AmexUK been on hold for 22 mins to talk to customer service. Do you have anyone left employed to speak to your customers?

@andreiriley_ Hi there, thank you for getting in touch. We're sorry to learn of your recent experience. A complaint can be raised with our Customer Services Team by calling 0800 9178047, or sending a secure message via our website.

Searching for hotels on Amex Travel is such a horrid experience man. It's 2026 and there are a million other travel websites to learn from so why is this still so awful??? @AmexUK

@Lillybet07 Hi Elizabeth, thanks for your message. Please get in touch with our New Accounts Team by calling 0800 032 7404 and selecting option "2" and a member of the team will happily assist you. Many thanks.

@AmexUK I cannot see how to contact you ? Card has not arrived though been sent and I do not have account to message you. I do not want the card now as going to go through a family referral and be a secondary card holder .

@rich_mead @metpoliceuk Hi Rich, thanks for your message. Please get in touch with our Customer Service Team by calling 0800 917 8047 and a member of the team will happily assist you. Many thanks

@AmexUK I’m trying to make a claim on travel insurance with my platinum card, and @metpoliceuk have issued a crime reference number, but I can’t resolve it because you need a full police report, which met police won’t give. Any ideas how to resolve please?

@PM_PaulMartin Hi Paul. We're sorry to learn of your recent experience. A complaint can be raised with our Customer Services Team by calling 0800 9178047, sending a secure message via our website or by writing to Global Customer Research and Solutions, 1 John Street, Brighton, BN88 1NH. Thanks

@AmexUK how bad is your customer service … how to definitely get customers to leave 👍

@dasherdad4 Hi Harshvardhan, thanks for your message. Please get in touch with our New Accounts Team by calling 0800 032 7404 and selecting option "2" and a member of the team will happily assist you. Many thanks.

@AmexUK I had applied for amex in the UK, and was asked for extra details which I had uploaded. But received a cancellation today saying no docs were received, can you check what was the issue at your end and re verify this -

@project_cch Hi Christopher, thank you for getting in touch. We're sorry to learn of your recent experience. A complaint can be raised with our Customer Services Team by calling 0800 9178047 or sending a secure message via our website. Many Thanks

@AmexUK It’s been 8 months and countless calls, and I still haven’t resolved disputed charges on my Amex. Every time I contact support I get a different answer and promises that never happen. A new person handles each case—how is that productive?

@gillpind Hi Gill, thanks for your message. Unfortunately for security reasons we are unable to access individual accounts via social media. Please get in touch with our Customer Service Team by calling 0800 917 8047 and a member of the team will be best able to assist you. Many thanks

@AmexUK I need a manager to DM ME URGENTLY been a card holder 40 years and been treated with no respect at all..

@ColinRa93605838 Hi Colin, the Supplementary Cardmember will have been requested to set up an online account. Please get in touch with our Customer Service Team by calling 0800 917 8047 and a member of the team will be best placed to assist you. Many thanks

@AmexUK If my partner gets a letter saying Amex needs additional info on her Amex card, which is a secondary card on my account, else you'll stop her card BUT she doesn't have account of her own to access to give additional info AND you REFUSE TO HELP what is she to do PLEASE?

@Leanne09585967 Hi Leanne, thanks for your message. Unfortunately for security reasons we are unable to access individual accounts via social media. Please get in touch with our Customer Service Team by calling 0800 917 8047 and a member of the team will happily assist you. Many thanks

@FootballMatt3 Hi there, thanks for your message. Please get in touch with our Customer Service Team by using Live Chat on a desktop browser and a member of the team will happily assist you. Many thanks.

@AmexUK I don’t have access to calls atm

@AmexUK can I get some help pls

@FootballMatt3 Hi there, thanks for your message. Unfortunately for security reasons we are unable to access individual accounts via social media. Please get in touch with our Customer Service Team by calling the number on the back of your card and the team will happily assist you. Many thanks.

@AmexUK I have made a payment but it’s not been recognised on my account

@Dag1011a Hi David. We're sorry to learn of your recent experience. A complaint can be raised with our Customer Services Team by calling 0800 9178047, sending a secure message via our website or by writing to Global Customer Research and Solutions, 1 John Street, Brighton, BN88 1NH. Thanks

@AmexUK incredibly disappointed with poor customer service in relation to an issue on my wife’s card. Given the annual fee for a platinum card this is unacceptable. Telling us to ring back when you are less busy is unacceptable for what is meant to be a premium product

@LironShekel Hi there, we’re sorry to hear about your recent experience. We’ve passed this on to the relevant teams and appreciate you getting in touch. For information on contacting our Fraud Team, please follow this link: americanexpress.com/uk/benefits/se… Many thanks

@AmexUK you are discriminating against people with mental disabilities by forcing your customers to talk to your fraud team ON THE PHONE. They need to be available by email or texts or chats. You cannot force customers to talk on the phone when they are unable to!!!

@SK6158631476146 Hi there, thank you for your message. We're sorry to hear you are unhappy with the offers you have been receiving. All available offers will be viewable when logged into the account via our website. Many Thanks

@AmexUK You used to have offers on the card for Charles Tyrwhitt. Why did you stop this?

@Matronincharge Hi there, thanks for your message. Unfortunately for security reasons we are unable to access individual accounts via social media. Please get in touch with our Customer Service Team by calling 0800 917 8047 and a member of the team will happily assist you. Many thanks

@AmexUK Why new card when present doesn’t expire for 3 years?

@CliffFrame Hi Clifford, thanks for your message. Our team are experiencing a higher volume of messages but please be assured we are working to support all customers, with those affected by current safety concerns when traveling being a priority. Please try again later. Many thanks

@AmexUK I’m trying to get an online chat with your agents as I’m currently in Thailand and likely unable to fly home on the 4th due to the Middle East conflict. Why is no one available?

@barneymcg999 Hi there. Thanks for your feedback. We've passed this on to the relevant teams and appreciate you reaching out. Thank you.

@AmexUK did u know that BA app won’t accept BA Amex for payment for a Mumbai flight. Staggering. Unsupported card type.

@JHarriman53983 Hi Jonathan, thanks for your message. Please get in touch with our Customer Service Team by calling 0800 917 8047 and a member of the team will happily assist you. Many thanks

@AmexUK after 20 years of being with Amex and spending between £20-40k per year on my credit card, they refused to pay the £200 cashback on a recent credit card transaction because their system said it wasn’t enrolled in time yet on my app it said it was enrolled.