Paramount+ Help

This profile is no longer monitored. Have questions about Paramount+? Just head to help.paramountplus.com for all of your customer support needs.

Hi! We’re sorry to hear you’re having issues, but we're here to help. To improve streaming quality, you can find troubleshooting steps for your device, here: prmntpl.us/StreamingDevic…. If this doesn't fix it, please reach out to us via live chat for quick assistance. Just go to paramountplus.com/help, click the speech bubble icon and type “agent.“ Be prepared to provide your first & last name, ZIP code, and email address so we can get started on a solution. We look forward to assisting you! *SB

I get @paramountplus with ads for free with my @GetSpectrum account and it is one of the worst apps I’ve ever experienced. Constant crashes and buffering for shows. But the ads always seem to work.

Hi! Thank you for contacting Paramount+! We're sorry to hear about the issue but we'd be happy to help. Please follow some troubleshooting tips at prmntpl.us/StreamingDevic…. If this doesn't fix it, please connect with us via live chat so we can make this right! Visit paramountplus.com/help, click the speech bubble icon and type “agent.“ Have your ZIP code, first & last name, and the email on your subscription ready, so we can locate your account and assist further. Thanks! *FC

I’m trying to binge Beyond The Gates S1:E1&2, but during the transition scenes, there’s a black screen and I have to fast forward to continue watching, @paramountplus. Fix it, please.

Hi! Thank you for contacting Paramount+! We're sorry to hear about this. We suggest you to follow some troubleshooting tips at prmntpl.us/StreamingDevic…. If this doesn't fix it, please connect with us via live chat so we can make this right! Visit paramountplus.com/help, click the speech bubble icon and type “agent.“ Have your ZIP code, first & last name, and the email on your subscription ready, so we can locate your account and assist further. Thanks! *FC

I need to know why @paramountplus does this…if I’m watching a show and pause it…put my phone down for a moment…come back to it…it RESTARTS all the ads again. No matter where I was in the show. I’ve just watching 12 ads just to continue watching my show.

Hi! Thank you for contacting Paramount+! We're sorry to hear about this. Please connect with us via live chat so we can make this right! Visit paramountplus.com/help, click the speech bubble icon and type “agent.“ Have your ZIP code, first & last name, and the email on your subscription ready, so we can locate your account. Thanks! *KO

@paramountplus Why is your stupid app playing 60 Minutes and not golf?

Boldly go into a new world of possibilities. Star Trek: Strange New Worlds Season 3 premieres July 17. #StrangeNewWorlds #StarTrek

Hi, Greg! Thanks for reaching out! Paramount+ offers two plans: Essential (ad-supported, $7.99/month, no live CBS) and Paramount+ with SHOWTIME (ad-free on-demand, live CBS, SHOWTIME, $12.99/month). For upgrades, visit prmntpl.us/SwitchPlan. Need help? Chat with us at prmntpl.us/3WMn9bv and type "agent." *Taxes may apply. Live TV includes commercials.

@paramountplus the amount of ads and them being over 4 minutes each time is making me want to cancel rather than push me towards a better subscription!

Hi, Tommy! Thank you for contacting Paramount+! We're sorry to hear about this. Please connect with us via live chat so we can make this right! Visit paramountplus.com/help, click the speech bubble icon and type “agent.“ Have your ZIP code, first & last name, and the email on your subscription ready, so we can locate your account. Thanks! *KO

@GolfonCBS @TravelersChamp Why can’t I watch this on paramount+?

KEEGAN FROM DOWNTOWN! 💥 He sinks a 64-footer to grab a share of the lead once again @travelerschamp

Hi! Thank you for contacting Paramount+! We're sorry to hear about this. Please connect with us via live chat so we can make this right! Visit paramountplus.com/help, click the speech bubble icon and type “agent.“ Have your ZIP code, first & last name, and the email on your subscription ready, so we can locate your account. Thanks! *KO

@paramountplus I cannot access my subscription. Your page log in screen does not load properly on my lg tv and you do not provide an app for the TV. I have NO other means to access my subscription!!

Hi, Sharon! Thank you for contacting Paramount+! We apologize for the inconvenience you're experiencing, but we'd be happy to help. To improve streaming quality, you can find troubleshooting steps for your device, here: prmntpl.us/StreamingDevic…. Still need help? Please connect with us via live chat at paramountplus.com/help. Once there, click the speech bubble icon and type “agent.“ Thanks! *KO

@paramountplus Why is your app so clunky? Can’t you please make it better???? Please….

