Air Transat

@scary_sherrie Hello Sherrie. We’re sorry for the frustration caused. Trip durations depend on our flight schedule and hotel availability, and some options may not be offered at certain times of the season. Our team would be happy to help explore alternatives that could work for your group.

@airtransat I’m VERY disappointed in your customer service. I found a 10 day vacation to Panama for next January for a decent price and put it out to my group of 30 to see interest. I went to book yesterday and was told no 10 day vacays til March! It’s Bullshit

@LucySori Hello Lucy. Please note that airtransat_QTM is not one of our official X accounts, so please do not contact them for help. If you require assistance with your booking, you can reach out to us via private message here. twitter.com/messages/compo…

@airtransat_QTM @airtransat this is a scam , this account just called me. Beware your users. #airtransat

We're sorry this has been your experience. It's not what we aim for! Send us a DM and we'd be happy to help out.

@LucySori Hello Lucy, please feel free to contact us privately with your claim number so we can follow up with our teams. 💙 twitter.com/messages/compo…

@airtransat place a claim on jan2026 and NO response up to date, been contacting contac centre (2+ hours waiting time) and emails. What’s next—-> claim at the #opcquebec ? #airlines #CustomerComplaint #yul

@for_vaughan @Sxnt1_Sxndxval Hello. Thank you for sharing your feedback with us, and we're sorry for the experience you had onboard. If you haven't already, please fill out the form below so that our Customer Relations department can look into the situation further. airtransat.com/en-CA/form-pos…

On a recent flight to the UK, my husband paid for a business class ticket on @airtransat Four young people sitting at the back of business class were given drink after drink by the hostess. They were out of control and clearly drunk. Partying loudly. The hostess kept serving them even seeing they were disturbing the passengers and out of control. This goes beyond "disturbing passengers" when a hostess allows drunken behaviour on a flight. It is against policy for any airline, including @airtransat to purposefully intoxicate passengers. Yet, here we are. No apology from @airtransat. nothing.

Ayer hice que bajaran a una madre y a su hijo de 4 años de la sección de primera clase en un vuelo de 10 horas, y no me arrepiento ni un poco. Pagué una fortuna por un asiento en una zona que se promociona como exclusiva para el descanso, y apenas me senté, el niño empezó a patear mi asiento y a gritar porque no quería usar los audífonos. Cuando le pedí amablemente a la madre si podía controlarlo, me miró con desprecio y me dijo: "Es un niño, no puedo amarrarlo, ten un poco de empatía, seguro tú no tienes hijos". Tiene razón, no tengo hijos, y precisamente por eso trabajo 80 horas a la semana para poder pagar un viaje tranquilo lejos del caos. Llamé a la jefa de cabina y le dije que mi boleto garantizaba un estándar de servicio que no se estaba cumpliendo. Como el vuelo no estaba lleno en clase económica, pedí que los reubicaran a ellos o a mí (exigiendo un reembolso parcial). Al final, los movieron a ellos al fondo del avión. La mujer se fue llorando llamándome "clasista y odia-niños", y un par de pasajeros me miraron como si fuera un criminal. Yo pagué por silencio y comodidad, no para ser el soporte emocional de una madre que no sabe poner límites. ¿Ustedes creen que los niños deberían estar prohibidos en ciertas secciones de los aviones o yo soy el que está mal por exigir lo que pagué? Los espero en los comentarios.

@loo69685 @Transport_gc Hello Lindsay, we are sorry to read that. If you wish to discuss with an agent, please get in touch with us via private message. twitter.com/messages/compo…

@airtransat Air Transat moved our flight a full day earlier and downgraded 3 paid upgraded seats. We’re being flexible on the date but are being refused equivalent seating. Can someone escalate this? This is not aligned with Air Passenger Protection @Transport_gc

@FeF_Florian Hello there! If you have questions about your booking, please contact us via private message 😊 twitter.com/messages/compo…

@airtransat Hi, as you announced a reduction of flights this summer, how are we going to know if already booked flights are canceled?

@allie_1809 You can try using the link attached to send us a private message! If not, we are also reachable via Facebook Messenger or Instagram DM. 🙂 twitter.com/messages/compo…

@airtransat also your private messages dont work! 🥹

@allie_1809 Hello Allie. Please note that our operations are running normally at this time. If there were ever any operational changes, all affected customers would be notified directly by email with the options available to them.

