BT

Hi there, thanks for reaching out. We don't want to cause any disruptions when it comes to updating our app, or service. We'll be eager to help you right away, especially when you're needing the service for work. Please give us a call on 0800 800 150, or visit our website for other ways to get in touch: bt.com/help/contact-bt

@bt_uk when are you turning the MyBT app back on!!! I turned off the internet overnight and now I have work this morning and the app is ‘launching something new’… why don’t you warn people when you’re turning it off. Twice in the least week!

Hi Stephen, thanks for reaching out. Good question, and we'll be able to provide more information for you over the phone, or by contacting Openreach directly. If you're going to call us, you can find us on 0800 800 150, or if you're needing to speak to Openreach, you can find ways of doing this on their website: openreach.com/help-and-suppo…

@bt_uk Question: According to Openreach's site, FTTP broadband is being implemented in my area, but I'm wondering, is there any additional laws or regulations you have to work in line with, if it involves apartments that are managed privately?

Hi Joseph, it's a shame to read you're still having some trouble with your connection. if you give us a call on 150 from a BT mobile, or 0330 1234 150 from any other phone, you'll be able to speak with one of our guides who can make sure you get further support with that. For other ways to contact us, please visit our website: bt.com/help/contact-bt

@bt_uk Hi, I’m getting back in touch following my call last week about my broadband repeatedly dropping out. I was advised that some changes were made on your end and to monitor the connection, but unfortunately the issue is still happening multiple times a week.

@justyce1980 HI. The speeds will depend on a few factors including area and the capability of the cabinet as your neighbour amy not use the same one. I'd recommend speaking with our team and we can check this out here 0330 1234 150 .

@bt_uk why can’t I get these speeds but my neighbour can?

@PAFAA_SOFAP Hi. This is a long time for a router to be sent. We would really like to get this checked out and see what is happening. Please reach out to our team here 0330 1234 150.

@bassetnormand @MichaelRosenYes @bt_uk Zen broadband is supposed to be the best according to @WhichUK I am STILL waiting for my new router from BT, since November.......

Latest chapter in the BT saga. After yet more phone calls and promises, I was finallhy assured that I would be reconnected provided I signed a new contract. Hooray! The contract has just come through. It's not in my name!!!! It's the mysterious 'other' name. @bt_uk

@KerryHowells Hi Kerry. If you speak with our cancellations team here 0330 1234 150 our team can put this through for you.

Hey @bt_uk how on earth are people supposed to cancel their service with you? Been trying for weeks to sort this out and getting nowhere 😭

@julie_twickers Thanks for letting us know about this, Julie. If you pop over to bt.com/help/security/…, you can find the best next steps here regarding how to handle any spam emails claiming to be from us.

More pesky scammers @bt_uk @reportfrauduk

Good morning, Lornes. I'm really sorry that there's been so much trouble with getting your service back up and running. I completely appreciate that this will be causing major issues with your work. If you'd like to raise a complaint regarding what's happened with the service, you can find all the ways to do this here bt.com/help/contact-b…

@bt_uk an engineer from your group was working on neighbours property. They cut my line for my business- no phone, no internet,no card payments. 2 attempts to fix. Still no phone line and 4 days before another engineer can attend. Unable to contact a living person at BT.

@MrsDblyou Thanks for confirming. I'd recommend speaking with our team either via calling or you can use the chat option here bt.com/help/contact-b…. Our team can get this looked into for you.

@bt_uk Yes I’ve already done that and this is what I get

@bt_uk Hi I recently took out a tv and broadband package and a £90 virtual reward came with that package. I’ve gone onto my account to claim the reward but it says there’s no reward to claim. Can you help ?

@nigelh_nigel Good evening Nigel. We are not aware of anyhting directly. If you are online I'd recommend clearing your cookies, cache and history to see if this helps. For the app you can uninstall and reinstall it. If this does not help our team are on hand here 0330 1234 150,

@bt_uk hi, unable to access my Bills through My BT, it says you have a technical error. Are you aware of this issue?

@UltingWick Thanks for getting in touch, you can report this online. Have a look at this page for more info and click on the contact form link openreach.com/help-and-suppo….

@bt_uk @essexhighways I have reported this to Highways but no one has been to repair the pot hole. The BT internet wire and junction thingy in danger of being damaged. What 3 Words: Dorms/Crawling/Walked. On Ulting Lane, Maldon Essex CM9 . Please sort out.

@MrsPeebs208 Hi Mo. We want to ensure the right support as much as possible. I'd recommend reaching out to our team and we can look at any further options here 07953 966 150.

@bt_uk Very unhappy your engineer came two weeks ago to upgrade our internet to super fast broadband and today we have no broadband and no one will be coming till Wednesday not great customer service makes me wish I had gone elsewhere when my contract came to an end

@DrebinPS Hi. We always want you getting the right speeds. Our technical team are the best place to get this looked into here 0330 1234 150 .

Crazy that in 2026 I still can't even do a game update and watch YouTube at the same time on @bt_uk internet speed shocking

Hi Chris, you can use the service checker to view any possible issue in your area first of all: bt.com/help/contact-b… For further support, listed on the above link is also our text service by texting HELP to 61998, the message us service, or give us a call on 150 from a BT mobile, or 0330 1234 150 from any other phone, to speak with one of our guides for help.

@bt_uk can you run extra tests on my WiFi as the extra test link in the app isn’t working?! Getting well below my 700mb guarantee, thanks

@StuRowls Hi Stuart, it's great to read you've been with us for so many years. If you give us a call on 150 from a BT mobile, or 0330 1234 150 from any other phone, you'll be able to speak with one of our guides to discuss options.

@bt_uk hi, do you have a contact number please? I’ve been given an offer to recontract at my current price (£32.99 month), but on you website a new customer can get same product i have for £25.99 month, and i have been a customer for 13 years! Thank you.

Hi Martin, thanks for reaching out. To start, this isn't the level of service we aim to provide at all, as we don't want any of our elderly customers to be without access to their services. Now, just so we can look into this for you, please give us a call on 0800 800 150, our guides will be able to help from there. Or, visit our website to report/track a problem: bt.com/help/report-an…

@bt_uk so your engineer says he’s set it all up & leaves but my 81 year old mum has no landline, Wi-Fi or Sky TV. Absolutely piss poor service & you’ll be hearing from us next week.

@madmax889 Hello. Sorry to hear you're having some issues with your broadband. Please give our team a call over on 150 or on 0330 1234 150 from any other phone, and they will look into this for you. You can also text HELP to 61998

@bt_uk I need some help. My internet keeps reverting back to the EE network mode showing purple on the hub I have tried power cycling the device but always reverts back to that It’s been like it since yesterday afternoon. Your site shows there’s no issues in my area please help

Hi, you can use the service checker to view any possible issue in your area that might be causing that: bt.com/help/contact-b… For further support, listed on the above link is also our text service by texting HELP to 61998, the message us service, or give us a call on 150 from a BT mobile, or 0330 1234 150 from any other phone, to speak with one of our guides for help.

@sjaf18 Hello. We certainly want you to get a deal that suit you. Please speak with the team on 0330 123 4150, and they will be able to take a closer look from there.

@bt_uk I’m out of contract for my broadband. I’m being offered new deals on your website (plus same new deals when I go through the ‘I’d like to leave’ option. However when I click on one of my ‘personal’ sites offers I get a msg saying unavailable as I’m an existing customer