@amorecala19 Hi, Christina! We’re sorry to hear about your experience. Our Customer Care team is happy to assist you via phone at (888) 274-5343, 7 days a week from 9AM–10PM ET. We look forward to hearing from you! *CL

@askparamount Thank you but we tried that and the chat did not help

@paramountplus I just want to watch Mobland…for days it keeps freezing and kicking us out. We tried all your fixes to no avail. Please help

Hi, Collin! We apologize for this inconvenience. At this time, our Social Care team supports customers located in the US. In the meantime, our Customer Care team is happy to help at prmntpl.us/HelpInternatio…. You can also visit our help center for FAQs at support.paramountplus.com. Thanks for understanding! *ZW

@askparamount does people in ireland ROI have access to rupals drag race on paramount plus this is very important to me

just bought paramount+ to watch drag race and it’s not on here ?? wtf @paramountplus

@hhitmehardnsoft Hi, Colin! We're sorry to hear about this. Please connect with us via live chat so we can assist! Visit paramountplus.com/help, click the speech bubble icon and type “agent.“ Be prepared to provide your email and the device so we can get started on a solution. Thanks. *ZW

@askparamount sending me here … no drag race no me

Hi, Nate! We're sorry you're having issues watching Paramount+, but we'd like to help. To improve streaming quality, you can find troubleshooting steps for your device here: prmntpl.us/StreamingDevic…. If you need further assistance, please reach out to us via live chat for quick assistance. Just go to paramountplus.com/help, click the speech bubble icon, and type “agent.“ Be prepared to provide your email and device information so we can get started on a solution. Thanks! *ZW

@paramountplus is garbage. This has happened consistently while trying to binge rewatch Dexter in the background since Thursday. And it’s not my connection cus Netflix and other sites continue to work fine.

Hi! We're sorry to hear you're having issues with the app on your PS4. If you're receiving error messages, you'll find types of errors and common fixes at prmntpl.us/ErrorMessageHe…. You can also get more troubleshooting tips at prmntpl.us/StreamingDevic…. Still having trouble? Reach out to our Customer Care team at paramountplus.com/help. Once there, click the speech bubble icon and type "agent" for quick support. *LW

@paramountplus FIX YOUR DAMN PS4 APP, THE WORST APP TO USE ON THE PS4 PERIOD!!!!

Hi! We’re sorry to hear you’re having issues, but we're here to help. To improve streaming quality, you can find troubleshooting steps for your device, here: prmntpl.us/StreamingDevic…. If this doesn't fix it, please reach out to us via live chat for quick assistance. Just go to paramountplus.com/help, click the speech bubble icon and type “agent.“ Be prepared to provide your first & last name, ZIP code, and email address so we can get started on a solution. We look forward to assisting you! *SB

Ummm excuse me @PatrikIanPolk maybe you should’ve warned @paramountplus that we were gonna pull up to see Noah. Cause the site is crashing back to back 😭🤣

Hi! We’re sorry to hear you’re having issues, but we're here to help. To improve streaming quality, you can find troubleshooting steps for your device, here: prmntpl.us/StreamingDevic…. If this doesn't fix it, please reach out to us via live chat for quick assistance. Just go to paramountplus.com/help, click the speech bubble icon and type “agent.“ Be prepared to provide your first & last name, ZIP code, and email address so we can get started on a solution. We look forward to assisting you! *SB

@paramountplus why do some of these episodes have no picture? Yesterday this happened as well. Previous episode is fine, this one is bad. Yesterday I exited and opened a different streaming app and came back and it was fixed. I'm paying for this. Ads don't show either.

Hi! We're sorry to hear about your experience and are here to help. Paramount+ with SHOWTIME plan subscribers can enjoy on-demand content free from ads. However, they'll see at least one short promotional interruption per day before any show to stay up-to-date on Paramount+ shows and movies. For more information, visit: prmntpl.us/PromosHelp. If you have any further questions, just head to paramountplus.com/help, click the speech bubble icon and type “agent.“ Be prepared to provide your first & last name, ZIP code, and email address to our chat support. We’re always happy to help! *SB

Hi! We’re sorry to hear you’re having issues, but we're here to help. To improve streaming quality, you can find troubleshooting steps for your device, here: prmntpl.us/StreamingDevic…. If this doesn't fix it, please reach out to us via live chat for quick assistance. Just go to paramountplus.com/help, click the speech bubble icon and type “agent.“ Be prepared to provide your first & last name, ZIP code, and email address so we can get started on a solution. We look forward to assisting you further! *SB

Hi! We're sorry to hear about your experience and are here to help. Paramount+ with SHOWTIME subscribers can stream Noah's Arc The Movie, here: prmntpl.us/4kTMhbk. Just upgrade to the Paramount+ with SHOWTIME plan to unlock access to SHOWTIME® content. Check out these easy steps for your device or platform listed here: prmntpl.us/SwitchPlan. If you have any further questions, just head to paramountplus.com/help, click the speech bubble icon and type “agent.“ Be prepared to provide your first & last name, ZIP code, and email address to our chat support. We’re always happy to help! *SB

Streaming NOW!!!! on @paramountplus hennnny The wait is over! #NoahsArcTheMovie Noahs arc the movie! My new character is LADY GENEVIEVE ‼️ Let me kno how i like it Oh and I’m gone take my ICONIC intro EVERYWHERE i go! Ps YOU WELCOME HO………