BILL

✈️ BILL Travel (Beta) brings booking, policy, and reconciliation into one connected workflow in BILL Spend & Expense—cutting time spent on travel workflows by more than 85% and saving our customers an estimated 105,000+ hours each month. bit.ly/4tBYMN5

@garymmark Hi Gary, thanks for sharing the candid feedback. We found your ticket in our system, and our team is reviewing it now. We'll call you shortly to help.

@billcom I already opened a support ticket through BILL, though candidly my expectations are fairly low given the quality of this release. The new autosave feature has introduced significant workflow and control issues in our AP process: - Autosaved bills are not consistently retaining approver routing - Excel attachments are frequently rejected or disappear - Draft behavior is inconsistent and unpredictable - Users are forced into unnecessary rework because the system cannot be trusted to preserve entered data Features impacting accounting workflows and approval controls should undergo substantially more rigorous QA/UAT before being pushed to production finance environments. This rollout was not ready.

@bilalsattar Thank you so much, Bilal. We’ve received your direct message, and we’ll continue assisting you through that channel. We appreciate your prompt cooperation.

@billcom Thanks for the response. I sent a DM

Thank you for following up, Bilal. We’d like to let you know that we haven’t received a direct message from you yet. Please send us a DM with the email address you used, your company or business name, and the name of the representative you worked with for the demo so our team can assist you promptly.

@billcom Sent

✈️ Now boarding: BILL Travel, built into BILL Spend & Expense—cutting time spent on travel workflows by more than 85% & saving BILL customers an estimated 105,000+ hrs per month. BILL Travel helps teams stay in control from takeoff to reconciliation. bit.ly/4nvkIr6

@Alykkat We apologize for the inconvenience you experienced in sharing your feedback. Please send us a DM with your name, email address, a link to your account, your contact number, and feedback or issues you’d like resolved. Our team is here to help. Thank you for reaching out to BILL.

yo @billcom, how can I give you product feedback? When I click "leave feedback" the overview page just reloads.

@BougieBlackGurl We appreciate you sharing this with us, and we genuinely apologize for the inconvenience this situation has caused. Please send us a direct message with your full name, email, and U.S. contact number so we can share your concern with our support team for further assistance.

@billcom Closed my account today even after I gave them all of the documents they asked for. This security thing came out of the blue even after I had been using their service since November 2025. Absolutely unacceptable for small business owners. We have bills to pay.

BILL customer Shazam Accounting's two-person team serves 30 clients nationwide. BILL's Invoice Coding Agent cuts their weekly coding time significantly, so founder T.J. Massingill can focus on strategy instead of data entry. 💪 See how: bit.ly/4tm3VaV

We’ve launched a new integration between BILL and @RilletHQ, the AI‑native ERP built for continuous close. Now you can run your payables through BILL and watch Rillet automatically reconcile your general ledger in real time. bit.ly/4tJtGmN

BILL Transaction Agent is now LIVE to handle manual tedious expense work! It's designed to work in the background to automatically capture receipts and generate them when missing. ✨ Just sit back, let it run, and sign off on completed transactions. bit.ly/43JsCUN

These little boxes are doing big things. 📚 BILL customer @ltlfreelibrary has shared over 500 million books across 128 countries, helping build community one neighborhood at a time. We're proud to be part of their story. Happy #NationalLibraryWeek!

@essej_rehceeb Your feedback is truly appreciated, Jesse, and we apologize for the inconvenience this has caused. If you are willing, please send us a DM with your full name, email address, and U.S. phone number so a member of our support team can contact you for prompt assistance.

hello @billcom i need you to fire every person who has ever worked on your ap/ar website functionality before i do something drastic personally

Titles reflect mindset. 🕰️ → 🧠 @rlacerte shifted his title from Founder/CEO to CEO/Founder to reflect how the CEO role evolves as companies grow and why leaders should stay accountable to the future.

@SER2016899 Thank you for sharing your perspective on BILL and our customer service. We value this feedback and remain committed to strengthening the experience we provide. For any specific concerns, please DM your full name, email, and U.S. phone number so our dedicated team can assist.

As a proud shareholder of @billcom com , l believe you have an excellent product, strong partnerships with amazing companies, and very competitive pricing. That said, customer service is a clear weak point right now — there are far too many complaints online. Improving this is very achievable and would unlock significant value. Happy to share specific feedback or suggestions if helpful.

@awslattery Thank you for submitting your appeal. Rest assured that our dedicated team will review your case and reach out to you with an update. We truly appreciate your patience while we work to resolve this matter.

@billcom Hi there, all I've gotten so far is the confirmation my appeal was submitted. I've also now had to explain the situation with our mutual customer, who has used you since at least 2018... an embarrassing situation all around.

A great introduction to @billcom. A client asks to use that for payment, so I create an account. Straightforward enough. They post the invoice on their end, and within an hour, my account is closed without any warning. No details on what to provide in the vague appeal form.

Faster access to funds. Less manual work. More predictable cash flow. That's what BILL Supplier Payments Plus delivers for large enterprise suppliers, and we're just getting started. Hear from Mary Kay Bowman of BILL, on what's new and what's next. bit.ly/4tDDuhG

@maggysdevshop Maggy, we apologize for the difficulty updating your email address in the software, and we’re here to help. Please send us a DM with your email address and contact number so our team can reach out to directly assist you. Thank you so much for your patience and understanding.

Why is it, that with @billcom make it SO hard to just update an email address. 2 years appart, same conversation, same block. It's a basic function in most softwares....

Big news for large enterprise suppliers! Supplier Payments Plus brings more capabilities in smart payments and cash application to help you get paid up to 7 days faster and simplify the hardest part of AR. ⚡️ Check out the announcement: bit.ly/4c9gCzs