AUDI Financial Services UK

Our phone lines are currently open 9am-5pm Monday to Friday. Outside of these times we are still working hard to answer your queries. Please visit vwfs.co.uk/contact-us for information on how to contact us. Thank you for your patience during this time.

@kenakaburns @VWUKFinanceHelp Thank you for getting in touch. You can manage this on your online customer portal. Please follow this link to log in: customerportal.vwfs.ie/?traci_s=CP:VW…

@VWUKFinanceHelp how do I do a voluntary termination on a lease agreement with my quote being nothing to pay?

@PauldaRita Please DM us your name and agreement number so we can help resolve the issue.

@AUDIFinanceHelp I’ve now been waiting for a response to my query since 29th March - despite various emails asking me to confirm personal details, which I have - the latest of which was 48 hours ago!

@riaanuk77 Hi Riaan. The link takes you to our website where you can contact us through one of our online forms. You can e-mail Customer Services at customerservices@vwfs.co.uk

@AUDIFinanceHelp Thank you. Please note the link you have sent me does not take me to a form to fill out as suggested

@AUDIFinanceHelp Guys, I have asked for an early settlement figure a few weeks back and the fee was zero. When I wanted to progress today I had to get a new quote which is not £653! How is this even possible in the space of a couple of weeks?

@scottpickavance In order to help you as quickly as possible the best way to contact us is by completing one of our online forms: customer.vwfs.co.uk/ContactUs.html

@AUDIFinanceHelp hi there. Does the following number belong to VWFS? 0800 652 7476.

@JU51LNS @MartinSLewis Please DM us your name and agreement number so we can escalate your enquiry.

@AUDIFinanceHelp @MartinSLewis I would rather you on ALL future statements for EVERYONE simply include these 2 pieces of info. It will be no effort on your part. It’s harder to not do it than justify why not do t you think?

Hi @AUDIFinanceHelp I have a service plan with you, and every month you send a statement, but nowhere does it tell you the outstanding balance, or the end date, why?? It’s a waste sending without these 2 pieces of crucial info @MartinSLewis

@jamesoconnor74 @MartinSLewis @MoneySavingExp Sorry to hear about this experience. In order for us to log your complaint please can you DM us with your name, agreement number and email address so our complaints team can investigate and get in touch​.

@AUDIFinanceHelp @MartinSLewis @MoneySavingExp So the great insurance Rip off continues. No claims, no accidents. The only change is one additional years No Claims discount yet we are still meant to swallow a 58% increase in premiums.

@juliatvc Really sorry to hear about your experience and thank you for getting in touch. In order for us to log your complaint please can you DM us with your name, agreement number and email address so our complaints team can investigate and get in touch​.

@AUDIFinanceHelp Trying to transfer my husband’s Audi PCP into my name so that when the worst happens on the worse day of my life I won’t find myself with an uninsured car that I can’t drive. Despite letter from the Royal Marsden & the hospice told that it can take 4-6 weeks! 1/2

@MicknJennynToby We have contacted you by DM.

@AUDIFinanceHelp Alternatively if you follow me I might then be able to DM you

@AUDIFinanceHelp Hi Can I please suggest that when someone takes out a Service Plan that you save paper and postage by just sending out an initial invoice with a schedule of Direct Debits rather that one every month for 2 Years. Goes straight in bin.

@sjaladurgam @Audi @AudiPlano Thanks for reaching out. If you could please DM us your name and agreement number, our customer services team will contact you as soon as possible.

@Audi @AUDIFinanceHelp @AudiPlano One of the ridiculous service from Audi groups. It's been more than a month, I'm looking for information. None of Audi services helping me. Especially, the level 2 charger redemption code...Not sure where to find it. audiusa.com/us/web/en/shop…

@s_clarke78 @AudiUKCare @AudiUK Sorry to hear about your experience. In order for us to log your complaint, please can you DM us with your name, agreement number and email address so our complaints team can investigate and get in touch.

@AUDIFinanceHelp @AudiUKCare @AudiUK So it seems that the last few 6 years have changed nothing in Audi land, still an absolute s**t show. All I need is a document to let me drive abroad, and yet the team that does that is not getting the documents for my car loaded. Please fix!!

@designerdiva93 Thank you for getting in touch. In order for us to log your complaint please can you DM us with your name, agreement number and email address so our complaints team can investigate and get in touch.

@AUDIFinanceHelp settled my finance on Friday but it is still showing as outstanding - how long will it take to update?

@Burkey1971 @AudiUK @AudiUKCare @SytnerAudi Hi there, please send us DM with your name and registration number and we'll look into this for you.

Utter shambles. @AUDIFinanceHelp @AudiUk @AudiUKCare. Ordered a E-tron GT on Contract hire (through my business) from @SytnerAudi Nott's went to collect in Dec, signed the paperwork only for it to have a fault so unable to take it away. Still no sign of it being fixed👇

@Sproutlaaar @AudiUK Can you please send us a DM with your full name and agreement number? Also a short line on what your query is regarding and a member of the team will be in touch to help.

@Sproutlaaar @AudiUK Hey Alice, please let us know if you need any further assistance with your query or if it has been resolved. Thanks!

@kandmeh (2) all but 58 days worth of interest that would have fallen due over the term of the agreement.

@kandmeh (1) Hi, Yes you can settle a PCP at any time during the agreement. If you settle within 30 days of the start date of the agreement this is referred to as a right of withdrawal and will incur a daily interest fee. If you settle any time after that you will receive a reduction of..