ASICS UK

@jess_dale21 Hi Jessica. We emailed you regarding this yesterday, if you need any further assistance please contact us by DM or reply to our email. Kind regards, ASICS Team

@rafaeljamiranda @ASICSUK @ASICSeurope I agree! Same here, always use ASICS but waited over 3 months and still no refund and customer service been appalling!

@ASICSUK what a terrible customer service, automatic script responses and ignoring the customer completely. After 6 years using @ASICSeurope for running I will say goodbye and try a new brand.

@rafaeljamiranda We are sorry to hear there was an issue, please feel free to get back in touch via DM and we will be happy to assist you.

@sp8rkysx Hello sp8rkysx, Thank you for your message to ASICS. Please send us a DM with your order number so that we can help you. Kind regards

@ASICSUK Hi, Placed an order on 19/03/23 and just had an email saying its delayed and you don't know when I will get it? I need these asap, also your phone line just goes to an apology message so assume you are getting a lot of people phoning to complain. whats going on????

@fobpaw Hi there, thank you for reaching out and for your interest in ASICS. Please get back in touch via Direct Message and we will be happy to assist you.

@ASICSUK Have you received my return for order OUTGB35405320

@TheLawsons Hi Sara. Our kids tennis shoes are not separated by gender for kids. The Gel Resolution 9 GS comes in the colors White/Amethyst and Steel Blue/Hazard Green. Kind regards, ASICS Team

@ASICSUK Hi. Can you tell me if you are getting more stock of the Kids Gel-Resolution 8 GS in Soft Sky/Dive Blue, or have they been discontinued? I'm looking for a size 2. There's only the Clay version showing on your website.

@GregBurrows7 Hi Greg, thanks for your message. Please send us a DM for more details. ASICS Team

@ASICSUK Hi, do you no longer make size 16 running shoes?

@BobbyGrant26 Hi Bobby! We are not aware of any website issues at the moment. Please try to clear you cookies or try a different browser or device. Kind regards, ASICS Team

@ASICSUK trying to do an order in your order, go through the full checkout process but each time the screen has frozen on this? Are there issues?

@AbigailHooper1 Hi, we're sorry to hear about your experience. Do you already have a query open with our consumer experience team? Feel free to send us a DM with the query reference number. ASICS Team

@ASICSUK I have already done this and got no response. I also chatted to your online team who were less than helpful. Where do we go from here?

Purchased for £175 two weeks ago in preparation for my first half marathon! A hole already appearing in the toe, I don’t run that fast!!! @ASICSUK ?????

@_Visfit Hi Harry, Thanks for your message, we're really sorry to hear about that. If you could send us a DM with your ASICS order number or email address, we can look into this for you. Thanks, ASICS Team

@ASICSUK Hi - I only bought these less than 6 months ago, but already the wear on the heel is significant (attached) - I’ve worn @NewBalanceUK for years without this issue. What would you suggest?

@AmirDaftari Hi Amir, Thanks for your message, we're really sorry to hear about that. If you could send us a DM with your ASICS order number or email address, we can look into this for you. Thanks, ASICS Team

@ASICSUK hi, I brought a pair of GT-2000 10 around 6 months ago and they’re already falling apart!!! Please help

@ElliotcPike Hello Elliot, Thank you for contacting ASICS. Please provide the order number and email address so our Customer Service can get to you with further instructions. Many thanks, ASICS Team

@ruthhayes23 Hi Ruth, thanks for your message. If you can send us a DM, we'd be happy to help. Thanks, ASICS Team

@ASICSUK Please can you explain why women’s trainers are more expensive than men’s. Exactly the same, just different colours and size options. In store, men’s were a further £6 less than this, so £15 more for the women’s

@paulcroal69 Hi Paul We would like to thank you for taking the time to contact ASICS. We have been in touch with you via email, for any other needs, please contact us at consumer-uk@asics.com Regards

@larifromdacoast Hello Claudete, Thank you for your message. Our Customer Service Team has sent you a message to your personal email linked to the order OUTGB34786464 . Kind regards, ASICS Team

@ASICSUK hiya, I placed order OUTGB34786464 on Saturday and I went to go check the order status and got the below message, please advise? The email is exactly the same as the one I got the order confirmation on

@Jem_Charlene Hello Jemma, Thank you for your message. Please DM us your email so we can review the transaction. Kind regards, ASICS TEAM

@ASICSUK what is going on with your outlet website it is winding me up now, I’m trying to play an order and it won’t let me!!!!

@carlys1982 Hi Carly. We have DM'ed you about this. Kind regards, ASICS Team

@ASICSUK Please can you cancel my order if the shoes cannot be dispatched as you have taken my money for a product you don’t know when your dispatching and no compensation has been offered

@ASICSUK why has my order kit been dispatched yet ?OUTGB34787206

@Michael64080034 Hello Michael, Thank you for contacting us and for your interest in ASICS. Please contact us by private message so that we can better assist you. ASICS

@ASICSUK how long do your refunds take?