@airtransat will my flight from the UK to Toronto be affected by the fuel shortages? My flights in May on the 16th??

@JasonFitzsimon2 Hello Jason. Please contact us via private message so that we can find your booking confirmation for you. 🙂 twitter.com/messages/compo…

@airtransat I made a booking through your website a flight between Montreal and London Gatwick. Payment was taken from my bank at time of purchasing. I still have no confirmation email nearly a hour afterwards? My flight over i got my confirmation email straight away. Any help?

@Cakelady2571 Hello, thank you for your message. At the moment, we do not foresee any cancellations for flights to and from Europe this spring. If ever there are operational changes, all affected customers will be notified directly. Feel free to reach out if you have any other questions.

@airtransat do you foresee any cancellations to Europe and back this spring??

@Therealwilly11 Thank you so much for your kind words. We truly appreciate it. ✈️💙

Kudos to all involved at @airtransat . 31 days on the road in Europe. Four different airlines. Yesterday's flight from Lisbon to Toronto TS0481 was seamless from beginning to end. Agents, Staff, Crew, and plane all top notch. 10/10.

@Chris_RSTST @JoinSherpa Bonjour - Ce sont les frais de service lorsque vous utilisez l'outil Sherpa. Ce n'est pas obligatoire et vous pouvez toujours passer directement par les services du Gouvernement du Canada au besoin 🙂

Euh @airtransat @JoinSherpa ??? Pourquoi faire payer 19€ pour une AVE alors que c'est 7$ via canada.ca ??? Je suis sur le 🍑 là 😅 #airtransat #arnaque #canada

@Pexpitas Hello! Please send us a private message with the details of your booking that way we can better assist you.

@airtransat I need to select a seat for my flight that was booked through Turkish air I called you and you said to call tk air so I called them and they said to call you. It takes about 45 minutes to get an agent, then they place you on hold to ask a supervisor... i need help 😫

@mbeanchini We're sorry to hear that the line was disconnected during your call. You can reach us 24/7 by phone or via private message on social media if you need assistance.

@airtransat awful customer service. Was interrupted and hung up on after trying to understand my booking with you.

@rdoblas Hi there ! We won't cancel your return flight, so you'll be able to use it, but you need to confirm with your travel agency, so they don't cancel it either 😊 You can contact us in private if you have any other questions ! twitter.com/messages/compo…

@airtransat I bought a non-refundable no-changes allowed round trip through a travel agent. I want to depart earlier so will purchase an one-way trip. What happens if I no-show on my original departure? Can i use the return still? Thanks

@Kirsten_85 Hello, our flight schedule is available up until 361 days in advance. You can view our flight schedule here: airtransat.com/en-CA/flightsc… .

@airtransat how far in advance can you book flights from Glasgow to Canada return?

@Marium_Y Hi Marium ! You can contact us in private through X, with your booking information, so we can assist you. twitter.com/messages/compo…

@airtransat can I please get some help? I have called MULTIPLE times and also emailed but cannot get any assistance. Your customer service is non existent! This is beyond frustrating.

@rdoblas When booking directly with us, we keep your return active in this case. But since you didn't book directly with us, we cannot confirm if it will be under the same conditions. (2/2)

@airtransat I have a round trip flight with you guys booked through an agent in economy fare. I cannot change the outbound flight so want to purchase a one-way flight to go there earlier. Will I lose my return flight if I no-show on my original reservation outbound flight? Thanks

@rdoblas Hello Rafa. If you booked via a third-party agency, you must confirm with them if they will keep your return flight active if you don't board your departure flight. (1/2)

@selwynpieters We do not use AI bots, you can contact our live agents 24/7 through social media (Facebook Messenger, Instagram, or X), or by phone at 1-877-872-6728.

@airtransat I have lots of questions on the when, where, why and how. This airline cannot be charging inflated prices, not delivering and using an AI bot to respond.

@airtransat absolutely no value for the inflated prices. Booked a Club Seat which allows two checked in bag. Arrived at the destination on TS164 minus both suitcases. I will be going after a full refund plus the costs incurred in getting shoes, clothing, etc. as replacements.